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Heart Rate Monitors USA Reviews - 208 Reviews - 8.5/10

Dec 3, 2024
Heart Rate Monitors is a online retailer that helps people in getting fit and improving their physical performance and lifestyle with heart rate monitors, pedometers, Camelbak water bottles, blood pressure machines, and more fitness products.
Circle of Excellence - Heart Rate Monitors USA

2018
Winner

Circle of
Excellence

3 years

Heart Rate Monitors USA Rating

Rating
Overall Satisfaction8.5 /10
Would Shop Here Again8.8 /10
Likelihood to Recommend8.7 /10
Product Selection8.9 /10
Ease of Finding8.9 /10
Checkout Satisfaction9.2 /10
Product Met Expectations9.0 /10
On-Time Delivery9.4 /10
Satisfaction with Customer Support8.7 /10
Overall Satisfaction:
 

8.5out of 10


Would Shop Here Again:

 

8.8out of 10


Likelihood To Recommend:

 

8.7out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

83%73%

Neutral

10%13%

Negative

7%15%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.9 out of 10

Design of Site

Satisfaction with the look and design of the site

8.9 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.2 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

8.9 out of 10

Clarity of Product Information

How clear and understandable was the product information

8.8 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.0 out of 10

Shipping Charges

Satisfaction with shipping charges

8.3 out of 10

Variety of Shipping Options

Desired shipping options were available

8.7 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.0 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.7 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.5 out of 10

Returns Process

Satisfaction with the returns process

5.0 out of 10

Recent Reviews for Heart Rate Monitors USA

Showing 1 - 20 of 208

Smoyer7

Site Experience Feedback

Dec 01, 2024

Awesome company with even better customer service.

Online Shopper

Site Experience Feedback

Dec 01, 2024

I was unable to find the discount code for the 30% off that your ad said I would get if I signed up for text and emails. Very disappointing.

Breit

Site Experience Feedback

Nov 30, 2024

Very quick and easy purchase.

SeattleMom

Site Experience Feedback

Nov 29, 2024

This survey is weirdly intrusive, but I will be happy as long as I get the item I ordered efficiently.

PATC

Site Experience Feedback

Nov 29, 2024

The very good part was that I got a discount for being a Gild Star Spouse. You may receive more customers by contacting Tamra at our website and phone number before. I am sure their are many Gold Star survivors who would like to know more about your company. or making a donation as a company will get you connected.. 1 (302) 200-9715 info@goldstarspouses.org

Jeff

Site Experience Feedback

Nov 26, 2024

Easy process to purchase.

nephrology

Site Experience Feedback

Nov 06, 2024

First time buyer and the experience was wonderful.

Online Shopper

Site Experience Feedback

Nov 25, 2024

needed to call for additional info about shipping. Was very pleased with the customer service associate and the info she had to share.

noli

Site Experience Feedback

Nov 24, 2024

Excellent, easy to navigate

Bill

Site Experience Feedback

Nov 24, 2024

Was promised a discount which did not happen!

Online Shopper

Post-Delivery Feedback

Nov 23, 2024

I resent shipping fee and Enron suggested I order from you.

none

Site Experience Feedback

Nov 18, 2024

all good, simple, I just entered part number and got immediate pop up of the unit

Runner

Site Experience Feedback

Nov 21, 2024

Nothing bad. Signup discount should allow for all products though.

Steve P.

Site Experience Feedback

Nov 19, 2024

Don't need as sophisticated a device as I had and it was time to replace. Was very satisfied with previous purchases from HRM so decided to continue the relationship.

J. Smith

Site Experience Feedback

Nov 02, 2024

Good experience, good deals on prices


Post-Delivery Feedback

Nov 19, 2024

The reason for my dissatisfaction with Heart Rate Monitors is the following, NEXT TIME when YOU send a product DO NOT USE THE USPS, THEY ARE NOT EFFICIENT, the product that I ordered arrived in the city where I live a day before expected and they sent it to the center of distribution again, to finally arrive at my house three days after what was announced

Don D

Site Experience Feedback

Nov 18, 2024

all good

Angel

Site Experience Feedback

Nov 18, 2024

Good

Online Shopper

Site Experience Feedback

Nov 13, 2024

Great

Juano

Site Experience Feedback

Nov 10, 2024

Great buy!!!

Online Shopper

Site Experience Feedback

Oct 24, 2024

overall good. first time using Heart Rate. so far so good