Origins Customer Reviews
Origins holds a 9/10 overall rating and 614 verified post-delivery reviews on Bizrate.
Origins Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2012 Winner Circle of Excellence
9 years
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Learn more about reviewsOverall Satisfaction:
9out of 10
Would Shop Here Again:
9.1out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 78% | 84% |
 Neutral | 13% | 13% |
 Negative | 10% | 4% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.9 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
8.5 out of 10
Overall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 81% | 83% |
Neutral | 14% | 12% |
Negative | 5% | 5% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.2 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.3 out of 10
Shipping Charges
Satisfaction with shipping charges
9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.1 out of 10
Recent Reviews for Origins
Showing 1 - 50 of 10,841
Emily
Site Experience FeedbackNov 2, 2026
too many similar options. Also, too many options with skin irritating additives like SPF, peptides, and retinol. I started buying Origins products because they were more natural but, seeming less and less natural as the years go by.
- Overall Rating: 6
- Would Shop Here Again: 5
- Likelihood To Recommend: 4
Nick
Site Experience FeedbackNov 2, 2026
Not bad. Not a huge selection so not much to get lost in.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Erin
Site Experience FeedbackNov 2, 2026
Love all the gift set options! I also love the "best sellers" tab to find my essentials that I cannot live without!
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Stephanie
Site Experience FeedbackNov 2, 2026
I used Origins faithfully throughout my 30s, but eventually tried other skincare brands and never found anything I truly loved. About 5-6 years ago, as I was entering middle age, I came back to Origins and haven't looked back. The quality, results, and experience keep me coming back, and I'm a loyal customer for life.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
CSFroe
Site Experience FeedbackNov 2, 2026
the site is well designed and very easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackNov 2, 2026
I do not like the new packaging since it makes it hard to get to the product under the rim below the cap.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 9
shark
Site Experience FeedbackNov 2, 2026
I have been using peace of mind for over 20 years. I can't live without it!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Denice
Site Experience FeedbackNov 2, 2026
I knew what I wanted to buy, as I am a long term Origins customer and therefore found your site search pretty good.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jack
Site Experience FeedbackNov 1, 2026
All good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
SaigeC.
Site Experience FeedbackNov 1, 2026
I enjoy reading what each product can do to benefit my skincare journey. It’s easy and simple.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Southernbred
Site Experience FeedbackNov 1, 2026
I’ve been using origins for at least 10 years or more. As I’m getting older my product needs are changing.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ettie
Site Experience FeedbackNov 1, 2026
Have purchased and used all Origin products since it first became available and have used it ever since that first time so many years ago.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mrs. G
Site Experience FeedbackNov 1, 2026
I love the products and that the products are made with healthier ingredients.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dolphingal
Site Experience FeedbackNov 1, 2026
I hadn't checked into my Origins account due to husband's death , so when I got the birthday offer , I checked back. Noticed my points disappeared, & I didn't receive my free samples as advertised...took me 3 tries to get b- day code accepted...
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackNov 1, 2026
It took time to understand that the deluxe sample was for origins to pick , that I could not select it.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
JJ
Site Experience FeedbackNov 1, 2026
Overall the website is easy to understand, I did get an email from you guys just 2 days ago that you get a free 7 piece gift set with order of 115+, no code needed. I then went to the site and ended up ordering about 150.00 in product and no free gift. Since I was able to get some other deals, I don]t really care, but your emails that you send are misleading. I found it is necessary to read the real small print and look for the terms and conditions. I have been with you guys most my life and the product prices continue to increase. I know that this may be due to inflation and ingredients but over $100.00 for a small moisturizer for your face seems a little extreme. The prices continue to keep climbing while the sizes and quantity seem smaller. I dont even trust the Plantscription pumps because you cannot see how much is in the bottle. I used to buy them back in the day and it never seemed to last nearly as long as when I dont buy the pumps. Also if you cant get the last of it with the pump because it is stuck at the bottom, it is a waste of both money and product. I do love your products though. I have sensitive skin and it was nice to find something I could use besides Rose water.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kc
Site Experience FeedbackNov 1, 2026
great product love it on my skin
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MR
Site Experience FeedbackNov 1, 2026
For customers who have a product that they like, and then the product disappears into new naming etc., the website is a nightmare.
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
EM
Site Experience FeedbackNov 1, 2026
Have been using orgins products for years and love! Website is easy to find exactly what I need!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DMC
Site Experience FeedbackNov 1, 2026
I love Origins products. Birthday code is very generous.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
AB
Site Experience FeedbackNov 1, 2026
Very quick and easy
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
CR Smith
Site Experience FeedbackNov 1, 2026
instead of trying to figure out which discounts/perks I can get, I wish the overall prices were just lower.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Elaine
Site Experience FeedbackNov 1, 2026
Easy to navigate and choose items
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Belle
Site Experience FeedbackNov 1, 2026
easy & quick to select & place order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sweetlady
Site Experience FeedbackNov 1, 2026
Only good about this product only thing I can use on my face
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dar
Site Experience FeedbackNov 1, 2026
Happy you had the Feel Good Hug Wrap. Very easy to order online. I have one and love it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cálida
Site Experience FeedbackNov 1, 2026
Fue muy buena experiencia lo avía con prado ase tiempo en una tienda pero después no lo encontré más y me dio mucho gusto encontrar la tienda quien interné me encanta sus productos
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
LG
Site Experience FeedbackOct 31, 2026
The website was easy to use.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Bloewe
Post-Delivery FeedbackOct 31, 2026
I am using Origins for 15 years and I always love all their products and their promotions.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: N/A
- Customer Support: N/A
Emmanuelle
Site Experience FeedbackOct 31, 2026
Good experience overall
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
MBD
Site Experience FeedbackOct 31, 2026
I have used their products for 40 years. Obviously I am completely satisfied! My original experiences were at the cosmetic counter but have switched to online, I’m not even sure they are in stores. Online is very convenient!. And for someone my age I can use it without confusion!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
mememe
Post-Delivery FeedbackOct 31, 2026
The retinol overnight creme is always backordered and then gets cancelled every time i try to order it. I really liked that product but haven't been able to get any in 2 years.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
- On Time Delivery: 6
- Customer Support: 6
Deb
Site Experience FeedbackOct 31, 2026
Took awhile for my order to go through before it blanked out
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Stormy
Site Experience FeedbackOct 31, 2026
sometimes hard to move around the site.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Zack
Site Experience FeedbackOct 31, 2026
Gifts for gfs birthday. She loves the stuff.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
BIGBULL
Site Experience FeedbackOct 31, 2026
Origins always has the products that work well with my skin and they always take good care of me with promotions and discounts.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Alms
Site Experience FeedbackOct 31, 2026
I have been using origins for a long time and just love the way to made my skin feel. It smells really soothing.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 31, 2026
Excellent site. Outrageous prices.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 6
Erin
Site Experience FeedbackOct 31, 2026
For me, trying to find the info about the product was too much scrolling. And getting to the next picture shouldn’t involve clicking more than once or swiping more than once to advance to the next picture. That slowed the process and I eventually gave up.
- Overall Rating: 9
- Would Shop Here Again: 7
- Likelihood To Recommend: 9
Jess
Site Experience FeedbackOct 30, 2026
Love the product, easy to order.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackOct 30, 2026
The overall experience was disjointed and difficult to follow. It wasn't user friendly at all. I knew what I wanted and knew how to get it if I didn't it would've been very difficult to use.
- Overall Rating: 5
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Dupricia Robinson
Site Experience FeedbackOct 30, 2026
I had a good experience with the website. I’ve used the products before I mostly purchased from the mall, but the interaction online was easy transaction
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 30, 2026
Good
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Pam
Site Experience FeedbackOct 30, 2026
Great products, low maintenance website.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shellsea
Site Experience FeedbackOct 30, 2026
easy to use - happy to get the items i needed
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Amber
Site Experience FeedbackOct 30, 2026
easy to shop and fins what you need. prodict descriotions are great.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackOct 30, 2026
your site was difficult to navigate & online discussion took an hour to complete. products i used previously are no longer available. i miss the stores!
- Overall Rating: 4
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
My Origins
Post-Delivery FeedbackOct 30, 2026
I have used origins products for years and really like them. However, I am still very disappointed that origins quit having makeup in their product line
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: N/A
Aw
Site Experience FeedbackOct 30, 2026
The products are a little hard to find, I just know what I like and want to order but it’s hard to browse for new products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jo
Site Experience FeedbackOct 29, 2026
Returning to Origins after dissatisfied with product I was using
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10