Joy Jewelers Reviews - 894 Reviews - 9.3/10
Joy Jewelers Rating
Overall Satisfaction | 9.3 /10 |
---|---|
Would Shop Here Again | 9.1 /10 |
Likelihood to Recommend | 9.2 /10 |
Product Selection | 9.2 /10 |
Ease of Finding | 9.3 /10 |
Checkout Satisfaction | 9.5 /10 |
Product Met Expectations | 9.0 /10 |
On-Time Delivery | 9.4 /10 |
Satisfaction with Customer Support | 9.2 /10 |
9.3out of 10
Would Shop Here Again:
9.1out of 10
Likelihood To Recommend:
9.2out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 85% | 87% |
Neutral | 12% | 10% |
Negative | 3% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.2 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.9 out of 10
Shipping Charges
Satisfaction with shipping charges
9.0 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.1 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.0 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.5 out of 10
Returns Process
Satisfaction with the returns process
10.0 out of 10
Recent Reviews for Joy Jewelers
Showing 81 - 100 of 894
Online Shopper
Site Experience Feedback
Nov 14, 2024
Good interaction. Bought my son a ring from rhis sight
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Emily M.
Site Experience Feedback
Nov 14, 2024
Website is clean, easy to navigate, though would enjoy the ability to filter the search results even further, more granular.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
MissKitty
Site Experience Feedback
Oct 29, 2024
I have been looking at this piece for a while and decided to take the plunge today. I will sa y that I am not a fan of the search engine. I was looking for a “our Lady of Perpetual help” medallion. I had seen it on your website before. But this time it didn’t come up and I ended up scouring the web for it elsewhere. No luck. I kept going back to joy and realized the error. It would only come up if I left out the “our”. Thank goodness I figured it out. I have been unable to find this medal elsewhere. It had to be just so. It’s the closest I could find to the lost medallion my Sicilian mama gave to me as a child. I am so looking forward to receiving this pendant. The process was simple. I sent one question to you and it was answered.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
MissKitty
Post-Delivery Feedback
Nov 14, 2024
I was seeking a gold medal with Our Lady of Perpetual Help on it. I wanted it to be about the size of a quarter. It was to replace the one my mother had given me as a child. My mother is from Italy and this pendant came from there. I had lost it several years ago. I have looked high and low and was unsuccessful in finding one that resembled the one I had lost. My husband happened to find Joy's website and the pendant. It was pefect! I couldn't believe it. I had a couple questions about it and the response from Joy Jewelers was quick. I finally made the purchase and the delivery came quickly as well. I love it even more than I thought I would. I am so happy!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Tanker 8992
Site Experience Feedback
Nov 13, 2024
Love the web site easy to use
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Janie
Site Experience Feedback
Nov 13, 2024
WENT GREAT HAD A PROBLEM WITH ONE THING CALLED THEM AND THEY EXPLAINED TO ME HOW TO DO WHAT i NEEDED TO DO. VERY NICE GENTELMAN HELPED ME
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
JUNEBUG
Site Experience Feedback
Nov 13, 2024
Good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Anubias
Site Experience Feedback
Nov 12, 2024
easy to use and navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
No thank you
Site Experience Feedback
Nov 12, 2024
Pleasant experience if items arrive on time Friday :)
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Shopper
Site Experience Feedback
Nov 12, 2024
This site was the easiest to use of the ones I'd found
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Andrea
Site Experience Feedback
Nov 12, 2024
All good just would like to preview the sample.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Lady Blue
Site Experience Feedback
Nov 12, 2024
Ordering online was easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Elaine
Site Experience Feedback
Nov 12, 2024
i had a very good experience with this company. I had a couple of questions and called the phone number provided. I spoke with Justin. He was very helpful and answered all of my questions.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Kim
Site Experience Feedback
Nov 12, 2024
the website ordering/designing was easy and I had to call the company with a few questions and he got back to me quickly and answered all my concerns
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 12, 2024
liked how easy order
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- Full ratings for this review »
Ray
Site Experience Feedback
Oct 25, 2024
Good experience. You could have provided more visual views of the merchandise.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Ray
Post-Delivery Feedback
Nov 12, 2024
The product looked nothing like the pictures. Small, thin. Very disappointed with the ring. The price fast exceeded the value.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 5
- On Time Delivery: 9
- Customer Support: 9
- Full ratings for this review »
Curious Jack
Site Experience Feedback
Nov 11, 2024
Curious Jack
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Curious Jack
Site Experience Feedback
Nov 11, 2024
Very good experience thank you very much
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Denise
Site Experience Feedback
Nov 11, 2024
Able to process order quickly without problems. Able to create a replacement item for the ring that was stolen from my husband.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Julie De
Site Experience Feedback
Nov 11, 2024
I love the scripture and message and using it for a bible study lesson. Was easy to find what I wanted on web site.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jerry b
Site Experience Feedback
Nov 11, 2024
You are one of the only one online jewelers that offer Masonic rings.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »