Home > Home & Garden > Mikasa

Mikasa Reviews - 7,160 Review - 9.1/10

Dec 4, 2024
Founded in 1948, Mikasa features a broad selection of quality tabletop products, including dinnerware, crystal stemware, barware, flatware and decorative accessories.

Mikasa Rating

Rating
Overall Satisfaction9.1 /10
Would Shop Here Again9.0 /10
Likelihood to Recommend9.1 /10
Product Selection9.2 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.5 /10
Product Met Expectations9.1 /10
On-Time Delivery9.3 /10
Satisfaction with Customer Support8.6 /10
Overall Satisfaction:
 

9.1out of 10


Would Shop Here Again:

 

9.0out of 10


Likelihood To Recommend:

 

9.1out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

85%86%

Neutral

11%10%

Negative

4%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.5 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.1 out of 10

Shipping Charges

Satisfaction with shipping charges

8.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.3 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.3 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.1 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

5.1 out of 10

Recent Reviews for Mikasa

Showing 141 - 160 of 7,160

Aurelio

Site Experience Feedback

Dec 01, 2024

I thought the product and selections were great and also the value was strong.

NJ Customer

Post-Delivery Feedback

Dec 01, 2024

Mikasa is ok not great

shanu

Site Experience Feedback

Nov 30, 2024

it is good. I want to see more dinnerware with smaller bowls that I can use to serve desserts too.

Joe

Site Experience Feedback

Nov 30, 2024

My Experience with Mikasa's website is overall nice!

Vivian

Site Experience Feedback

Nov 30, 2024

Found the brand from seeing the product in Costco. Pleasantly surprised when shopping online to find a Black Friday promotion! This is my first purchase. I am excited to receive my products, as quality and price seems incomparable. Love the classic kitchen items and dinnerware!

JackKnifeCastle

Site Experience Feedback

Nov 30, 2024

Great products. I'm somewhat disappointed at the discontinuing of product lines like Trellis.

Online Shopper

Site Experience Feedback

Nov 30, 2024

No comment

Misspie

Site Experience Feedback

Nov 30, 2024

The photos could have been clearer is my only complaint. It could have been nicer if there had been a few more white pattern selections.

Online Shopper

Site Experience Feedback

Nov 30, 2024

Ease to browse

Online Shopper

Post-Delivery Feedback

Nov 30, 2024

The dinnerware is even more beautiful in person. The quality seems very good. A few pieces arrived imperfect but after contacting customer service the issue got resolved quickly.

I love Mikasa

Site Experience Feedback

Nov 30, 2024

There was beautiful silverware to choose from and more choices than I expected. A couple of items were out of stock. I wish there were an option to submit an email to get a notification when the item was back in stock. There were some excellent deals on clearance items.

Daisy

Site Experience Feedback

Nov 30, 2024

I was happy to see the Karina plates

Simon Says

Site Experience Feedback

Nov 30, 2024

Easy to navigate website.

Merry Mary

Site Experience Feedback

Nov 30, 2024

Great experience

Satisfied shopper

Site Experience Feedback

Nov 30, 2024

We site works great! I had an excellent shopping experience.

KC

Site Experience Feedback

Nov 30, 2024

GOOD

Cassandra

Site Experience Feedback

Nov 30, 2024

I found Mikasa via a Google link while searching for bone china dishware. I was hoping to find a darker set in gray, to match my decor. After leaving the site and searching around, I wasn't able to find a service for 8 set in my price range (<$200), that met my wants and needs. I decided on this Lucerne set due to the price, durability, overall appearance and wonderful reviews. I appreciate that I could filter the stock to find only bone china sets, and look for colors. It was an easy, pleasant search and navigation around the site is simple. I also really appreciate that I can pay via Paypal, so I feel a bit more protected with my purchase.

Online Shopper

Site Experience Feedback

Nov 30, 2024

Site was easy and hrlpful

NDCWPB

Site Experience Feedback

Nov 30, 2024

Several weeks ago I came to this site to order specific dinnerware, and discovered the clearance button on site. I ordered dinnerware similar to what I had initially anticipated purchasing, but for a substantial discount. I returned today as I was shown random items on sale in an advertisement targeted to me. I perused the clearance section and bought four more items. Obviously pleased with savings from suggested list pricing.

Online Shopper

Site Experience Feedback

Nov 30, 2024

Easy