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Joy Jewelers Reviews - 894 Reviews - 9.3/10

Dec 3, 2024
Joy Jewelers is an online jewelry store that provides more than 75,000 gorgeous styles of high quality jewelry at a revolutionary price.

Joy Jewelers Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.1 /10
Likelihood to Recommend9.2 /10
Product Selection9.2 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.5 /10
Product Met Expectations9.0 /10
On-Time Delivery9.4 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.1out of 10


Likelihood To Recommend:

 

9.2out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

85%87%

Neutral

12%10%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.5 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.2 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.9 out of 10

Shipping Charges

Satisfaction with shipping charges

9.0 out of 10

Variety of Shipping Options

Desired shipping options were available

9.2 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.1 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.0 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.5 out of 10

Returns Process

Satisfaction with the returns process

10.0 out of 10

Recent Reviews for Joy Jewelers

Showing 21 - 40 of 894

Wm

Site Experience Feedback

Nov 29, 2024

Good

Mama

Site Experience Feedback

Nov 28, 2024

Was a wonderful experience overall.

Online Shopper

Site Experience Feedback

Nov 28, 2024

It was great

Frankie

Site Experience Feedback

Nov 28, 2024

Easy transaction.

TRC

Site Experience Feedback

Nov 28, 2024

First time purchase, quality and craftsmanship results remain to be seen upon receipt of my order.

Rosie

Site Experience Feedback

Oct 19, 2024

Easy and self explanatory to place order on line. Don't like that you don't see how the ring you put together will look like. I was almost not going to order from you because of that, but decided to take a chance. I hope Joy Jewelers don't disappoint me on my daughters graduation ring.


Post-Delivery Feedback

Nov 27, 2024

I was looking for a graduation ring and found that the ring i order @ Joy Jewelry was the same as the competition, but with out the big$. My daughter loved the ring, at first she was a bit worry because you are not able to see what the ring you design looked like, but she was glad she ordered it from Joy's!

Xtina72

Site Experience Feedback

Nov 19, 2024

I could not find a Georgia Bulldog pendant for my 8 year old grandson's chain. I googled & Joys Jewelers came up. I am very pleased with how easy the website is to browse, the cost of the pendant and that I could pay through Pay Pal. I will definitely recommend and will use this jeweler again, thanks

Online Shopper

Site Experience Feedback

Nov 27, 2024

Great and excited about the item

Felicia

Site Experience Feedback

Aug 22, 2024

Nice website. Lots to choose from.

Evelyn

Site Experience Feedback

Nov 12, 2024

I found these 14k gold christmas earrings through a google search. I had never heard of the website before


Post-Delivery Feedback

Nov 27, 2024

my gold Christmas tree earrings are gorgeous. they just sparkle when you move around

Online Shopper

Site Experience Feedback

Nov 26, 2024

Liked that I could personalize my ring.

Chief

Site Experience Feedback

Oct 15, 2024

I was very impressed with the product


Post-Delivery Feedback

Nov 26, 2024

I ordered a Navy ring with my design and I loved it

rap man

Site Experience Feedback

Nov 20, 2024

Outstanding customer service, easily able to contact by phone. My second transaction, but my first was outstanding. I have just ordered a Christmas gift and will see how that goes. So far, A+ and hope that continues.


Post-Delivery Feedback

Nov 26, 2024

Best customer service ever.

Jackie

Site Experience Feedback

Nov 26, 2024

Good experience

Ola Woods

Site Experience Feedback

Oct 02, 2024

I lost my class ring years ago. I wanted to replace it.


Post-Delivery Feedback

Nov 26, 2024

I received my class ring and it is a perfect fit. I didn’t know it was as expensive as it is but I’m keeping it because I like it. I lost my original class ring. I wish I could have had my school name added. But that was not an option. I’m really going to try to keep up with this ring. I don’t wear a lot of jewelry and I tend to take it off when it becomes uncomfortable. I’m 68 and my hands swell. I like the quality of the ring and the look. Justen is the same company that did our class ring back in 1975. I lost my ring after just a few months, or it was stolen I don’t know. That’s why I treasure my new beautiful ring.

TIGER

Site Experience Feedback

Nov 25, 2024

NOT VERY GOOD!

Debpal

Site Experience Feedback

Nov 25, 2024

The website was easy to navigate, and the customer support representative that I spoke to regarding a question was very helpful.

Carlos

Site Experience Feedback

Nov 25, 2024

I was very satisfied with the ordering experience easy to navigate and complete

Crissy

Site Experience Feedback

Nov 25, 2024

Found what I was looking for easily.

Eloy

Site Experience Feedback

Nov 25, 2024

Great quality and options