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Santa Cruz Biotechnology, Inc. Reviews - 1,035 Review - 9.5/10

Dec 20, 2024
Santa Cruz Biotechnology is a developer of biological products for medical research, and is one of the world's largest suppliers of antibodies. The company was founded in 1991 by Dr. John Stephenson and his wife Brenda Stephenson in Santa Cruz, California.

Santa Cruz Biotechnology, Inc. Rating

Rating
Overall Satisfaction9.5 /10
Would Shop Here Again9.6 /10
Likelihood to Recommend9.6 /10
Product Selection9.2 /10
Ease of Finding9.0 /10
Checkout Satisfaction9.3 /10
Product Met Expectations9.6 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.5 /10
Overall Satisfaction:
 

9.5out of 10


Would Shop Here Again:

 

9.6out of 10


Likelihood To Recommend:

 

9.6out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

89%87%

Neutral

8%9%

Negative

3%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.0 out of 10

Design of Site

Satisfaction with the look and design of the site

9.0 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.3 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.1 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.3 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.0 out of 10

Shipping Charges

Satisfaction with shipping charges

8.3 out of 10

Variety of Shipping Options

Desired shipping options were available

8.7 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.5 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.6 out of 10

Returns Process

Satisfaction with the returns process

Not yet rated

Recent Reviews for Santa Cruz Biotechnology, Inc.

Showing 661 - 680 of 1,035

Decker Blue

Post-Delivery Feedback

Mar 26, 2024

Our order arrived just in time as the prior purchase was gone the day we received the current order.

Online Shopper

Post-Delivery Feedback

Mar 26, 2024

I bought the item however I have not used it yet.

Margie

Post-Delivery Feedback

Mar 25, 2024

I purchased natural vitamin e at an affordable price for great quality

Goatlover

Site Experience Feedback

Mar 25, 2024

Fast and efficient

Suez

Post-Delivery Feedback

Mar 24, 2024

Very good support over the phone

TG

Site Experience Feedback

Mar 24, 2024

I purchased my cattle vaccines. Fast and easy.

Online Shopper

Post-Delivery Feedback

Mar 24, 2024

MY ONLY COMPLAINT IS THAT YOU DO NOT PROVIDE A TRACKING NUMBER THAT I CAN JUST SELECT AND GET THE TRACKING INFO LIKE EVERYONE ELSE. BUT HERE YOU JUST ASSUME THAT EVERYONE HAS A CELL PHONE THAT CONTROLS THEIR LIFE. SO THE SCAN THE QR CODE IS NOTHING MORE THAN AN INSULT TO PEOPLE LIKE ME WHO LIKE DOING BUSINESS THE PROPER WAY. FOR YOUR INFO I STILL CARRY A FLIP PHONE SO YOUR QR ASSUMPTION IS JUST BULL TO ME.

zpch

Site Experience Feedback

Mar 13, 2024

I needed to verify account and reset password and place order it went well

Lin

Site Experience Feedback

Mar 19, 2024

Went smooth

Goatcrazy

Post-Delivery Feedback

Mar 23, 2024

Wrong size hypodermic needles were sent to me. I called customer service and they were very nice and shipped the correct needles that day. I had them in 2 days! No problem.

Online Shopper

Post-Delivery Feedback

Mar 22, 2024

The experience is good with Santa Cruz. online order is easy and the interaction with customer service is satisfactory

Online Shopper

Post-Delivery Feedback

Mar 22, 2024

Although I have been extremely satisfied with your products to date, customer service matters. In my most recent order, one of the bottles leaked. Despite reaching out, and providing photos of the product in question as well as moisture filled packaging, sharing that ALL of the products were sticky to the touch, your customer service team apologized for the leakage but said we received “about” the right amount of product and ceased communication. As I stated in my last email, this was my second purchase from your company and that while I love your products to date, customer service is equally important. Your response acknowledged that I did not receive what I paid for but because I received “about” the right amount, you are more concerned about the $7.95 I paid for the product in question than the long term value I would have held as a repeat customer. Very disappointing experience overall. After all, you have safeguards in place that require me as a customer to pay you the exact amount you believe your products are worth. I am not ably to pay “about” the right amount. It seems only fair that I receive the same courtesy in return. Had your team apologized and made some show of apology, either replace the product, refunded the product, even offered an apology discount on a future order, I would have raved about your product and service to fellow equine owners. Rather, you showed your true colors of placing a few dollars above standing behind your products and shipping methods and left me feeling unvalued as a customer.

Geo

Site Experience Feedback

Mar 21, 2024

Always a great experience. I did have some technical difficulties when I tried to order on the previous day. No problem the next day.

Vpctech

Site Experience Feedback

Mar 11, 2024

Good experience overall


Post-Delivery Feedback

Mar 21, 2024

Ordered online. The price was great and I got a discount for subscribing.. as well as free shipping! Delivery was fast too.

Online Shopper

Post-Delivery Feedback

Mar 21, 2024

As usual everything went easy and the product is super.

Ike

Post-Delivery Feedback

Mar 21, 2024

👍😘

Ewic Sankuwu

Site Experience Feedback

Mar 20, 2024

It was ok. I bought a thing.

Kielz

Post-Delivery Feedback

Mar 20, 2024

I love it

Online Shopper

Post-Delivery Feedback

Mar 19, 2024

Love you guys. I have been buying from you for a few years now.

Lexington

Site Experience Feedback

Mar 19, 2024

I got help from customer service for the free trial antibody, Madelyn was extremely helpful with necessary knowledge/and kindness. Instruction was clear and service was very fast, she is the best customer service personnel.