Refill Bay Reviews - 697 Reviews - 8.8/10
Refill Bay Rating
Overall Satisfaction | 8.8 /10 |
---|---|
Would Shop Here Again | 8.8 /10 |
Likelihood to Recommend | 8.5 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.2 /10 |
Checkout Satisfaction | 9.3 /10 |
Product Met Expectations | 8.7 /10 |
On-Time Delivery | 9.0 /10 |
Satisfaction with Customer Support | 7.8 /10 |
8.8out of 10
Would Shop Here Again:
8.8out of 10
Likelihood To Recommend:
8.5out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 79% | 83% |
Neutral | 15% | 16% |
Negative | 5% | 1% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.2 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.1 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.3 out of 10
Shipping Charges
Satisfaction with shipping charges
8.2 out of 10
Variety of Shipping Options
Desired shipping options were available
9.1 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.0 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.0 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.7 out of 10
Customer Support
Satisfaction with assisted or self-service help
7.8 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
10.0 out of 10
Recent Reviews for Refill Bay
Showing 681 - 697 of 697
Online Shopper
Post-Delivery Feedback
Dec 07, 2023
The time between the creation of the shipping label and the delivery to the U.S. Postal service seemed too high.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
BrazBrew
Post-Delivery Feedback
Dec 07, 2023
My friend Joan liked that I was able to order online.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Dec 06, 2023
Very easy to navigate the site and finding the exact item I needed!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
happy consumer
Site Experience Feedback
Dec 05, 2023
found what i needed for a fair price
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
happynonni432
Post-Delivery Feedback
Dec 05, 2023
This is probably my fourth or fifth order. I had to contact customer service to get a copy of my invoice and got an immediate response. I still can't get over how much money I am saving vs using the name brand. The quality is great, the toners last a long time. I recorded the installation date of our busiest printer, and it lasted over three months! When I told my district manager how much money I was saving, she is having every office in our district order from refillbay from now on!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Affordable Keys
Site Experience Feedback
Dec 04, 2023
Easy to find. And easy to navigate.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Dec 04, 2023
The color cartridge i received from the last order wasn't any good. I kept getting an error message and my printer wouldn't allow any printing with that cartridge in. I also had a problem with a black one that they replaced.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 9
- Customer Support: N/A
- Full ratings for this review »
Tony
Site Experience Feedback
Nov 24, 2023
Using Refill Bay on line ordering is a breeze and their products are as good as the OEM's. Great Experience!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Tony
Post-Delivery Feedback
Dec 04, 2023
Not the first experience with RefillBay. Have always received exactly what I ordered and have been satisfied with all the products.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
jjprospecting
Site Experience Feedback
Nov 24, 2023
Always a excellent experience with Refillbay
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
jjprospecting
Post-Delivery Feedback
Dec 03, 2023
Processing and shipping could be quicker, but it could have been just because the time of the year. Other than that, no complaints. Always happy with refill products!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 7
- Customer Support: N/A
- Full ratings for this review »
Dacope79
Site Experience Feedback
Dec 02, 2023
Great response to search.. The directions for immediate purchase was excellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Sincere66
Site Experience Feedback
Dec 02, 2023
Well it's definitely a game changer with the ink because now days ink cartridges are so expensive
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
sw
Site Experience Feedback
Dec 02, 2023
Products I ordered are good sometimes it delayed delivery
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Dec 01, 2023
My experience on-line has been good. I do not yet know about the shipping or the quality of the product.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Mick
Site Experience Feedback
Nov 29, 2023
First time here, couldn't find right size cartridges anywhere else
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
- Full ratings for this review »
ron
Site Experience Feedback
Nov 29, 2023
please tell me when to expect my order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
KK
Site Experience Feedback
Nov 29, 2023
It would be nice to be able to just reorder a previous order or set up a subscription.
- Overall Rating: 6
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- Full ratings for this review »
Dr Cliff
Site Experience Feedback
Nov 28, 2023
Everything was A ok
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »