Origins Reviews - 14,665 Review - 8.9/10
2012
Winner
Circle of
Excellence
9 years
Origins Rating
Overall Satisfaction | 8.9 /10 |
---|---|
Would Shop Here Again | 9.0 /10 |
Likelihood to Recommend | 9.0 /10 |
Product Selection | 9.1 /10 |
Ease of Finding | 9.0 /10 |
Checkout Satisfaction | 9.3 /10 |
Product Met Expectations | 9.2 /10 |
On-Time Delivery | 9.0 /10 |
Satisfaction with Customer Support | 8.2 /10 |
8.9out of 10
Would Shop Here Again:
9.0out of 10
Likelihood To Recommend:
9.0out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 83% | 84% |
Neutral | 13% | 12% |
Negative | 4% | 4% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.0 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.5 out of 10
Shipping Charges
Satisfaction with shipping charges
9.0 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.0 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.2 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.0 out of 10
Returns Process
Satisfaction with the returns process
10.0 out of 10
Recent Reviews for Origins
Showing 1 - 20 of 14,665
Jess
Site Experience Feedback
Dec 17, 2024
Everything was easy to find for my skin type and checkout was easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jess
Post-Delivery Feedback
Jan 08, 2025
It was rather simple. I found what I was looking for easily, ordered it, and it arrived quickly.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Kat
Site Experience Feedback
Dec 17, 2024
Ordering my product was very easy and took a few minutes.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Dec 12, 2024
Fine
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
RJ
Site Experience Feedback
Dec 21, 2024
I had to hit the back button after entering my name and address because the screen went blank and the process froze.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
RJ
Post-Delivery Feedback
Jan 07, 2025
The overnight mask saves my skin during dry winter nights. Please always have this product!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Dancer
Site Experience Feedback
Dec 14, 2024
Was disappointed to discover that, apparently, you no longer carry the Gloomaway line of grapefruit products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Dancer
Post-Delivery Feedback
Jan 06, 2025
Everything was fine, except that you no longer carry the grapefruit products that my girlfriend likes. However, she was pleased with the product that she received.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
crasberry
Site Experience Feedback
Dec 14, 2024
I was trying to buy a different product brand but could not make the discount codes work. I finally gave up and went to Orgins (which I have purchased before but I don't think I've done it online). Everything went smoothly and I placed my order. The other company lost my business.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
crasberry
Post-Delivery Feedback
Jan 06, 2025
I bought most of this order as gifts, so I'm not sure how everyone is enjoying the products, but I give them every year and they seem to be happy with Origins products. I bought the lotion for myself and I love it.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Still don’t have my order
Post-Delivery Feedback
Jan 06, 2025
I still have not received this order. I also ordered a free product with this order and I don’t think it is in the package.
- Overall Rating: 1
- Would Shop Here Again: N/A
- Likelihood To Recommend: 1
- On Time Delivery: 1
- Customer Support: N/A
- Full ratings for this review »
David
Site Experience Feedback
Dec 20, 2024
I ordered on my phone and the Apple Pay app made it difficult to see the shipping options. But it certainly was very quick
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
SB
Site Experience Feedback
Dec 18, 2024
Love the tinted moisturizer!!!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jan 05, 2025
All was fine.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Jackie
Site Experience Feedback
Jan 05, 2025
creo que es un buen sitio, no tuve ningun problema para poner mi orden. El producto esta disponible. Me gusto que no tuve cargos por envio al comprar mas de 50.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
SMT
Site Experience Feedback
Jan 05, 2025
I would have liked to use my points, but I don’t know how… this would be most helpful at checkout.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jan 05, 2025
difficulty determining what I can purchase for points earned
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Lizzie
Site Experience Feedback
Jan 05, 2025
Needed to change shipping address within 10 minutes of purchase. Chat bot unsatisfactory. Still don't know if I made the purchase properly. Very frustrated. Usually I don't have any problem.
- Overall Rating: 4
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Haley
Site Experience Feedback
Jan 05, 2025
Super easy to use!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Senam
Site Experience Feedback
Jan 05, 2025
I had no problems
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Kim
Site Experience Feedback
Jan 05, 2025
The origins website was very user-friendly. The prices on the items were easy to locate. The menu options enabled me to find what I was looking for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Lulubelle
Site Experience Feedback
Jan 05, 2025
I have been an Origins customer since the 1990s and wouldn't use any other skincare product. It has been very good to me and no one would ever believe my actual age. Until there is a medbed I will continue to use Origin products!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Anonymous
Site Experience Feedback
Jan 05, 2025
Challenging to navigate website between products to understand differences.
- Overall Rating: 7
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
- Full ratings for this review »
Lil
Site Experience Feedback
Jan 05, 2025
Ease of finding products/products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »