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Refill Bay Reviews - 697 Reviews - 8.8/10

Nov 27, 2024
Refill Bay offers high quality compatible, remanufactured, and genuine printer cartridges at discounted price. Refill Bay focuses on saving customers money, all the while offering quality products and excellent customer service. Whether you want to refill your own cartridge, or buy a professionally remanufactured cartridge, at Refill Bay they're all about giving customers options.

Refill Bay Rating

Rating
Overall Satisfaction8.8 /10
Would Shop Here Again8.8 /10
Likelihood to Recommend8.5 /10
Product Selection9.3 /10
Ease of Finding9.2 /10
Checkout Satisfaction9.3 /10
Product Met Expectations8.7 /10
On-Time Delivery9.0 /10
Satisfaction with Customer Support7.8 /10
Overall Satisfaction:
 

8.8out of 10


Would Shop Here Again:

 

8.8out of 10


Likelihood To Recommend:

 

8.5out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

79%83%

Neutral

15%16%

Negative

5%1%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.2 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.3 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.1 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.3 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

8.2 out of 10

Variety of Shipping Options

Desired shipping options were available

9.1 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.0 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.0 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.7 out of 10

Customer Support

Satisfaction with assisted or self-service help

7.8 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

10.0 out of 10

Recent Reviews for Refill Bay

Showing 561 - 580 of 697

Grumpyson

Site Experience Feedback

Jan 31, 2024

It was very quick and painless

KK

Site Experience Feedback

Jan 29, 2024

The site was very easy to use

Donna

Site Experience Feedback

Jan 29, 2024

Website was easy to navigate and upfront with cost no BS involved went straight to the product without a problem and the prices were great

Threadman

Site Experience Feedback

Jan 29, 2024

This is so much cheaper than my local office supply store, I don't think I'll ever go back there for ink.

RML

Site Experience Feedback

Jan 28, 2024

All great!

Fran

Site Experience Feedback

Jan 28, 2024

All went well. Was able to find what I needed and check out quickly.

RAPS1972

Site Experience Feedback

Jan 28, 2024

easy to navigate

MS

Site Experience Feedback

Jan 14, 2024

Purchase was a very easy process.

Refund Policy Not Good

Site Experience Feedback

Jan 27, 2024

Shipping could be a little faster. After reading the companies Refund Policy Charging a customer a restocking fee to return a defective product is a highly repulsive policy! I would never buy again if I'm losing both shipping cost and hit with a restocking fee as well. I've been known to receive defective ink products in the past ordering from an unknown vendor I've never ordered from, and this policy would lose my business knowing the customer would be hit with such fees.

pieman

Site Experience Feedback

Jan 27, 2024

Ordering process was quick inexpensive and quite efficient

Buzz, the Retiree

Site Experience Feedback

Jan 27, 2024

Your Refill at web site was easy to find on the WEB, was easy to negotiate once connected and most importantly I found exactly what I wanted at a good, fair price. Will be entirely satisfied when the ink arrives and WORKS in my printers. Thanks...

Online Shopper

Post-Delivery Feedback

Jan 27, 2024

When I installed ink the printer did not show a new cartage was installed??? I called epson and after speaking with a customer service person i was informed the the cartage was not compatible . I would send them back but do not know where to to send them ,there is no return address on the package.

Missy

Site Experience Feedback

Jan 26, 2024

This was a very simple process and I saved a lot on the ink

hbranchr

Site Experience Feedback

Jan 26, 2024

I had a question about a product number. I called, was answered quickly. Gentleman was knowledgeable and friendly.

Online Shopper

Site Experience Feedback

Jan 26, 2024

First time using so it was satisfactory

Eddie S

Site Experience Feedback

Jan 25, 2024

easy to find and order

Ms. Pat

Site Experience Feedback

Jan 07, 2024

I was very pleased with the ink prices.


Post-Delivery Feedback

Jan 25, 2024

The toner cartridge was not be compatible to my printer. I am waiting for the return authorization to send back product for refund.

nick

Site Experience Feedback

Jan 24, 2024

I like your prices! But, he color cartridges you set last time did NOT show yellow ink on the test page! And, you need a way to communicate about orders with questions via email!! (Just state your email and phone number on your web-site!

BEA

Site Experience Feedback

Jan 12, 2024

This is my first time ordering from this company. I usually order my ink from 1ink.com, this time, I decided to search and order from someone different. I am looking forward to trying your product.


Post-Delivery Feedback

Jan 24, 2024

I ordered my ink in times past from some other company, this time I decided to try someone new. Not disappointed at all, the prices were reasonable and the delivery was excellent. I will my ink again from reFillBay.

rramjet

Site Experience Feedback

Jan 13, 2024

The site was well organized. The price was good.