Penn State Industries Reviews - 4,189 Review - 9.5/10
2022
Winner
Circle of
Excellence
3 years
Penn State Industries Rating
Overall Satisfaction | 9.5 /10 |
---|---|
Would Shop Here Again | 9.6 /10 |
Likelihood to Recommend | 9.6 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.0 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.6 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 9.4 /10 |
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 87% | 86% |
Neutral | 11% | 11% |
Negative | 3% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.0 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.9 out of 10
Shipping Charges
Satisfaction with shipping charges
7.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.0 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
7.6 out of 10
Recent Reviews for Penn State Industries
Showing 761 - 780 of 4,189
dick
Site Experience Feedback
Oct 13, 2024
Web catalog was easy to use and well detailed.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Bodie
Site Experience Feedback
Oct 13, 2024
Penn State has good deals that interest me from time to time - depends on what my turning tastes are at the moment.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Joshua
Site Experience Feedback
Oct 13, 2024
I love the array and quality of products!
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
- Full ratings for this review »
Pen Guy in Utah
Site Experience Feedback
Sep 21, 2024
Always pleased with Penn State. I please my order online and call later to confirm when my order will arrive. The people who take my calls are always helpful and pleasant. Customer Service at Penn State is always exceptional!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Woodman
Post-Delivery Feedback
Oct 13, 2024
Good products great service
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Bovine
Site Experience Feedback
Sep 28, 2024
Very easy to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bovine
Post-Delivery Feedback
Oct 13, 2024
My order was missing a couple of parts. One pen unit was missing a pen tip another the pen band. I called and their sending the missing parts.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Tom
Post-Delivery Feedback
Oct 13, 2024
The pen kits were perfect for creating the gifts I wanted to create for my friends.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Stretch
Site Experience Feedback
Oct 13, 2024
Good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Ohio
Site Experience Feedback
Oct 12, 2024
I like it
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Gerry
Site Experience Feedback
Oct 12, 2024
Familiar with the site. No issues.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
MB
Site Experience Feedback
Oct 12, 2024
I always have a good time on the PSI website, nothing negative to say.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
sailor
Site Experience Feedback
Sep 14, 2024
catolog does not have index
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
sailor
Post-Delivery Feedback
Oct 12, 2024
Too many out of stock items. I was charged for one pen but the status has not been updated.
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 6
- Customer Support: N/A
- Full ratings for this review »
Fred
Site Experience Feedback
Oct 12, 2024
Found what I wanted, good pricing, easy check out reasonable shipping.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Oct 12, 2024
I needed specific parts and customer service did great .
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Mike
Post-Delivery Feedback
Oct 12, 2024
Everything I order from Penn State is great quality.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Oct 07, 2024
Great company to do business with
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Buddy
Site Experience Feedback
Sep 25, 2024
prices going up sales going down people can t aford products
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Chet
Site Experience Feedback
Oct 04, 2024
Finding the Gatsby kits stink. A kit of only 3 is not enough. I had to make 2 orders to get close To what I waited. It should be at least equivalent to the Grande. It’s like it’s become the step child .
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Chet
Post-Delivery Feedback
Oct 12, 2024
I have been a satisfied customer for many years and have never had any desire to stop doing business with them. As the old saying goes “if it ain’t broke don’t fix it “.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Kevin
Site Experience Feedback
Oct 04, 2024
Lots out ofstock
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Kevin
Post-Delivery Feedback
Oct 12, 2024
the staff was able to help and provide assistance with every time i call i am becoming more comfortable with the products and less stressed about them requiring help to fix. the staff is making me feel happy to come back
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: 9
- Full ratings for this review »
Ronnie
Post-Delivery Feedback
Oct 12, 2024
great web site easy to use. Good products best place to shop for pen making.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »