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Refill Bay Reviews - 697 Reviews - 8.8/10

Nov 28, 2024
Refill Bay offers high quality compatible, remanufactured, and genuine printer cartridges at discounted price. Refill Bay focuses on saving customers money, all the while offering quality products and excellent customer service. Whether you want to refill your own cartridge, or buy a professionally remanufactured cartridge, at Refill Bay they're all about giving customers options.

Refill Bay Rating

Rating
Overall Satisfaction8.8 /10
Would Shop Here Again8.8 /10
Likelihood to Recommend8.5 /10
Product Selection9.3 /10
Ease of Finding9.2 /10
Checkout Satisfaction9.3 /10
Product Met Expectations8.7 /10
On-Time Delivery9.0 /10
Satisfaction with Customer Support7.8 /10
Overall Satisfaction:
 

8.8out of 10


Would Shop Here Again:

 

8.8out of 10


Likelihood To Recommend:

 

8.5out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

79%83%

Neutral

15%16%

Negative

5%1%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.2 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.3 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.1 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.3 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

8.2 out of 10

Variety of Shipping Options

Desired shipping options were available

9.1 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.0 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.0 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.7 out of 10

Customer Support

Satisfaction with assisted or self-service help

7.8 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

10.0 out of 10

Recent Reviews for Refill Bay

Showing 661 - 680 of 697

Casey

Site Experience Feedback

Dec 16, 2023

Very Good

ragman

Site Experience Feedback

Dec 16, 2023

easy to maneuver website. definitely would use this vendor again

Online Shopper

Site Experience Feedback

Dec 15, 2023

all good

DAS

Site Experience Feedback

Dec 15, 2023

FIrst time customer. Overall, it was an easy, trouble-less experience.

spockwald

Site Experience Feedback

Nov 24, 2023

The reason for today's purchase is that my previous one, order #145393, has yet to be delivered. Tracking # EPG020965600038478 was changed to USPS UN000200979US, passed through LA US Customs at 17.35, on Oct 15 , where it was apparently lost! No subsequent tracking info has been posted since OCT 15. I appreciate Refill Bay is not responsible for my missing shipment but any help RB is willing to provide to resolve the issue would be welcomed.


Post-Delivery Feedback

Dec 14, 2023

This package was delivered in 12 days. My previous Refill Bay order , placed on OCT 02, was ultimately delivered on DEC 02 after USPS had 'captured' it for 49 days.

Raven

Site Experience Feedback

Dec 13, 2023

Helpful and quick

Dan

Site Experience Feedback

Dec 12, 2023

It was very easy to order my item, thank you.

Syl

Post-Delivery Feedback

Dec 11, 2023

This is the first time I've ordered ink and it really works. I did have a problem with one of the colors when I talked to customer service they were going to send me an RA for it. But after trying the other one they all work great. I'm very happy and I would recommend this to anyone

Frankwr

Site Experience Feedback

Dec 11, 2023

most times cartridges work fine but one time cart had very short life.

Clark

Site Experience Feedback

Dec 10, 2023

All good

Sam

Site Experience Feedback

Dec 10, 2023

very clear

Online Shopper

Post-Delivery Feedback

Dec 10, 2023

Efficient

mark

Site Experience Feedback

Dec 10, 2023

I own an ink recycling business and for over 15 years I have referred customers I cannot help to Refill Bay. I trust their products and their customer service. My customers are always happy for the referrals and Refill Bays help.

Great Order Experience..

Site Experience Feedback

Dec 10, 2023

Great Prices and product selection & availability. This is my first order just now placed. Overall ordering experience was great. Now the proof will be in the pudding. Let's see how the follow up is, order delivery and product quality. If everything is good, you have a customer for life.

wes

Site Experience Feedback

Nov 29, 2023

good


Post-Delivery Feedback

Dec 09, 2023

Very happy with the service.

Dennis

Site Experience Feedback

Nov 24, 2023

overall good experience


Post-Delivery Feedback

Dec 09, 2023

Overall good experience.

Dragblu

Site Experience Feedback

Nov 28, 2023

Easy to use.


Post-Delivery Feedback

Dec 08, 2023

It was easy to order the items I needed. I received my order in a timely manner. All of the product arrived and works well. I am great pleased. All in all a great experience.

KT

Site Experience Feedback

Dec 07, 2023

Good

Big Rob

Site Experience Feedback

Dec 07, 2023

Everything went well It all depends on how fast it shipped

CHAD the RAD

Site Experience Feedback

Nov 27, 2023

So far So good. Time will tell if the cartridge works. I am keeping my balls crossed.


Post-Delivery Feedback

Dec 07, 2023

It worked, which is important. The small paper with tips on set up was nice. Business Hint. I would enclose a mailer to send the empty cartridge, the plastic thing, and even the box and paper back to be re-filled re-used. I would send in a reusable zip lock bag. Everything re-used feels less in the landfill.