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Joy Jewelers Reviews - 903 Reviews - 9.3/10

Dec 4, 2024
Joy Jewelers is an online jewelry store that provides more than 75,000 gorgeous styles of high quality jewelry at a revolutionary price.

Joy Jewelers Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.1 /10
Likelihood to Recommend9.2 /10
Product Selection9.2 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.0 /10
On-Time Delivery9.4 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.1out of 10


Likelihood To Recommend:

 

9.2out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

85%87%

Neutral

12%10%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.2 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.9 out of 10

Shipping Charges

Satisfaction with shipping charges

9.0 out of 10

Variety of Shipping Options

Desired shipping options were available

9.2 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.1 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.0 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.5 out of 10

Returns Process

Satisfaction with the returns process

10.0 out of 10

Recent Reviews for Joy Jewelers

Showing 181 - 200 of 903

Grace

Site Experience Feedback

Oct 19, 2024

I love the jewelry

Nissa

Site Experience Feedback

Oct 19, 2024

Love the look

Online Shopper

Site Experience Feedback

Oct 19, 2024

Good experience

N/A

Site Experience Feedback

Oct 19, 2024

N/S

Bo

Site Experience Feedback

Oct 19, 2024

Descriptive, easy & quick

Mike

Site Experience Feedback

Oct 18, 2024

So far so good

Lj

Site Experience Feedback

Oct 17, 2024

I have been searching for a double dome ring for YEARS! I was elated to finally find the design here. I'm anxiously waiting it's arrival.

Ottis

Site Experience Feedback

Oct 17, 2024

Very good experience. The site is easy to navigate. Highly recommend.

Caboobee

Site Experience Feedback

Oct 17, 2024

First time purchase. loved the design.

Rob

Site Experience Feedback

Oct 17, 2024

Good experience

C

Site Experience Feedback

Oct 16, 2024

Good

L.L.

Site Experience Feedback

Oct 16, 2024

Great!

Pkollek

Site Experience Feedback

Oct 15, 2024

Website intuitive No account and log in option, but I guess email becomes the account

Semper Fi

Site Experience Feedback

Oct 15, 2024

Best affordable Marine Corps ring yet.

Backerman

Site Experience Feedback

Oct 14, 2024

Chat was fast and responsive. I didn’t like that there’s a $20 fee for backdates, that’s just nickel and diming me. Otherwise, it was easy

Online Shopper

Site Experience Feedback

Oct 14, 2024

It was easy to use, but I would have liked to see the finished product before shipping.

susyQ

Site Experience Feedback

Oct 02, 2024

look forward to receiving my order


Post-Delivery Feedback

Oct 14, 2024

The charms are lovely.

NA

Site Experience Feedback

Oct 02, 2024

This survey is long and silly as cannot be true as only had this brief online experience. Could not cancel this survey once I agreed.

Pleased

Site Experience Feedback

Oct 13, 2024

Very nice and smooth. Ease in and with selection.

King Diesel

Site Experience Feedback

Oct 11, 2024

Color of picture of jewelry isn't clear. I don't believe it served justice of quality.