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Joy Jewelers Reviews - 894 Reviews - 9.3/10

Dec 3, 2024
Joy Jewelers is an online jewelry store that provides more than 75,000 gorgeous styles of high quality jewelry at a revolutionary price.

Joy Jewelers Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.1 /10
Likelihood to Recommend9.2 /10
Product Selection9.2 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.5 /10
Product Met Expectations9.0 /10
On-Time Delivery9.4 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.1out of 10


Likelihood To Recommend:

 

9.2out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

85%87%

Neutral

12%10%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.5 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.2 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.9 out of 10

Shipping Charges

Satisfaction with shipping charges

9.0 out of 10

Variety of Shipping Options

Desired shipping options were available

9.2 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.1 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.0 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.5 out of 10

Returns Process

Satisfaction with the returns process

10.0 out of 10

Recent Reviews for Joy Jewelers

Showing 1 - 20 of 894

Online Shopper

Site Experience Feedback

Dec 01, 2024

Christmas gift for my spouse. Really nice selection of jewelry.

Polo68

Site Experience Feedback

Dec 01, 2024

My experience was great, fast and easy

Grandpa

Site Experience Feedback

Dec 01, 2024

The chat line really helped me with some of my decisions like whether to buy silver or not. She also explained the antiquing process and which symbols were where.

Cass

Site Experience Feedback

Dec 01, 2024

Good, easy, had what I wanted

Burgy

Site Experience Feedback

Dec 01, 2024

Very satisfied with my online chat. Response was quicker than expected.

AB

Site Experience Feedback

Dec 01, 2024

Found exactly what I was looking for!

pascoe

Site Experience Feedback

Nov 30, 2024

fine

Online Shopper

Site Experience Feedback

Nov 30, 2024

Good

BILL

Site Experience Feedback

Nov 30, 2024

GOOD SITE,CLEAR AND EASY TO FIND DESIRED PRODUCT

Online Shopper

Site Experience Feedback

Nov 30, 2024

Everything was good.

Em

Site Experience Feedback

Nov 30, 2024

N/A

Em

Site Experience Feedback

Nov 30, 2024

It would be good to have suggestions of similar products.

Pumpkin

Site Experience Feedback

Nov 22, 2024

Pleased with the ease of ordering my earrings.

Rosey

Site Experience Feedback

Nov 29, 2024

hi quality

Brenda

Site Experience Feedback

Nov 29, 2024

Beautiful jewelry and quick and easy shopping

EM

Site Experience Feedback

Nov 29, 2024

Overall satisfactory. I found what I was looking for and it matches my style

Ramby

Site Experience Feedback

Nov 29, 2024

pretty good! You need to show a more accurate picture of the ring for the purchasers benefit!!

Keri

Site Experience Feedback

Nov 29, 2024

Ordering experience was so easy

ML

Site Experience Feedback

Nov 29, 2024

Good experience overall - found a product I couldn't find elsewhere.

Let go, let God

Site Experience Feedback

Nov 29, 2024

I found exactly what I was looking for.