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Joy Jewelers Reviews - 894 Reviews - 9.3/10

Dec 3, 2024
Joy Jewelers is an online jewelry store that provides more than 75,000 gorgeous styles of high quality jewelry at a revolutionary price.

Joy Jewelers Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.1 /10
Likelihood to Recommend9.2 /10
Product Selection9.2 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.5 /10
Product Met Expectations9.0 /10
On-Time Delivery9.4 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.1out of 10


Likelihood To Recommend:

 

9.2out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

85%87%

Neutral

12%10%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.5 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.2 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.9 out of 10

Shipping Charges

Satisfaction with shipping charges

9.0 out of 10

Variety of Shipping Options

Desired shipping options were available

9.2 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.1 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.0 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.5 out of 10

Returns Process

Satisfaction with the returns process

10.0 out of 10

Recent Reviews for Joy Jewelers

Showing 61 - 80 of 894

Pluggie

Site Experience Feedback

Nov 19, 2024

I prefer to have a “No Signature” option because of work schedule.

Franc

Site Experience Feedback

Oct 09, 2024

it was great, I'm a returning customer


Post-Delivery Feedback

Nov 18, 2024

I bought an ankle bracelet and I love it

Online Shopper

Site Experience Feedback

Nov 18, 2024

Good

TJ

Site Experience Feedback

Nov 18, 2024

I found this site from my link looking for cheaper medal miraculous.

Online Shopper

Site Experience Feedback

Nov 18, 2024

Everything was fine and the website was easy to navigate

Ronnie

Site Experience Feedback

Nov 09, 2024

So far so good with the aarp credit card.

Fast

Site Experience Feedback

Nov 18, 2024

Grateful to get an emergency gift in 2 days. I don’t know how to rate the product yet because I haven’t received it. But customer service and shipping is great.

OPmommy

Site Experience Feedback

Nov 18, 2024

I was looking for the perfect Christmas gift and I landed on the webpage Joy Jewelers to find exactly what I searched for and the exact ring size we needed 5.5. I am thrilled to have found this beautiful 14k gold heart shaped garnet for my 14 year old daughter.

Nitia

Site Experience Feedback

Nov 18, 2024

I'm very pleased with my purchase today. It was the exact size that I was looking for. Great experience.

Ale

Site Experience Feedback

Nov 18, 2024

Easy transaction. Good price

JJ

Site Experience Feedback

Nov 17, 2024

Fairly simple and straightforward, UX is great; the UI aspect may still be improved.

Firsttimer

Site Experience Feedback

Nov 08, 2024

So far so good.


Post-Delivery Feedback

Nov 17, 2024

I love the earrings I purchased and have worn them every day since I received them.

Nisha

Site Experience Feedback

Nov 17, 2024

Great

Shannon

Site Experience Feedback

Nov 16, 2024

Love Joy's Jewelers. First purchase was for my sons high school rings, these 2 high school rings are for my nieces.

JJ

Site Experience Feedback

Nov 16, 2024

Concerned with online purchase with first time busincess but comfort level improved with web site offering direct phone number (very rare). Actually called with question and talked with Jason who was helpful.

JLP

Site Experience Feedback

Nov 15, 2024

Good

Annie

Site Experience Feedback

Nov 15, 2024

Very easy to use. Check out was simple.

curt

Site Experience Feedback

Nov 15, 2024

It was easy to navigate the site. I was a little skeptical about the company. So I did a separate search to determine if they were legit. It would be nice to have a link on your site to the Better Business Bureau or customer reviews

Tito

Site Experience Feedback

Nov 14, 2024

Great customer service Justin/Paul are tops

Beana

Site Experience Feedback

Nov 14, 2024

Easy to use