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Joy Jewelers Reviews - 894 Reviews - 9.3/10

Dec 3, 2024
Joy Jewelers is an online jewelry store that provides more than 75,000 gorgeous styles of high quality jewelry at a revolutionary price.

Joy Jewelers Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.1 /10
Likelihood to Recommend9.2 /10
Product Selection9.2 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.5 /10
Product Met Expectations9.0 /10
On-Time Delivery9.4 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.1out of 10


Likelihood To Recommend:

 

9.2out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

85%87%

Neutral

12%10%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.5 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.2 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.9 out of 10

Shipping Charges

Satisfaction with shipping charges

9.0 out of 10

Variety of Shipping Options

Desired shipping options were available

9.2 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.1 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.0 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.5 out of 10

Returns Process

Satisfaction with the returns process

10.0 out of 10

Recent Reviews for Joy Jewelers

Showing 81 - 100 of 894

Online Shopper

Site Experience Feedback

Nov 14, 2024

Good interaction. Bought my son a ring from rhis sight

Emily M.

Site Experience Feedback

Nov 14, 2024

Website is clean, easy to navigate, though would enjoy the ability to filter the search results even further, more granular.

MissKitty

Site Experience Feedback

Oct 29, 2024

I have been looking at this piece for a while and decided to take the plunge today. I will sa y that I am not a fan of the search engine. I was looking for a “our Lady of Perpetual help” medallion. I had seen it on your website before. But this time it didn’t come up and I ended up scouring the web for it elsewhere. No luck. I kept going back to joy and realized the error. It would only come up if I left out the “our”. Thank goodness I figured it out. I have been unable to find this medal elsewhere. It had to be just so. It’s the closest I could find to the lost medallion my Sicilian mama gave to me as a child. I am so looking forward to receiving this pendant. The process was simple. I sent one question to you and it was answered.


Post-Delivery Feedback

Nov 14, 2024

I was seeking a gold medal with Our Lady of Perpetual Help on it. I wanted it to be about the size of a quarter. It was to replace the one my mother had given me as a child. My mother is from Italy and this pendant came from there. I had lost it several years ago. I have looked high and low and was unsuccessful in finding one that resembled the one I had lost. My husband happened to find Joy's website and the pendant. It was pefect! I couldn't believe it. I had a couple questions about it and the response from Joy Jewelers was quick. I finally made the purchase and the delivery came quickly as well. I love it even more than I thought I would. I am so happy!

Tanker 8992

Site Experience Feedback

Nov 13, 2024

Love the web site easy to use

Janie

Site Experience Feedback

Nov 13, 2024

WENT GREAT HAD A PROBLEM WITH ONE THING CALLED THEM AND THEY EXPLAINED TO ME HOW TO DO WHAT i NEEDED TO DO. VERY NICE GENTELMAN HELPED ME

JUNEBUG

Site Experience Feedback

Nov 13, 2024

Good

Anubias

Site Experience Feedback

Nov 12, 2024

easy to use and navigate

No thank you

Site Experience Feedback

Nov 12, 2024

Pleasant experience if items arrive on time Friday :)

Shopper

Site Experience Feedback

Nov 12, 2024

This site was the easiest to use of the ones I'd found

Andrea

Site Experience Feedback

Nov 12, 2024

All good just would like to preview the sample.

Lady Blue

Site Experience Feedback

Nov 12, 2024

Ordering online was easy.

Elaine

Site Experience Feedback

Nov 12, 2024

i had a very good experience with this company. I had a couple of questions and called the phone number provided. I spoke with Justin. He was very helpful and answered all of my questions.

Kim

Site Experience Feedback

Nov 12, 2024

the website ordering/designing was easy and I had to call the company with a few questions and he got back to me quickly and answered all my concerns

Online Shopper

Site Experience Feedback

Nov 12, 2024

liked how easy order

Ray

Site Experience Feedback

Oct 25, 2024

Good experience. You could have provided more visual views of the merchandise.


Post-Delivery Feedback

Nov 12, 2024

The product looked nothing like the pictures. Small, thin. Very disappointed with the ring. The price fast exceeded the value.

Curious Jack

Site Experience Feedback

Nov 11, 2024

Curious Jack

Curious Jack

Site Experience Feedback

Nov 11, 2024

Very good experience thank you very much

Denise

Site Experience Feedback

Nov 11, 2024

Able to process order quickly without problems. Able to create a replacement item for the ring that was stolen from my husband.

Julie De

Site Experience Feedback

Nov 11, 2024

I love the scripture and message and using it for a bible study lesson. Was easy to find what I wanted on web site.

Jerry b

Site Experience Feedback

Nov 11, 2024

You are one of the only one online jewelers that offer Masonic rings.