ShoeMall Reviews - 9,390 Review - 9.2/10

Nov 27, 2024
ShoeMall is the top online source for men's, women's, boys', and girls' footwear. Whether your tastes run toward glittering stilettos or classic, comfortable walking shoes, and whether your needs vary from tough steel-toe work boots to the latest trends in street shoes, ShoeMall has exactly what you're looking for, and maybe even a few things you haven't thought of yet.

ShoeMall Rating

Rating
Overall Satisfaction9.2 /10
Would Shop Here Again9.1 /10
Likelihood to Recommend9.3 /10
Product Selection9.2 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.6 /10
Product Met Expectations9.0 /10
On-Time Delivery9.4 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.2out of 10


Would Shop Here Again:

 

9.1out of 10


Likelihood To Recommend:

 

9.3out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

86%86%

Neutral

11%11%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.1 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.0 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.2 out of 10

Returns Process

Satisfaction with the returns process

7.7 out of 10

Recent Reviews for ShoeMall

Showing 241 - 260 of 9,390

ARLO

Site Experience Feedback

Nov 20, 2024

The website is easy to use quick and easy to place your order

Deb

Site Experience Feedback

Nov 20, 2024

Good

DD

Site Experience Feedback

Nov 20, 2024

Very easy to navigate

Billybob

Site Experience Feedback

Nov 12, 2024

shopping was easy shoe Mall site showed the product i wanted


Post-Delivery Feedback

Nov 20, 2024

I need shoes and your store had what I wanted

Happy camper

Site Experience Feedback

Nov 05, 2024

Very easy to use

Pinky

Site Experience Feedback

Nov 20, 2024

Able to find petite tall boots

Jan

Site Experience Feedback

Nov 20, 2024

No problem navigating website for what I wanted. Like that you have selection by brand so I can get to the item I wanted without having to do a lot of searching

Joyful

Site Experience Feedback

Nov 20, 2024

Easy, therefore quick.

JamiDuffy

Site Experience Feedback

Nov 20, 2024

It was a great experience. Very easy and user friendly!

Awesomeness

Site Experience Feedback

Nov 05, 2024

Excellent experience.

Ike

Site Experience Feedback

Nov 20, 2024

good

MTD

Site Experience Feedback

Nov 09, 2024

No problems

Paul M.

Site Experience Feedback

Nov 19, 2024

Wider variety than local retail stores and ease of purchase.

Shoe Addict

Site Experience Feedback

Nov 19, 2024

I found the product was notified it was th last one and I ordered quickly

Online Shopper

Site Experience Feedback

Nov 19, 2024

I was pleased with the ease of ordering.

Coach

Site Experience Feedback

Nov 19, 2024

Good selection, easy to navigate.

Momscompany

Site Experience Feedback

Nov 19, 2024

Ease of shopping. Nice pics, 3D good prices

Online Shopper

Site Experience Feedback

Nov 19, 2024

All good

Honey

Site Experience Feedback

Nov 19, 2024

Great selection. Ease of purchase. Great discount.

cp

Site Experience Feedback

Nov 11, 2024

Good selection of brands