Home > Pet Supplies > Santa Cruz Biotechnology, Inc.

Santa Cruz Biotechnology, Inc. Reviews - 1,042 Review - 9.5/10

Dec 16, 2024
Santa Cruz Biotechnology is a developer of biological products for medical research, and is one of the world's largest suppliers of antibodies. The company was founded in 1991 by Dr. John Stephenson and his wife Brenda Stephenson in Santa Cruz, California.

Santa Cruz Biotechnology, Inc. Rating

Rating
Overall Satisfaction9.5 /10
Would Shop Here Again9.6 /10
Likelihood to Recommend9.6 /10
Product Selection9.2 /10
Ease of Finding9.1 /10
Checkout Satisfaction9.3 /10
Product Met Expectations9.5 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.5 /10
Overall Satisfaction:
 

9.5out of 10


Would Shop Here Again:

 

9.6out of 10


Likelihood To Recommend:

 

9.6out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

89%87%

Neutral

8%10%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.1 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.3 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.2 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.3 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.0 out of 10

Shipping Charges

Satisfaction with shipping charges

8.5 out of 10

Variety of Shipping Options

Desired shipping options were available

8.8 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.5 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.5 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.6 out of 10

Returns Process

Satisfaction with the returns process

Not yet rated

Recent Reviews for Santa Cruz Biotechnology, Inc.

Showing 601 - 620 of 1,042

Online Shopper

Site Experience Feedback

Apr 16, 2024

Website is easily navigated and everything went smooth.

chaz

Site Experience Feedback

Apr 15, 2024

first time ordering, .... we'll see.

Online Shopper

Post-Delivery Feedback

Apr 15, 2024

This product works perfectly for my use for servicing customers.

Foothills horsewoman

Site Experience Feedback

Mar 26, 2024

VERY flaky. First, it displayed in Chinese; I assumed site had been hacked and opened chat window with company rep, who explained how to revert to English. When I signed into my account, it required confirmation via email, which is fine, but TWO such emails both said I had to change my (strong) password! I didn't want to do that, and fortunately it allowed me to "change" my password to my old password. Purchase experience thereafter was clunky and slow.


Post-Delivery Feedback

Apr 13, 2024

I discovered I'd run out of psyllium pellets, which I give my horses one day a week (Psyllium Sunday!) to help flush sand from their digestive systems. I'd ordered other products from Santa Cruz Biotechnology before, so I checked and found it had the best price--by far--plus free shipping. I knew that the order would go smoothly, and it did.

Wendy

Site Experience Feedback

Apr 10, 2024

good

X

Post-Delivery Feedback

Apr 09, 2024

Avoiding Friday shipment for perishable products is my suggestion.

Donnaleesa

Post-Delivery Feedback

Apr 09, 2024

I am a vet tech, I raise and care for my pets by providing a solid nutritional foundation, daily observation and interaction and prophylactic care program. For all my pets, SCBiotechnology is my go-to for outstanding quality, value and ease of use. I am never disappointed by their products, and their beneficial effect on my pets: Mule, Donkey, Goats, Cats, swine. Thank you, always!

Maverick

Site Experience Feedback

Apr 02, 2024

It was good.

Pamela

Site Experience Feedback

Apr 09, 2024

Very good

Patti

Site Experience Feedback

Apr 08, 2024

Order experience was clear and easy and price was cheaper than others online.

CMMRVA

Post-Delivery Feedback

Apr 08, 2024

Loved that Santa Cruz had the Activyl collars for dogs at a reasonable price. And they were easy to work with to get our tax exempt status. Bummed that they will no longer be supplying Activyl collars. Grateful that they called me to ask if I wanted 8 collars instead of the 12 on order. Our rescue uses around 150 collars a year and need to find a reasonably priced supplier.

Omni Feed and Supply

Site Experience Feedback

Mar 22, 2024

Mary answered all of my questions and helped alot

Boers4U

Site Experience Feedback

Apr 08, 2024

Easy to use website. Great products. Positive past experiences.

Billy

Site Experience Feedback

Mar 27, 2024

It was easy to find what I needed


Post-Delivery Feedback

Apr 07, 2024

There was no hassles, order was quick and complete and was on time delivery

Micky

Site Experience Feedback

Apr 07, 2024

Both of the products i order for my horse keep his coat healthy and help to fight seasonal skin issues

Online Shopper

Site Experience Feedback

Apr 07, 2024

Good

Jill

Post-Delivery Feedback

Apr 07, 2024

Order, customer service and delivery were great. Haven’t used the product enough to rate it.

PapaG

Site Experience Feedback

Apr 06, 2024

Overall good products from a good company on a well designed website

Western

Site Experience Feedback

Apr 06, 2024

Good experience just long process

Online Shopper

Post-Delivery Feedback

Apr 05, 2024

Product delivered in two days as promised. Hoof trimmers worked well. Not sure about the all natural fly, tick and lice spray.