ShoeMall Reviews - 9,388 Review - 9.2/10

Nov 29, 2024
ShoeMall is the top online source for men's, women's, boys', and girls' footwear. Whether your tastes run toward glittering stilettos or classic, comfortable walking shoes, and whether your needs vary from tough steel-toe work boots to the latest trends in street shoes, ShoeMall has exactly what you're looking for, and maybe even a few things you haven't thought of yet.

ShoeMall Rating

Rating
Overall Satisfaction9.2 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.3 /10
Product Selection9.2 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.6 /10
Product Met Expectations9.1 /10
On-Time Delivery9.4 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.2out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.3out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

86%86%

Neutral

11%11%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.1 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.1 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.2 out of 10

Returns Process

Satisfaction with the returns process

7.8 out of 10

Recent Reviews for ShoeMall

Showing 1141 - 1160 of 9,388

cwel61

Site Experience Feedback

Oct 09, 2024

It was sooo easy to find what I wanted and love the promotion code I received.


Post-Delivery Feedback

Oct 26, 2024

Shoe mall is easy to order from and the prices are great. Quick delivery. I only returned my shoes bc they were too big.

Lucha

Site Experience Feedback

Oct 26, 2024

Excellent!

Ms T

Site Experience Feedback

Oct 26, 2024

I was delighted to know that ShoeMall has two extra wide shoe sizes.

Aphrodite

Site Experience Feedback

Oct 26, 2024

I always find better pricing on the same product on this site!

Sarah

Site Experience Feedback

Oct 25, 2024

Good

Online Shopper

Site Experience Feedback

Oct 25, 2024

The we was not user friendly kept kicking me me out and had to start at the beginning several times.

OkieJ

Site Experience Feedback

Oct 25, 2024

It was great. If the shoes arrive as promised and fit well, I will be ecstatic.

Online Shopper

Site Experience Feedback

Oct 25, 2024

So far no complaints.

FirstTime Buyer

Site Experience Feedback

Oct 25, 2024

Since this is the first time that I used the site, I am not able to truly give it the rating it may be entitled.

Joann

Site Experience Feedback

Oct 25, 2024

Was looking for a specific shoe, color. Found on tour site quickly.

deer

Site Experience Feedback

Oct 25, 2024

it seems to be a good place to order house slippers.

Online Shopper

Site Experience Feedback

Oct 25, 2024

First Time - looking forward to a great experience

Online Shopper

Site Experience Feedback

Oct 25, 2024

Easy to use website

Stefe

Site Experience Feedback

Oct 25, 2024

My shopping experience was delightful! I had a variety to choose from.

Online Shopper

Site Experience Feedback

Oct 25, 2024

first time shopping with you and very satisfied with the experience

Happycat

Site Experience Feedback

Oct 25, 2024

good experience

Linda

Site Experience Feedback

Oct 25, 2024

No problems. Good info.

Buddy

Site Experience Feedback

Oct 25, 2024

Always buy Christmas presents. Linked to Rakuten.

WinterShopping

Site Experience Feedback

Oct 25, 2024

Great discount!

Denise Y

Site Experience Feedback

Oct 25, 2024

The selection is really great however it does take time to weed through it, which isn’t necessarily a bad thing. The one thing that I don’t like is sometimes the promotions are only for like the day when really a lot of us are very busy and we don’t always have time to sit down for like an hour and weed through the search results. We have to take another time and come back to it.