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Mikasa Reviews - 7,160 Review - 9.1/10

Dec 4, 2024
Founded in 1948, Mikasa features a broad selection of quality tabletop products, including dinnerware, crystal stemware, barware, flatware and decorative accessories.

Mikasa Rating

Rating
Overall Satisfaction9.1 /10
Would Shop Here Again9.0 /10
Likelihood to Recommend9.1 /10
Product Selection9.2 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.5 /10
Product Met Expectations9.1 /10
On-Time Delivery9.3 /10
Satisfaction with Customer Support8.6 /10
Overall Satisfaction:
 

9.1out of 10


Would Shop Here Again:

 

9.0out of 10


Likelihood To Recommend:

 

9.1out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

85%86%

Neutral

11%10%

Negative

4%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.5 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.1 out of 10

Shipping Charges

Satisfaction with shipping charges

8.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.3 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.3 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.1 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

5.1 out of 10

Recent Reviews for Mikasa

Showing 161 - 180 of 7,160

Fancy Nancy

Site Experience Feedback

Nov 30, 2024

Easy to use. Found exactly what I wanted. Disappointed that one item was out of stock.

Online Shopper

Site Experience Feedback

Nov 30, 2024

Easy to shop, found a platter that I need to replace.

Okeeffe

Site Experience Feedback

Nov 30, 2024

It was all great

Dishesfan

Site Experience Feedback

Nov 30, 2024

Easy to navigate. Like the included measurements.

Suze

Site Experience Feedback

Nov 30, 2024

Looking for stuff was easy but i can't say anything yet i need to see the products

DeeDee

Site Experience Feedback

Nov 30, 2024

easy to navigate, adding to a collection of plates I have had for a long time, easy to locate replacements

Online Shopper

Post-Delivery Feedback

Nov 30, 2024

I was extremely impressed that one of my dishes which had a chip was being replaced with no questions asked other than the information I provided. The dishes are beautiful.

Jill

Site Experience Feedback

Nov 30, 2024

The prices were higher than I really wanted to spend my original purchase was on sale from Costco, but haven’t found that same deal since. I like the product the plates are like weight and elegant..

Mike

Site Experience Feedback

Nov 30, 2024

Very Pleasant experience

Beverly

Site Experience Feedback

Nov 30, 2024

Excellent website and easy to use.

EM

Site Experience Feedback

Nov 30, 2024

Overall is very good.

Kim

Site Experience Feedback

Nov 30, 2024

I needed some replacement pieces and was very happy to get 35% off plus free shipping. Found exactly what I needed and it was a seamless shopping experience!

MVB

Post-Delivery Feedback

Nov 30, 2024

Received an e-mail saying "Order Received - we'll let you know when the order is shipped". Never received shipping advice. On the day of delivery received an e-mail saying "Your order is on the way" and then literally 2 minutes later "Your order has been delivered".

Happy

Site Experience Feedback

Nov 30, 2024

I was relieved to find the style dishes that I have so I can replace missing/broken items and add items that I would like for entertainment

Jane

Site Experience Feedback

Nov 30, 2024

I needed some serving pieces to go with the China we have

Classact

Site Experience Feedback

Nov 16, 2024

great value and beautiful item

Emory

Site Experience Feedback

Nov 30, 2024

I used to shop at a Mikasa Outlet in Michigan City, Indiana 20 years ago. Happy to see you online!

Deb

Site Experience Feedback

Nov 30, 2024

no issues when placing order

FloridaShopper

Site Experience Feedback

Nov 30, 2024

Easy purchase. Looking forward to to getting my items

Kathy

Site Experience Feedback

Nov 30, 2024

This was an easy purchase. Simple and all the product information given. Check out is easy.