Origins Customer Reviews
Origins holds a 8.8/10 overall rating and 649 verified post-delivery reviews on Bizrate.
Origins Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2012 Winner Circle of Excellence
9 years
No More Shopping Fails: Learn more about how our Verified Reviews are legit and empower you to shop with confidence!
Learn more about reviewsOverall Satisfaction:
8.8out of 10
Would Shop Here Again:
9out of 10
Likelihood To Recommend:
8.9out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 76% | 65% |
 Neutral | 11% | 11% |
 Negative | 13% | 24% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.1 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.1 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.1 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.5 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.2 out of 10
Returns Process
Satisfaction with the returns process
Not yet rated
Overall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 82% | 81% |
Neutral | 14% | 14% |
Negative | 4% | 5% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.2 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.3 out of 10
Shipping Charges
Satisfaction with shipping charges
9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
Recent Reviews for Origins
Showing 1 - 50 of 11,829
Roo
Site Experience FeedbackSep 6, 2026
I normally buy origins in store. I use bosy oil, body cream, face wash, face masks, hand cream, and heating pad daily. I bought these items online to send my friend who is ill. The prices were similar to store and I appreciate the free shipping. Website was easy to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pamela L
Site Experience FeedbackSep 6, 2026
Website is very easy to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Meh
Site Experience FeedbackSep 6, 2026
Purchase did not work through facebook ad. So switched to a browser. Love the product though.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
ali
Site Experience FeedbackSep 6, 2026
n/a
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
rboyd
Site Experience FeedbackSep 6, 2026
Your website was very easy to negotiate, and I liked the skincare questionaire. I was sorry that I could no longer find the ginger bubble bath that you used to sell.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MLB
Site Experience FeedbackSep 6, 2026
Took me to different products than I wanted, but since I ordered it before I was able to find it.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
AC
Site Experience FeedbackSep 6, 2026
would have been good to be able to select side by side comparison of products
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Ah
Site Experience FeedbackSep 6, 2026
Website was easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Elisa
Site Experience FeedbackSep 6, 2026
The website is easy to use. Each product is clearly defined and pricing is clear. Checkout is smooth and offers free shipping option.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 6, 2026
All good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chase
Site Experience FeedbackSep 6, 2026
Enjoy products
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackSep 6, 2026
Helpful to describe the change in packaging.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
dragon
Site Experience FeedbackSep 6, 2026
would like discount to appear sooner in the transaction.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackSep 6, 2026
The website is easy to navigate, the images are large, the descriptions of each product are clear. My tendency is to look for the same product so a good image makes it simpler for me to order the same item I've used for years. The option I wanted regarding the frequency of purchase was not offered; I have purchased from the Origins website previously, but not in the last 6 months; I selected first website purchase as felt that was closer to my purchase history.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Desert Girl
Site Experience FeedbackSep 6, 2026
I like the Origins products. I have used them for some time. I do feel like there may have been some changes recently to formulations. The jury is out on that.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Joanne
Site Experience FeedbackSep 6, 2026
Easy to use and enjoy the 25 percent off price.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
vz
Site Experience FeedbackSep 6, 2026
I am so very disappointed in the fact that almost every product I have been using has been discontinued.
- Overall Rating: 1
- Would Shop Here Again: 3
- Likelihood To Recommend: 1
James
Post-Delivery FeedbackSep 6, 2026
The order took some time to ship. I got the update that is shipped and moments later I received an update that it was delivered.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
KK
Site Experience FeedbackSep 6, 2026
I like the skincare quiz, which help me know the product I need soon. I would think it would be much better to make the results list in column, and list 1-2 candicate, then describe the emphasis and difference between them, which would further help the customer learn origins products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Amanda
Site Experience FeedbackSep 6, 2026
Easy to use! Very happy and satisfied! Can't wait to get my product!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pico Mama
Site Experience FeedbackSep 6, 2026
Love the ginseng tinted moisturizer / sunblock! Never leave home without it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 6, 2026
Website is easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Isabel
Site Experience FeedbackSep 6, 2026
My experience is always good. I prefer to pay with Klarna, so I usually go directly to Klarna and search for Origins. It shows me the discounts that are available on the Origins website, which makes the whole process very easy and convenient for me. I don’t use Afterpay; Klarna is my preferred payment option.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Daffy
Site Experience FeedbackSep 6, 2026
It was very easy to order today and I’ve never had a problem in the past, always had satisfaction. It was to do with.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
KB
Site Experience FeedbackSep 6, 2026
Have used for many years in the past, great product
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gerald
Site Experience FeedbackSep 6, 2026
I've been a long time user of this brand but this is my first time using the website to order. It was very simple to use. Everything was very clear.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cookie
Site Experience FeedbackSep 6, 2026
everything was easy to find and easy to check out. I wished you still had the ginger bath soap
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
"V"
Site Experience FeedbackSep 6, 2026
Easy to shop website with clear description of products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Maria
Site Experience FeedbackSep 6, 2026
Good experience no issues.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Ginger-lover
Site Experience FeedbackSep 6, 2026
Good experience- really wish you would bring back eye shadows and lip gloss. Hard to find hypoallergenic products. Love love love the ginger products!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
mics
Site Experience FeedbackSep 6, 2026
it was fast and easy transaction
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Skipper
Site Experience FeedbackSep 6, 2026
The experience has been fine and painless
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 6, 2026
Much better than most sites. I found exactly what I wanted and ordered right away. Thank you.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Vish
Site Experience FeedbackSep 6, 2026
All great - origin’s site
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
KML
Site Experience FeedbackSep 6, 2026
I really like Origins website. The only thing is it wasn't clear how many loyalty redemptions I could use at one time.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
FranceFart
Site Experience FeedbackSep 6, 2026
My favorite Origins moisturizer was discontinued but I'm excited to try a new option. You guys make the best face moisturizers in my opinion.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pat
Site Experience FeedbackSep 6, 2026
I shared it all yesterday on my purchase
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Saemm
Site Experience FeedbackSep 6, 2026
I am very glad to have found my perfect products at ORIGINS many years ago. However, eventhough I have ordered many times and signed up for an account, the system has not recognized my email or name in the past. So I got used to ordering as guest.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Moonowl
Site Experience FeedbackSep 6, 2026
The two products I ordered I cannot find anything anywhere close to those products since the store closed in the state of mage. It is so difficult to get origin products since the store is closed in the malls. I've tried to get equivalent in other brands and it's just not out there.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
CGLOWE-1964
Site Experience FeedbackSep 6, 2026
Love these products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MC
Site Experience FeedbackSep 6, 2026
easy to use, clear, not overwhelming
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 6, 2026
Love ginger scent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
joolie
Site Experience FeedbackSep 6, 2026
You had the wrong address
- Overall Rating: 4
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ajyoga
Site Experience FeedbackSep 6, 2026
Easier than before
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jui
Site Experience FeedbackSep 6, 2026
Great products, I have been using them for a long time.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
NVAusGirl
Site Experience FeedbackSep 6, 2026
Quick and easy to make purchase. Like that discount was already applied.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Vickiejod
Site Experience FeedbackSep 5, 2026
Ordering was easy and so nice to receive 25% off.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rfishe1
Site Experience FeedbackSep 5, 2026
The ease of purchasing and payment options
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shadowme
Site Experience FeedbackSep 5, 2026
It was nice and smooth
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Monica
Site Experience FeedbackSep 5, 2026
Great products! Using origins for 20 years!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10