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PartsGeek Reviews - 20,820 Review - 9.0/10

Nov 29, 2024
Beginning around 2008, Parts Geek has been a go-to, all-in-one resource for domestic and import car parts and auto accessories. Look over large number of top notch authentic, OEM, post-retail, renovated, and modified car parts.

PartsGeek Rating

Rating
Overall Satisfaction9.0 /10
Would Shop Here Again9.1 /10
Likelihood to Recommend9.1 /10
Product Selection9.3 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.0 /10
On-Time Delivery9.3 /10
Satisfaction with Customer Support8.9 /10
Overall Satisfaction:
 

9.0out of 10


Would Shop Here Again:

 

9.1out of 10


Likelihood To Recommend:

 

9.1out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

81%82%

Neutral

14%13%

Negative

5%5%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.1 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.3 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.1 out of 10

Shipping Charges

Satisfaction with shipping charges

8.7 out of 10

Variety of Shipping Options

Desired shipping options were available

8.9 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.3 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.2 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.0 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.9 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.4 out of 10

Returns Process

Satisfaction with the returns process

7.8 out of 10

Recent Reviews for PartsGeek

Showing 1161 - 1180 of 20,820

fizh

Site Experience Feedback

Nov 08, 2024

yall should aqdd google pay

Mkl

Site Experience Feedback

Nov 08, 2024

All good

Cindy

Site Experience Feedback

Nov 08, 2024

We ordered another one of these items for the front driver's side and you sent the wrong one, you sent the passenger's side. So we had to send it back I hope this is the right one. This is supposed to be the rear driver's side.

NORCAL JOE

Site Experience Feedback

Nov 08, 2024

everything went great and was easy to navigate.

Online Shopper

Site Experience Feedback

Nov 08, 2024

NOTHING TO SAY

Spider

Site Experience Feedback

Nov 08, 2024

Very easy and simple to order the parts you need. Thank you.

deb

Site Experience Feedback

Nov 08, 2024

Every part that we have received has fit except one and it was hassle free returning

Alexis

Site Experience Feedback

Nov 08, 2024

Found the part I was looking for, my local autoparts stores didn't carry it and I didn't want to modify the part to fit my model. Easy finding it and purchase was straightforward. I'm sure the part will work & if it doesn't it comes with a year limited warranty for free so that's a huge plus.

Butch

Site Experience Feedback

Nov 08, 2024

simple

Online Shopper

Site Experience Feedback

Nov 08, 2024

Had the part I wanted

Triple C Auto Repair

Site Experience Feedback

Nov 08, 2024

Always sufficient parts and arrive in a timely manner

immortalbentley

Site Experience Feedback

Nov 08, 2024

i've used this site occasionally for years & it never disappoints with availability & price

Dubby

Site Experience Feedback

Nov 08, 2024

Very good ๐Ÿ‘

Pete23

Site Experience Feedback

Nov 08, 2024

Easy to use

Great

Site Experience Feedback

Nov 08, 2024

Great service

boxlady65

Site Experience Feedback

Nov 08, 2024

User Friendly

zamaz

Site Experience Feedback

Nov 08, 2024

amazing

Jarrett S.

Site Experience Feedback

Nov 08, 2024

Always a quick search to find the parts I'm looking for. Pricing tends to be fair and the checkout process is easy, as well.

Weewums

Site Experience Feedback

Nov 08, 2024

Your site is a go-to for me and my husband for auto parts. I was a little disappointed with the CHAT. I think I was switched over to another CSR and he was repeating questions that I had already answered. I ended up checking on the part myself and really didn't get assistance from the CSR; Also you need to consider featuring videos for DIY for your customers to watch. I had to go to another Online Parts site to watch an installation video.

Caveman66

Site Experience Feedback

Nov 08, 2024

After an extensive internet search, PartsGeek had the part not only had the part I needed available for immediate shipping, but also at a great price. Easy to follow website for new users, easy checkout using Paypal.