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Origins Customer Reviews

Origins holds a 9/10 overall rating and 614 verified post-delivery reviews on Bizrate.

Origins logo
Certified
Most Current Certification:
Nov 2, 2026
Origins features aromatic essential oils and botanical extracts in a collection of skin care, color, bath/body, lifestyle, and sensory therapy products for men and women. Shoppers will also find mineral scrubs, sleep aids, dog shampoos and aromatic products to help relieve cold symptoms. The site provides information on reflexology, affirmations and the mandala ring and visitors can register for email updates regarding special offers, new products and free samples.

Origins Rating

Customer Certified
Certified

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Circle of Excellence
Circle of Excellence - Origins

2012 Winner Circle of Excellence

9 years

Trust & Authority

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Learn more about reviews
Post-Delivery Feedback - 614 Reviews

Overall Satisfaction:

9out of 10

Would Shop Here Again:

9.1out of 10

Likelihood To Recommend:

9.2out of 10

Overall
Rating
Past 3
Months
Past
Month
Positive rating icon

Positive

77%81%
Neutral rating icon

Neutral

13%13%
Negative rating icon

Negative

10%6%

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.2 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.9 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.4 out of 10

Returns Process

Satisfaction with the returns process

8.5 out of 10

Site Experience Feedback - 10,232 Reviews

Overall Satisfaction:

9.3out of 10

Would Shop Here Again:

9.6out of 10

Likelihood To Recommend:

9.5out of 10

Overall
Rating
Past 3
Months
Past
Month
Positive rating icon

Positive

81%83%
Neutral rating icon

Neutral

14%12%
Negative rating icon

Negative

5%5%

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.3 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.2 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.3 out of 10

Shipping Charges

Satisfaction with shipping charges

9 out of 10

Variety of Shipping Options

Desired shipping options were available

9.1 out of 10

Recent Reviews for Origins

Showing 1 - 50 of 10,846

  • Jack

    Site Experience Feedback

    Nov 1, 2026

    All good

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • SaigeC.

    Site Experience Feedback

    Nov 1, 2026

    I enjoy reading what each product can do to benefit my skincare journey. It’s easy and simple.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Southernbred

    Site Experience Feedback

    Nov 1, 2026

    I’ve been using origins for at least 10 years or more. As I’m getting older my product needs are changing.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • ettie

    Site Experience Feedback

    Nov 1, 2026

    Have purchased and used all Origin products since it first became available and have used it ever since that first time so many years ago.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Mrs. G

    Site Experience Feedback

    Nov 1, 2026

    I love the products and that the products are made with healthier ingredients.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Dolphingal

    Site Experience Feedback

    Nov 1, 2026

    I hadn't checked into my Origins account due to husband's death , so when I got the birthday offer , I checked back. Noticed my points disappeared, & I didn't receive my free samples as advertised...took me 3 tries to get b- day code accepted...

    • Overall Rating: 9
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 9
    Full ratings for this review »
  • Online Shopper

    Site Experience Feedback

    Nov 1, 2026

    It took time to understand that the deluxe sample was for origins to pick , that I could not select it.

    • Overall Rating: 8
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 8
    Full ratings for this review »
  • JJ

    Site Experience Feedback

    Nov 1, 2026

    Overall the website is easy to understand, I did get an email from you guys just 2 days ago that you get a free 7 piece gift set with order of 115+, no code needed. I then went to the site and ended up ordering about 150.00 in product and no free gift. Since I was able to get some other deals, I don]t really care, but your emails that you send are misleading. I found it is necessary to read the real small print and look for the terms and conditions. I have been with you guys most my life and the product prices continue to increase. I know that this may be due to inflation and ingredients but over $100.00 for a small moisturizer for your face seems a little extreme. The prices continue to keep climbing while the sizes and quantity seem smaller. I dont even trust the Plantscription pumps because you cannot see how much is in the bottle. I used to buy them back in the day and it never seemed to last nearly as long as when I dont buy the pumps. Also if you cant get the last of it with the pump because it is stuck at the bottom, it is a waste of both money and product. I do love your products though. I have sensitive skin and it was nice to find something I could use besides Rose water.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Kc

    Site Experience Feedback

    Nov 1, 2026

    great product love it on my skin

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • MR

    Site Experience Feedback

    Nov 1, 2026

    For customers who have a product that they like, and then the product disappears into new naming etc., the website is a nightmare.

    • Overall Rating: 6
    • Would Shop Here Again: 6
    • Likelihood To Recommend: 6
    Full ratings for this review »
  • EM

    Site Experience Feedback

    Nov 1, 2026

    Have been using orgins products for years and love! Website is easy to find exactly what I need!

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • DMC

    Site Experience Feedback

    Nov 1, 2026

    I love Origins products. Birthday code is very generous.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • AB

    Site Experience Feedback

    Nov 1, 2026

    Very quick and easy

    • Overall Rating: 9
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 9
    Full ratings for this review »
  • CR Smith

    Site Experience Feedback

    Nov 1, 2026

    instead of trying to figure out which discounts/perks I can get, I wish the overall prices were just lower.

    • Overall Rating: 9
    • Would Shop Here Again: 8
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Elaine

    Site Experience Feedback

    Nov 1, 2026

    Easy to navigate and choose items

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Belle

    Site Experience Feedback

    Nov 1, 2026

    easy & quick to select & place order

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Sweetlady

    Site Experience Feedback

    Nov 1, 2026

    Only good about this product only thing I can use on my face

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Dar

    Site Experience Feedback

    Nov 1, 2026

    Happy you had the Feel Good Hug Wrap. Very easy to order online. I have one and love it.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Cálida

    Site Experience Feedback

    Nov 1, 2026

    Fue muy buena experiencia lo avía con prado ase tiempo en una tienda pero después no lo encontré más y me dio mucho gusto encontrar la tienda quien interné me encanta sus productos

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • LG

    Site Experience Feedback

    Oct 31, 2026

    The website was easy to use.

    • Overall Rating: 9
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 9
    Full ratings for this review »
  • Bloewe

    Post-Delivery Feedback

    Oct 31, 2026

    I am using Origins for 15 years and I always love all their products and their promotions.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    • On Time Delivery: N/A
    • Customer Support: N/A
    Full ratings for this review »
  • Emmanuelle

    Site Experience Feedback

    Oct 31, 2026

    Good experience overall

    • Overall Rating: 10
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • MBD

    Site Experience Feedback

    Oct 31, 2026

    I have used their products for 40 years. Obviously I am completely satisfied! My original experiences were at the cosmetic counter but have switched to online, I’m not even sure they are in stores. Online is very convenient!. And for someone my age I can use it without confusion!

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • mememe

    Post-Delivery Feedback

    Oct 31, 2026

    The retinol overnight creme is always backordered and then gets cancelled every time i try to order it. I really liked that product but haven't been able to get any in 2 years.

    • Overall Rating: 7
    • Would Shop Here Again: 8
    • Likelihood To Recommend: 7
    • On Time Delivery: 6
    • Customer Support: 6
    Full ratings for this review »
  • Deb

    Site Experience Feedback

    Oct 31, 2026

    Took awhile for my order to go through before it blanked out

    • Overall Rating: 9
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Stormy

    Site Experience Feedback

    Oct 31, 2026

    sometimes hard to move around the site.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Zack

    Site Experience Feedback

    Oct 31, 2026

    Gifts for gfs birthday. She loves the stuff.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • BIGBULL

    Site Experience Feedback

    Oct 31, 2026

    Origins always has the products that work well with my skin and they always take good care of me with promotions and discounts.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Alms

    Site Experience Feedback

    Oct 31, 2026

    I have been using origins for a long time and just love the way to made my skin feel. It smells really soothing.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Online Shopper

    Site Experience Feedback

    Oct 31, 2026

    Excellent site. Outrageous prices.

    • Overall Rating: 10
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 6
    Full ratings for this review »
  • Erin

    Site Experience Feedback

    Oct 31, 2026

    For me, trying to find the info about the product was too much scrolling. And getting to the next picture shouldn’t involve clicking more than once or swiping more than once to advance to the next picture. That slowed the process and I eventually gave up.

    • Overall Rating: 9
    • Would Shop Here Again: 7
    • Likelihood To Recommend: 9
    Full ratings for this review »
  • Jess

    Site Experience Feedback

    Oct 30, 2026

    Love the product, easy to order.

    • Overall Rating: 9
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 9
    Full ratings for this review »
  • Online Shopper

    Site Experience Feedback

    Oct 30, 2026

    The overall experience was disjointed and difficult to follow. It wasn't user friendly at all. I knew what I wanted and knew how to get it if I didn't it would've been very difficult to use.

    • Overall Rating: 5
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 9
    Full ratings for this review »
  • Dupricia Robinson

    Site Experience Feedback

    Oct 30, 2026

    I had a good experience with the website. I’ve used the products before I mostly purchased from the mall, but the interaction online was easy transaction

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Online Shopper

    Site Experience Feedback

    Oct 30, 2026

    Good

    • Overall Rating: 8
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 8
    Full ratings for this review »
  • Pam

    Site Experience Feedback

    Oct 30, 2026

    Great products, low maintenance website.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Shellsea

    Site Experience Feedback

    Oct 30, 2026

    easy to use - happy to get the items i needed

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Amber

    Site Experience Feedback

    Oct 30, 2026

    easy to shop and fins what you need. prodict descriotions are great.

    • Overall Rating: 9
    • Would Shop Here Again: 8
    • Likelihood To Recommend: 9
    Full ratings for this review »
  • Online Shopper

    Site Experience Feedback

    Oct 30, 2026

    your site was difficult to navigate & online discussion took an hour to complete. products i used previously are no longer available. i miss the stores!

    • Overall Rating: 4
    • Would Shop Here Again: 6
    • Likelihood To Recommend: 6
    Full ratings for this review »
  • My Origins

    Post-Delivery Feedback

    Oct 30, 2026

    I have used origins products for years and really like them. However, I am still very disappointed that origins quit having makeup in their product line

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    • On Time Delivery: 9
    • Customer Support: N/A
    Full ratings for this review »
  • Aw

    Site Experience Feedback

    Oct 30, 2026

    The products are a little hard to find, I just know what I like and want to order but it’s hard to browse for new products

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Jo

    Site Experience Feedback

    Oct 29, 2026

    Returning to Origins after dissatisfied with product I was using

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Nance

    Site Experience Feedback

    Oct 29, 2026

    Very easy to navigate site. Check out also very easy.

    • Overall Rating: 10
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • SillyBear

    Site Experience Feedback

    Oct 29, 2026

    Great products

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Lees

    Site Experience Feedback

    Oct 29, 2026

    I am so disappointed that you discontinued the matte moisturizer and there is no other product to replace it:(. I typed in matte moisturizer and nothing came up that is matte moisturizing.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Lala

    Site Experience Feedback

    Oct 29, 2026

    Easy to find what I need. My favorite products

    • Overall Rating: 9
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 9
    Full ratings for this review »
  • jjcousins

    Site Experience Feedback

    Oct 29, 2026

    Was just a bit bummed that I could not use my bday code along with the 15% off. I think showing an estimated tax price would be helpful as well.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • J

    Site Experience Feedback

    Oct 29, 2026

    Thanks for the easy shopping experience!

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • LTW

    Site Experience Feedback

    Oct 29, 2026

    I have been using Origins for over 27 years. It is one of the finest skin care product I have ever used. Although a bit pricey, but my skin is worth it. To mention, I very much miss the Ginger oil spray, please bring it back! Perhaps consider recycling containers as a discount incentive. Thank you for the discounts.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Suz

    Site Experience Feedback

    Oct 29, 2026

    No problems. Easy check out. I like the explanations of the products.

    • Overall Rating: N/A
    • Would Shop Here Again: N/A
    • Likelihood To Recommend: N/A
    Full ratings for this review »
Origins Customer Reviews | Verified Customer Reviews at Bizrate Surveys