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Origins Reviews - 14,665 Review - 8.9/10

Jan 9, 2025
Origins features aromatic essential oils and botanical extracts in a collection of skin care, color, bath/body, lifestyle, and sensory therapy products for men and women. Shoppers will also find mineral scrubs, sleep aids, dog shampoos and aromatic products to help relieve cold symptoms. The site provides information on reflexology, affirmations and the mandala ring and visitors can register for email updates regarding special offers, new products and free samples.
Circle of Excellence - Origins

2012
Winner

Circle of
Excellence

9 years

Origins Rating

Rating
Overall Satisfaction8.9 /10
Would Shop Here Again9.0 /10
Likelihood to Recommend9.0 /10
Product Selection9.1 /10
Ease of Finding9.0 /10
Checkout Satisfaction9.3 /10
Product Met Expectations9.2 /10
On-Time Delivery9.0 /10
Satisfaction with Customer Support8.2 /10
Overall Satisfaction:
 

8.9out of 10


Would Shop Here Again:

 

9.0out of 10


Likelihood To Recommend:

 

9.0out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

83%84%

Neutral

13%12%

Negative

4%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.0 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.3 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.1 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.2 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.5 out of 10

Shipping Charges

Satisfaction with shipping charges

9.0 out of 10

Variety of Shipping Options

Desired shipping options were available

9.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.0 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.2 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.2 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.0 out of 10

Returns Process

Satisfaction with the returns process

10.0 out of 10

Recent Reviews for Origins

Showing 1 - 20 of 14,665

Jess

Site Experience Feedback

Dec 17, 2024

Everything was easy to find for my skin type and checkout was easy.


Post-Delivery Feedback

Jan 08, 2025

It was rather simple. I found what I was looking for easily, ordered it, and it arrived quickly.

Kat

Site Experience Feedback

Dec 17, 2024

Ordering my product was very easy and took a few minutes.

Online Shopper

Site Experience Feedback

Dec 12, 2024

Fine

RJ

Site Experience Feedback

Dec 21, 2024

I had to hit the back button after entering my name and address because the screen went blank and the process froze.


Post-Delivery Feedback

Jan 07, 2025

The overnight mask saves my skin during dry winter nights. Please always have this product!

Dancer

Site Experience Feedback

Dec 14, 2024

Was disappointed to discover that, apparently, you no longer carry the Gloomaway line of grapefruit products.


Post-Delivery Feedback

Jan 06, 2025

Everything was fine, except that you no longer carry the grapefruit products that my girlfriend likes. However, she was pleased with the product that she received.

crasberry

Site Experience Feedback

Dec 14, 2024

I was trying to buy a different product brand but could not make the discount codes work. I finally gave up and went to Orgins (which I have purchased before but I don't think I've done it online). Everything went smoothly and I placed my order. The other company lost my business.


Post-Delivery Feedback

Jan 06, 2025

I bought most of this order as gifts, so I'm not sure how everyone is enjoying the products, but I give them every year and they seem to be happy with Origins products. I bought the lotion for myself and I love it.

Still don’t have my order

Post-Delivery Feedback

Jan 06, 2025

I still have not received this order. I also ordered a free product with this order and I don’t think it is in the package.

David

Site Experience Feedback

Dec 20, 2024

I ordered on my phone and the Apple Pay app made it difficult to see the shipping options. But it certainly was very quick

SB

Site Experience Feedback

Dec 18, 2024

Love the tinted moisturizer!!!

Online Shopper

Site Experience Feedback

Jan 05, 2025

All was fine.

Jackie

Site Experience Feedback

Jan 05, 2025

creo que es un buen sitio, no tuve ningun problema para poner mi orden. El producto esta disponible. Me gusto que no tuve cargos por envio al comprar mas de 50.

SMT

Site Experience Feedback

Jan 05, 2025

I would have liked to use my points, but I don’t know how… this would be most helpful at checkout.

Online Shopper

Site Experience Feedback

Jan 05, 2025

difficulty determining what I can purchase for points earned

Lizzie

Site Experience Feedback

Jan 05, 2025

Needed to change shipping address within 10 minutes of purchase. Chat bot unsatisfactory. Still don't know if I made the purchase properly. Very frustrated. Usually I don't have any problem.

Haley

Site Experience Feedback

Jan 05, 2025

Super easy to use!

Senam

Site Experience Feedback

Jan 05, 2025

I had no problems

Kim

Site Experience Feedback

Jan 05, 2025

The origins website was very user-friendly. The prices on the items were easy to locate. The menu options enabled me to find what I was looking for.

Lulubelle

Site Experience Feedback

Jan 05, 2025

I have been an Origins customer since the 1990s and wouldn't use any other skincare product. It has been very good to me and no one would ever believe my actual age. Until there is a medbed I will continue to use Origin products!

Anonymous

Site Experience Feedback

Jan 05, 2025

Challenging to navigate website between products to understand differences.

Lil

Site Experience Feedback

Jan 05, 2025

Ease of finding products/products