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PartsGeek Reviews - 20,742 Review - 9.0/10

Nov 28, 2024
Beginning around 2008, Parts Geek has been a go-to, all-in-one resource for domestic and import car parts and auto accessories. Look over large number of top notch authentic, OEM, post-retail, renovated, and modified car parts.

PartsGeek Rating

Rating
Overall Satisfaction9.0 /10
Would Shop Here Again9.1 /10
Likelihood to Recommend9.1 /10
Product Selection9.3 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.0 /10
On-Time Delivery9.3 /10
Satisfaction with Customer Support8.9 /10
Overall Satisfaction:
 

9.0out of 10


Would Shop Here Again:

 

9.1out of 10


Likelihood To Recommend:

 

9.1out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

81%81%

Neutral

14%13%

Negative

5%5%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.1 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.3 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.1 out of 10

Shipping Charges

Satisfaction with shipping charges

8.7 out of 10

Variety of Shipping Options

Desired shipping options were available

8.9 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.3 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.2 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.0 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.9 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

7.7 out of 10

Recent Reviews for PartsGeek

Showing 761 - 780 of 20,742

Crissy

Site Experience Feedback

Nov 14, 2024

This is only the second time I've had to use parts geek but my experience has been just as good as the first one! The website is easy to navigate through and the information provided with each item is beyond accurate and helpful!

Mikito

Site Experience Feedback

Nov 14, 2024

No bad experiences so far and they act accordingly when getting their orders done. Would highly recommend this company to everyone!

SeaHead

Site Experience Feedback

Nov 14, 2024

It was good enough.

DanaDane

Site Experience Feedback

Nov 14, 2024

My overall experience was great

Mr.c

Site Experience Feedback

Nov 14, 2024

Great site and easy to use

Boneshaka

Site Experience Feedback

Nov 14, 2024

I don't have any bad interaction

Online Shopper

Site Experience Feedback

Nov 14, 2024

good

p

Site Experience Feedback

Nov 14, 2024

a little cumbersome but worked fine

Salty Dog

Site Experience Feedback

Nov 14, 2024

Went quick.no problems.

Tman

Site Experience Feedback

Nov 14, 2024

It was fairly easy to locate product I needed, the order was easy and easy to pay

fixit

Site Experience Feedback

Nov 14, 2024

I never had any issues

Shelley

Site Experience Feedback

Nov 14, 2024

I just order later were easy to look up and price were great just waiting on delivery

Online Shopper

Site Experience Feedback

Nov 14, 2024

Good

Randall

Site Experience Feedback

Nov 14, 2024

Good

Khaos

Post-Delivery Feedback

Nov 14, 2024

I ordered a cv axle for my 2004 toyota sienna xle, the part i ordered said it was "compatible" but the axle shaft diameter was way to small for the teeth to make connection with the gear inaide the transmission. Then when i went to start the return, it forced me to choose an option that was incorrect as if i ordered the wrong part. I specifically said the XLE model of the van and was told this one was compatible, i was sent a part for the normal sienna van. Then had to pay for the return label and $40 worth of shipping to get my refund of $65. I spent $84 to get the part and $40 to return it. So i spent a total of $124+ on this part and got $65 of that back. I wont ever make thar mistake again ordering from partsgeek and i will make sure to let all my friends and family know not to either. The cost of my van being down and the cost i incurred by partsgeek and the time lost bot working having to donate plasma to make the money for the return was way too much. Ill just pay for the more expensive parts at the parts store from now on where i can take the old one with me and make sure i get the correct part the first time. I should have known better at my age

bri

Site Experience Feedback

Nov 14, 2024

everything went extremely smooth and they gave me the best price around.

Gee

Site Experience Feedback

Nov 14, 2024

I'm frequent shopper here, so I'm pretty familiar with how to navigate website, so I just found my items which wasn't bad for me.

Daver

Site Experience Feedback

Nov 14, 2024

just fine thank you.

Dman

Site Experience Feedback

Nov 14, 2024

Parts were easy to find. I don't recognize many of the brand names, however, I was surprised to find some "difficult to find" or "Obsolete" items for a significantly lower price than my local parts supplier.

Online Shopper

Site Experience Feedback

Nov 14, 2024

Second time ordering and first time went relatively quick through the whole process from ordering to receiving the part...