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Refill Bay Reviews - 697 Reviews - 8.8/10

Nov 28, 2024
Refill Bay offers high quality compatible, remanufactured, and genuine printer cartridges at discounted price. Refill Bay focuses on saving customers money, all the while offering quality products and excellent customer service. Whether you want to refill your own cartridge, or buy a professionally remanufactured cartridge, at Refill Bay they're all about giving customers options.

Refill Bay Rating

Rating
Overall Satisfaction8.8 /10
Would Shop Here Again8.8 /10
Likelihood to Recommend8.5 /10
Product Selection9.3 /10
Ease of Finding9.2 /10
Checkout Satisfaction9.3 /10
Product Met Expectations8.7 /10
On-Time Delivery9.0 /10
Satisfaction with Customer Support7.8 /10
Overall Satisfaction:
 

8.8out of 10


Would Shop Here Again:

 

8.8out of 10


Likelihood To Recommend:

 

8.5out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

79%83%

Neutral

15%16%

Negative

5%1%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.2 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.3 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.1 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.3 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

8.2 out of 10

Variety of Shipping Options

Desired shipping options were available

9.1 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.0 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.0 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.7 out of 10

Customer Support

Satisfaction with assisted or self-service help

7.8 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

10.0 out of 10

Recent Reviews for Refill Bay

Showing 681 - 697 of 697

Online Shopper

Post-Delivery Feedback

Dec 07, 2023

The time between the creation of the shipping label and the delivery to the U.S. Postal service seemed too high.

BrazBrew

Post-Delivery Feedback

Dec 07, 2023

My friend Joan liked that I was able to order online.

Online Shopper

Site Experience Feedback

Dec 06, 2023

Very easy to navigate the site and finding the exact item I needed!

happy consumer

Site Experience Feedback

Dec 05, 2023

found what i needed for a fair price

happynonni432

Post-Delivery Feedback

Dec 05, 2023

This is probably my fourth or fifth order. I had to contact customer service to get a copy of my invoice and got an immediate response. I still can't get over how much money I am saving vs using the name brand. The quality is great, the toners last a long time. I recorded the installation date of our busiest printer, and it lasted over three months! When I told my district manager how much money I was saving, she is having every office in our district order from refillbay from now on!

Affordable Keys

Site Experience Feedback

Dec 04, 2023

Easy to find. And easy to navigate.

Online Shopper

Post-Delivery Feedback

Dec 04, 2023

The color cartridge i received from the last order wasn't any good. I kept getting an error message and my printer wouldn't allow any printing with that cartridge in. I also had a problem with a black one that they replaced.

Tony

Site Experience Feedback

Nov 24, 2023

Using Refill Bay on line ordering is a breeze and their products are as good as the OEM's. Great Experience!


Post-Delivery Feedback

Dec 04, 2023

Not the first experience with RefillBay. Have always received exactly what I ordered and have been satisfied with all the products.

jjprospecting

Site Experience Feedback

Nov 24, 2023

Always a excellent experience with Refillbay


Post-Delivery Feedback

Dec 03, 2023

Processing and shipping could be quicker, but it could have been just because the time of the year. Other than that, no complaints. Always happy with refill products!

Dacope79

Site Experience Feedback

Dec 02, 2023

Great response to search.. The directions for immediate purchase was excellent

Sincere66

Site Experience Feedback

Dec 02, 2023

Well it's definitely a game changer with the ink because now days ink cartridges are so expensive

sw

Site Experience Feedback

Dec 02, 2023

Products I ordered are good sometimes it delayed delivery

Online Shopper

Site Experience Feedback

Dec 01, 2023

My experience on-line has been good. I do not yet know about the shipping or the quality of the product.

Mick

Site Experience Feedback

Nov 29, 2023

First time here, couldn't find right size cartridges anywhere else

ron

Site Experience Feedback

Nov 29, 2023

please tell me when to expect my order

KK

Site Experience Feedback

Nov 29, 2023

It would be nice to be able to just reorder a previous order or set up a subscription.

Dr Cliff

Site Experience Feedback

Nov 28, 2023

Everything was A ok