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Joy Jewelers Reviews - 903 Reviews - 9.3/10

Dec 4, 2024
Joy Jewelers is an online jewelry store that provides more than 75,000 gorgeous styles of high quality jewelry at a revolutionary price.

Joy Jewelers Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.1 /10
Likelihood to Recommend9.2 /10
Product Selection9.2 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.0 /10
On-Time Delivery9.4 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.1out of 10


Likelihood To Recommend:

 

9.2out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

85%87%

Neutral

12%10%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.2 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.9 out of 10

Shipping Charges

Satisfaction with shipping charges

9.0 out of 10

Variety of Shipping Options

Desired shipping options were available

9.2 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.1 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.0 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.5 out of 10

Returns Process

Satisfaction with the returns process

10.0 out of 10

Recent Reviews for Joy Jewelers

Showing 201 - 220 of 903

Jane

Site Experience Feedback

Oct 11, 2024

Good experience so far

Ri

Site Experience Feedback

Oct 10, 2024

Pleasant purchasing experience

Janine

Site Experience Feedback

Oct 10, 2024

Quinn was helpful . I was disappointed he said that the item I wanted was mispriced $100.00 lower than real price😢

Online Shopper

Site Experience Feedback

Oct 09, 2024

Lna

waiting

Site Experience Feedback

Oct 09, 2024

My experience will depend on how pleased I am with your product..ordering was very easy.

chickie

Site Experience Feedback

Oct 08, 2024

na

Tazz

Site Experience Feedback

Sep 13, 2024

Pretty well, straight forward


Post-Delivery Feedback

Oct 07, 2024

The complete process exceeded my expectations from beginning to end. I was and still overwhelmed with the process, product and quality. The attention to detail is just amazing as well as the customer service. At 67, it’s hard to impress or make a very good impression with customer satisfaction…. But the attention to detail along with customer interaction!!! Blew me and my brothers away…. Thank you.

Online Shopper

Site Experience Feedback

Oct 07, 2024

Great!

Online Shopper

Site Experience Feedback

Oct 07, 2024

Na

Online Shopper

Site Experience Feedback

Sep 30, 2024

I have ordered two items from Joy Jewelers and I have been very happy with the first item and I am expecting to be very happy with the second but I have not received it yet.

Online Shopper

Site Experience Feedback

Oct 05, 2024

Easy to use, good visual of item buying, and quick check out.

Buzzy

Site Experience Feedback

Oct 05, 2024

Good

GANDENANA

Site Experience Feedback

Oct 05, 2024

Found what i was looking for. Browsing the internet for gifts for my daughter and daughter-in-law. Purchase was simple. Withholding final judgement until i receive the items.

marydel

Site Experience Feedback

Sep 27, 2024

I found what I was looking for. The only thing I would have preferred is more than one view of the ring.


Post-Delivery Feedback

Oct 05, 2024

I had been told that the item I wanted was not available in Sterling silver. Then I found it online at Joy jewelers. They ordered it. It came very quickly, the quality is very good, The price was excellent, the fit was very good and I’m very happy with it.

Heart adorned crucifix

Site Experience Feedback

Oct 04, 2024

The price was incomparable to others ofblesservqualirty on other websites. Bakthough a quarter inch less in height in width, this was solid gold, with white gold and heavier grams in Wright for near or less cost foe a higher quality. Eith a savings og 220.00 the choice was clear. Plus the cross was adorned with 4 solid gold hearts which I only seen on one other. The add I tipnal shipping charge information waste much information for me to continue reading but I've had a long day and would wait for any delay in delivery for this prize of a purchase.

willyswoods

Site Experience Feedback

Sep 22, 2024

Very easy to use. Hopefully returns will be easy if product is defective

Online Shopper

Post-Delivery Feedback

Oct 03, 2024

All went well from start to finish.

Statan

Site Experience Feedback

Sep 21, 2024

pleased, my second purchase


Post-Delivery Feedback

Oct 02, 2024

happy with purchase

Sai

Site Experience Feedback

Sep 23, 2024

Good


Post-Delivery Feedback

Oct 02, 2024

The ring is very beautiful and it's exactly what it said it would be and it even arrived early so I'm very satisfied and will be ordering again..Thank you so much.

Online Shopper

Site Experience Feedback

Sep 15, 2024

Good, still waiting for My first purchase to arrive.