Origins Customer Reviews
Origins holds a 8.9/10 overall rating and 640 verified post-delivery reviews on Bizrate.
Origins Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2012 Winner Circle of Excellence
9 years
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Learn more about reviewsOverall Satisfaction:
8.9out of 10
Would Shop Here Again:
9out of 10
Likelihood To Recommend:
9out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 76% | 69% |
 Neutral | 13% | 15% |
 Negative | 11% | 16% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.2 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.2 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.1 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.2 out of 10
Returns Process
Satisfaction with the returns process
Not yet rated
Overall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 82% | 81% |
Neutral | 14% | 14% |
Negative | 4% | 5% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.2 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.3 out of 10
Shipping Charges
Satisfaction with shipping charges
9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
Recent Reviews for Origins
Showing 1 - 50 of 11,468
Nicole
Site Experience FeedbackSep 16, 2026
It was such a great deal and such an easy experience. I'm so excited to get my package!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
B31
Site Experience FeedbackSep 16, 2026
Experience was good, I just wish you could stack offers like other beauty companies. Origins only allows one offer per transaction
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Kelly
Site Experience FeedbackSep 16, 2026
website is great - been using it for years.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackSep 16, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Wella
Site Experience FeedbackSep 16, 2026
Easy access to what I needed and great offers
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Flossie
Site Experience FeedbackSep 16, 2026
Origins offered natural products at reasonable prices. They have a reputation of quality products. I sent a gift with confidence coming from Origins.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Mu
Site Experience FeedbackSep 16, 2026
Not happy with Origins - I ordered Dr. Andrew Weil for Origins™ Mega-Mushroom Relief & Resilience Soothing Treatment Lotion on this order # 8579842708 and was told that it was on backorder for 2-weeks. I came back to the website over a month later and found out that it was discontinued. I would have thought I would have received an email stating that. I have bonus points so I reordered the new formula. I will be looking for a new skin-care line. I feel that there is no more loyalty on getting samples.
- Overall Rating: 3
- Would Shop Here Again: 2
- Likelihood To Recommend: 2
Zuzzy
Site Experience FeedbackSep 16, 2026
Origins offered a free set of cleansers but there was not anywhere to request that free offer.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Mimi
Site Experience FeedbackSep 16, 2026
it was relatively straightforward and easy enough to navigate.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
AR
Site Experience FeedbackSep 16, 2026
website is nice and easy to navigate. prices are very expensive but if the products are worth the price i will purchase more in the future.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Natdadlond
Site Experience FeedbackSep 16, 2026
The origins site is easy to navigate with a smooth checkout process.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MC2026
Site Experience FeedbackSep 16, 2026
online experience is fine. no issues.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Deni
Site Experience FeedbackSep 16, 2026
Love Origins products - prices are fair and products are great.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Paiton
Site Experience FeedbackSep 16, 2026
Website is very easy to use and nice layout. Lots of great products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
G
Site Experience FeedbackSep 16, 2026
took me a min to figure out how to add discount for points
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Joy
Site Experience FeedbackSep 16, 2026
Easy to use site
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Frothy Face Wash Forgotten
Site Experience FeedbackSep 15, 2026
Unless I specifically typed into search box Frothy Face Wash 8.5oz the product does not show up through the index/table of contents, etc. I had to leave the site to google the item fit it to populate allowing me to add to the cart.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
alex
Site Experience FeedbackSep 15, 2026
i wish you never closed your Harvard Sq location in Cambridge, MA. i much prefer your in store experience!!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Beau
Site Experience FeedbackSep 15, 2026
love the products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Amanda
Site Experience FeedbackSep 15, 2026
I had no issues and was satisfied
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
CVS
Site Experience FeedbackSep 15, 2026
Great website.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jess
Site Experience FeedbackSep 15, 2026
I choose a reward for 50 points, it was a face cream but once I added it to my cart it showed as face wash instead, I’d love to get the face cream if possible.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 15, 2026
I stopped using Origins due to cost, and am giving it another try. with the free stuff it makes it more affordable.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
NayNay
Site Experience FeedbackSep 15, 2026
I love the products. Website is a little confusing at first, but it is user friendly
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackSep 15, 2026
Simple and easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Colleen
Site Experience FeedbackSep 15, 2026
Very easy to order. How to pick your free gift was difficult to understand
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lisa B
Site Experience FeedbackSep 15, 2026
I thought interaction with website was good. I miss your gloom away products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
LLW
Post-Delivery FeedbackSep 15, 2026
I e been using Origins products for many years. I’ve never had anything but excellent experiences whether in stow or online. Highly recommend it.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: N/A
- Customer Support: N/A
Minnie
Site Experience FeedbackSep 15, 2026
Website is clear, easy to manage.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Werli
Site Experience FeedbackSep 15, 2026
Site is easy to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kdbuggs
Site Experience FeedbackSep 15, 2026
Wish the prices were a bit lower, but been using the product for years. Website is clean easy to use and any promos or offers are always great and clear!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Alice
Site Experience FeedbackSep 15, 2026
Good site
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
EJ
Site Experience FeedbackSep 14, 2026
It was fine, easy to use and navigate
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackSep 14, 2026
If you want to alter your cart using mobile phone, it is kind of wonkie.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Bubs
Site Experience FeedbackSep 14, 2026
it's easy to find what I want, prices are what I expect
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Anna T
Site Experience FeedbackSep 14, 2026
Easy and efficient
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Rain
Site Experience FeedbackSep 14, 2026
Good experience. Easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Reshawn
Site Experience FeedbackSep 14, 2026
Products had great descriptions but checking out with Apple Pay didn’t work intially so I had to pull my card out.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Krispi Kat
Site Experience FeedbackSep 14, 2026
Was 1 dollar away from free shipping :(
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 14, 2026
Satisfied
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Rebel
Site Experience FeedbackSep 14, 2026
I ordered the wrong product and they allowed me to return it for the correct product and I appreciate that.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sandi
Site Experience FeedbackSep 14, 2026
The check out screen kept adding items
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nic
Site Experience FeedbackSep 14, 2026
Easy to navigate and find what I was looking for
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Anag
Site Experience FeedbackSep 14, 2026
Great shopping experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ray
Site Experience FeedbackSep 14, 2026
The Origins website is user friendly & easy. I can’t always find the products I need in department stores or even Sephora, so glad your site is accessible.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MzMeshell
Post-Delivery FeedbackSep 14, 2026
The Origins Ginger perfume hasn't been the same since it was discontinued and then brought back 8 ish years ago. The make up of it had changed, the scent is a bit different and the scent doesn't last like the original Ginger spray did, years back. Once it was discontinued, then brought back, it was never the same. I'm still chasing that original experience. I had. I still buy it because I get a hint of the original scent, but it never lasts. Now the bottle has changed, and I feel like the scent is even weaker. I'm not sure I'll buy another bottle after this.
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Yesone
Site Experience FeedbackSep 14, 2026
Easy website
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Danni
Post-Delivery FeedbackSep 14, 2026
I love this brand . I’ve been using it for years. I’m just sad the got rid of A Perfect World serum
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Dawnetta
Site Experience FeedbackSep 14, 2026
Checking out was a little confusing, but overall was easy enough to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
-A
Site Experience FeedbackSep 14, 2026
The website is clear, easy to use and makes my purchases straightforward when I stock up on products every few months. The only reason things weren't excellent across the board is that I really loved the makeup you guys used to make and am sad you discontinued it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10