Refill Bay Reviews - 697 Reviews - 8.8/10
Refill Bay Rating
Overall Satisfaction | 8.8 /10 |
---|---|
Would Shop Here Again | 8.8 /10 |
Likelihood to Recommend | 8.5 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.2 /10 |
Checkout Satisfaction | 9.3 /10 |
Product Met Expectations | 8.7 /10 |
On-Time Delivery | 9.0 /10 |
Satisfaction with Customer Support | 7.8 /10 |
8.8out of 10
Would Shop Here Again:
8.8out of 10
Likelihood To Recommend:
8.5out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 79% | 83% |
Neutral | 15% | 16% |
Negative | 5% | 1% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.2 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.1 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.3 out of 10
Shipping Charges
Satisfaction with shipping charges
8.2 out of 10
Variety of Shipping Options
Desired shipping options were available
9.1 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.0 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.0 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.7 out of 10
Customer Support
Satisfaction with assisted or self-service help
7.8 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
10.0 out of 10
Recent Reviews for Refill Bay
Showing 561 - 580 of 697
Grumpyson
Site Experience Feedback
Jan 31, 2024
It was very quick and painless
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
KK
Site Experience Feedback
Jan 29, 2024
The site was very easy to use
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Donna
Site Experience Feedback
Jan 29, 2024
Website was easy to navigate and upfront with cost no BS involved went straight to the product without a problem and the prices were great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Threadman
Site Experience Feedback
Jan 29, 2024
This is so much cheaper than my local office supply store, I don't think I'll ever go back there for ink.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
RML
Site Experience Feedback
Jan 28, 2024
All great!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Fran
Site Experience Feedback
Jan 28, 2024
All went well. Was able to find what I needed and check out quickly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
RAPS1972
Site Experience Feedback
Jan 28, 2024
easy to navigate
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
MS
Site Experience Feedback
Jan 14, 2024
Purchase was a very easy process.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Refund Policy Not Good
Site Experience Feedback
Jan 27, 2024
Shipping could be a little faster. After reading the companies Refund Policy Charging a customer a restocking fee to return a defective product is a highly repulsive policy! I would never buy again if I'm losing both shipping cost and hit with a restocking fee as well. I've been known to receive defective ink products in the past ordering from an unknown vendor I've never ordered from, and this policy would lose my business knowing the customer would be hit with such fees.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- Full ratings for this review »
pieman
Site Experience Feedback
Jan 27, 2024
Ordering process was quick inexpensive and quite efficient
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Buzz, the Retiree
Site Experience Feedback
Jan 27, 2024
Your Refill at web site was easy to find on the WEB, was easy to negotiate once connected and most importantly I found exactly what I wanted at a good, fair price. Will be entirely satisfied when the ink arrives and WORKS in my printers. Thanks...
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Jan 27, 2024
When I installed ink the printer did not show a new cartage was installed??? I called epson and after speaking with a customer service person i was informed the the cartage was not compatible . I would send them back but do not know where to to send them ,there is no return address on the package.
- Overall Rating: 1
- Would Shop Here Again: N/A
- Likelihood To Recommend: 2
- On Time Delivery: 1
- Customer Support: 1
- Full ratings for this review »
Missy
Site Experience Feedback
Jan 26, 2024
This was a very simple process and I saved a lot on the ink
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
hbranchr
Site Experience Feedback
Jan 26, 2024
I had a question about a product number. I called, was answered quickly. Gentleman was knowledgeable and friendly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jan 26, 2024
First time using so it was satisfactory
- Overall Rating: 3
- Would Shop Here Again: 6
- Likelihood To Recommend: 8
- Full ratings for this review »
Eddie S
Site Experience Feedback
Jan 25, 2024
easy to find and order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Ms. Pat
Site Experience Feedback
Jan 07, 2024
I was very pleased with the ink prices.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Ms. Pat
Post-Delivery Feedback
Jan 25, 2024
The toner cartridge was not be compatible to my printer. I am waiting for the return authorization to send back product for refund.
- Overall Rating: 5
- Would Shop Here Again: N/A
- Likelihood To Recommend: 1
- On Time Delivery: 1
- Customer Support: 8
- Full ratings for this review »
nick
Site Experience Feedback
Jan 24, 2024
I like your prices! But, he color cartridges you set last time did NOT show yellow ink on the test page! And, you need a way to communicate about orders with questions via email!! (Just state your email and phone number on your web-site!
- Overall Rating: 6
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
- Full ratings for this review »
BEA
Site Experience Feedback
Jan 12, 2024
This is my first time ordering from this company. I usually order my ink from 1ink.com, this time, I decided to search and order from someone different. I am looking forward to trying your product.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
BEA
Post-Delivery Feedback
Jan 24, 2024
I ordered my ink in times past from some other company, this time I decided to try someone new. Not disappointed at all, the prices were reasonable and the delivery was excellent. I will my ink again from reFillBay.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
rramjet
Site Experience Feedback
Jan 13, 2024
The site was well organized. The price was good.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »