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Levenger Reviews - 7,814 Review - 9.3/10

Nov 28, 2024
Levenger Company is a retail company that provides leather goods, and home and office furnishing solutions.

Levenger Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.3 /10
Likelihood to Recommend9.4 /10
Product Selection9.1 /10
Ease of Finding8.5 /10
Checkout Satisfaction9.1 /10
Product Met Expectations9.6 /10
On-Time Delivery9.4 /10
Satisfaction with Customer Support8.7 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.3out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

81%80%

Neutral

12%13%

Negative

7%7%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.5 out of 10

Design of Site

Satisfaction with the look and design of the site

9.0 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.1 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.1 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.1 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.2 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.1 out of 10

Shipping Charges

Satisfaction with shipping charges

7.9 out of 10

Variety of Shipping Options

Desired shipping options were available

8.9 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.7 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.6 out of 10

Returns Process

Satisfaction with the returns process

5.0 out of 10

Recent Reviews for Levenger

Showing 861 - 880 of 7,814

Online Shopper

Site Experience Feedback

Aug 10, 2024

It’s irritating that since we are already customers we don’t get any additional benefits or discounts. Makes me desirous of finding other sources for my writing and stationary needs.

Ginger

Site Experience Feedback

Aug 10, 2024

I dislike the system. I find it difficult to maneuver. I would rather be able just to call and order over the phone. I distrust anything that is totally available by Internet.

LAJ

Site Experience Feedback

Aug 10, 2024

Pro: the merchandise in general is beautiful Con: I had 3 codes to use for 25% off and not a single one worked. I ended up using points earned from prior purchases. Not happy about that. Not at all.

Gator

Site Experience Feedback

Aug 10, 2024

Bit slow to load

Newt

Site Experience Feedback

Aug 10, 2024

Good. I used a two year old gift cert; expected a hassle.No hassle over age of cert.

Amelia Doc

Site Experience Feedback

Aug 10, 2024

saw the product in mailing -- caused me to go to site. Not easy to find the product on the web

Amy

Site Experience Feedback

Aug 10, 2024

I love the products! I will keep an eye out for fountain pens in the future if/when the price comes down a bit.

Kris

Site Experience Feedback

Aug 10, 2024

Discount codes and calculations for payment were challenging to navigate. Had to start order over.

Ann

Site Experience Feedback

Aug 10, 2024

I would not have made this purchase if the item hadn’t shipped for free. I like the rewards program and that you can use rewards and coupons at the same time; otherwise, it’s the same price as everyone else who isn’t in the program gets with discount coupon. Shipping rates are often prohibitively high.

Ann

Site Experience Feedback

Aug 10, 2024

The fact that the item shipped free made a big difference in deciding to buy. Levengers shipping costs have been exhorbitant at times. Also, that I could use the % off coupon AND my rewards $$. Oh, and I like the rewards program!

David Matt

Site Experience Feedback

Aug 10, 2024

It was very easy to find what I wanted with additional items that will make my case more efficient to use

Little Bear

Site Experience Feedback

Aug 10, 2024

I found items in the catalog that would make wonderful gifts. The code made it possible for me to purchase them. One item in particular I have been wishiing for for years from another seller. By making it with veneer instead of solid mahogany, I can afford it.

Pama64

Site Experience Feedback

Aug 10, 2024

Overall, everything went smoothly, however, there used to be better selections of bags, and writing utensils. I was especially looking for highlighters, there used to be a great selection of pencil highlighters.

kennedy

Site Experience Feedback

Aug 09, 2024

good-excellent ... I've switched from Filofax, but you need to add an item to make my Circa notebook a duplicate: a ruler, with "Today" semi-rigid slip-in tabs ... go see the Filofax site: these are very useful and would add high-margin SKUs to each size of the Circa line ... kennedy@colbrook.com 1.707.942.4889

Celts

Site Experience Feedback

Aug 09, 2024

Website is user-friendly but slow. I would like to see the shipping charges prior to payment. Shipping charges are tooooooooo expensive.

Online Shopper

Site Experience Feedback

Aug 09, 2024

Professional and accurate.

Dixie

Site Experience Feedback

Aug 09, 2024

Customer service has become a fond memory with Levenger and their prices are not comparable. I am locked into the Circa brand and have their pens, so I come back for sales.

Beowawe

Site Experience Feedback

Aug 09, 2024

easy. smooth. effortless

Ginger

Site Experience Feedback

Aug 09, 2024

I use my Levenger religiously for my day to day. I'm beginning to use it to carve out special projects which is what prompted by purchase today.

JCDCGirl

Site Experience Feedback

Aug 09, 2024

Easy navigation but limited products in Compact Size relative to what was available pre-COVID.