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Heart Rate Monitors USA Reviews - 208 Reviews - 8.7/10

Dec 3, 2024
Heart Rate Monitors is a online retailer that helps people in getting fit and improving their physical performance and lifestyle with heart rate monitors, pedometers, Camelbak water bottles, blood pressure machines, and more fitness products.
Circle of Excellence - Heart Rate Monitors USA

2018
Winner

Circle of
Excellence

3 years

Heart Rate Monitors USA Rating

Rating
Overall Satisfaction8.7 /10
Would Shop Here Again9.0 /10
Likelihood to Recommend8.9 /10
Product Selection8.9 /10
Ease of Finding8.9 /10
Checkout Satisfaction9.2 /10
Product Met Expectations9.0 /10
On-Time Delivery9.4 /10
Satisfaction with Customer Support8.9 /10
Overall Satisfaction:
 

8.7out of 10


Would Shop Here Again:

 

9.0out of 10


Likelihood To Recommend:

 

8.9out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

82%68%

Neutral

11%15%

Negative

7%17%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.9 out of 10

Design of Site

Satisfaction with the look and design of the site

8.9 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.2 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

8.9 out of 10

Clarity of Product Information

How clear and understandable was the product information

8.8 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.0 out of 10

Shipping Charges

Satisfaction with shipping charges

8.3 out of 10

Variety of Shipping Options

Desired shipping options were available

8.5 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.0 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.9 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.6 out of 10

Returns Process

Satisfaction with the returns process

Not yet rated

Recent Reviews for Heart Rate Monitors USA

Showing 101 - 120 of 208

Nathan

Site Experience Feedback

Jun 11, 2024

Good interaction. Called in yesterday and spoke with Amy i think. She was very helpful. I have been purchasing from you all for over 20 years. i always try to support you

Yankee

Site Experience Feedback

Jun 10, 2024

Signed up for news letters stateing a 10% discount. Discount was not app;ied to total cost.

DFP Allen Park

Site Experience Feedback

Jun 09, 2024

Good experience, found what I wanted .. have bought it before

NH Cycling

Site Experience Feedback

Jun 09, 2024

Customer Service is second to none. I highly recommend using them for your technology and supplement needs.

Bob

Site Experience Feedback

May 31, 2024

Easy to use


Post-Delivery Feedback

Jun 09, 2024

It is easy to use and the information is nicely displayed.

Online Shopper

Site Experience Feedback

Jun 07, 2024

Great website and reasonable prices. Will definately shop here again!

cheekybozz

Site Experience Feedback

Jun 07, 2024

i wish the heating pads were not so expensive. I hope they are great quality to merit 75-80.00 for a heating pad. They should explain the difference between models that appeared so similar I had to research what the difference was.

Online Shopper

Site Experience Feedback

Jun 04, 2024

Very satisfying

TacomaBiker

Site Experience Feedback

May 26, 2024

It would have been nice to use the 10% off coupon you sent me for signing up...


Post-Delivery Feedback

Jun 01, 2024

The product purchase experience was fine. My only complaint is that the 10% discount for 1st time purchases was not available for this product, which to me is disappointing.

Curtis

Post-Delivery Feedback

May 23, 2024

Great service and quality product

Tuddy

Site Experience Feedback

May 22, 2024

One card was declined and I know I have at least 1K more to purchase. Confusing.

Randy

Site Experience Feedback

May 13, 2024

I didn't receive my 10%off first order. Pretty sad ! I will not shop here again if this is how I'm treated !


Post-Delivery Feedback

May 21, 2024

You state that the item I purchased is made in the USA. Yet the UPC clearly says CHINA. Up yours !

Gio

Site Experience Feedback

May 05, 2024

Was disappointed that Polar H10 replacement strap, which was on sale at an attractive price, was only available in XS/S


Post-Delivery Feedback

May 19, 2024

I've purchased from HeartRate Monitors in the past and have always appreciated your customer service. In this instance, it wasn't clear if my existing heart rate monitor was malfunctioning or just the strap. Your customer service rep suggested trying a new strap first, which made sense. When it turned out that the strap was not the problem, I was easily able to return it for a refund. The only less than positive feedback I would offer is that HRM's selling prices for new monitors and related equipment if the same as the manufacturer's full retail price. I routinely found the same pieces of equipment on other online retailer's websites for 20-30% less. Now I appreciate HRM's customer service, and there is a price for that, but how about a 10-15% discount? Who pays full retail these days?

Elle

Site Experience Feedback

May 17, 2024

Website was easy to navigate and found the product I needed quickly. I appreciated the sign up discount code also. I haven't received the product yet, so this is a review for the purchase process only.

DC

Site Experience Feedback

May 07, 2024

It was easy to purchase just what I needed.


Post-Delivery Feedback

May 15, 2024

I was looking for a replacement heart monitor after misplacing mine. I only needed the monitor and most places were only selling the monitor combined with the strap. I just needed the monitor and Heart Rate Monitors USA was able to provide the monitor by itself. I would recommend them.

Online Shopper

Site Experience Feedback

May 15, 2024

Fantastic website

Tandemman

Site Experience Feedback

May 14, 2024

I have NO complaints. The prices are good, the information is good, comparisons are good, the variety is good. A great web store.

Researcher

Site Experience Feedback

May 14, 2024

I am buying the singular pedometer to test it out, we are in Clinical Research and need pedometers in bulk for a clinical trial we are initiating and think this would be a good option, but only if it has all the specs that are protocol specified.

Online Shopper

Site Experience Feedback

May 13, 2024

Easy to use site.

puzzled

Site Experience Feedback

May 06, 2024

I thought I signed up for a 10% discount...which apparently I did not receive. No receipt sent to me. No delivery details provided. Highly unsatisfactory.


Post-Delivery Feedback

May 13, 2024

I haven’t used it yet. I think I set it up correctly. I was misled into thinking I was getting a 10% discount on this purchase, but it seems to be on the NEXT one.