etrailer Customer Reviews
etrailer holds a 9.4/10 overall rating and 2,921 verified post-delivery reviews on Bizrate.
etrailer Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Circle of Excellence
15 years
No More Shopping Fails: Learn more about how our Verified Reviews are legit and empower you to shop with confidence!
Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 87% | 87% |
 Neutral | 8% | 8% |
 Negative | 5% | 5% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.7 out of 10
Returns Process
Satisfaction with the returns process
7.9 out of 10
Overall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 84% | 84% |
Neutral | 12% | 13% |
Negative | 4% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.2 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.9 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.1 out of 10
Recent Reviews for etrailer
Showing 1 - 50 of 15,110
Dan
Site Experience FeedbackSep 5, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cbub
Site Experience FeedbackSep 5, 2026
easy to find what I needed
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 6
Sagebrush
Site Experience FeedbackSep 5, 2026
Great service with questions
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
billybob
Site Experience FeedbackSep 5, 2026
priced high ///shipping slow 5 days come on get with it you can do better ....
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
John Doe
Post-Delivery FeedbackSep 5, 2026
The product was exactly as described and was an exact match to the component I needed to change out. The turnaround time from order placement to receipt fell within the expected timeframe. I was completely satisfied with the selection and ordering process so would expect to use this service again in the future and would recommend to others requiring trailer parts.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
FLCamper
Post-Delivery FeedbackSep 5, 2026
Good info on t to pea of covers that are best for Florida weather.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Demoman
Site Experience FeedbackSep 5, 2026
Like the ease of shopping on E Trailer
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Stu
Site Experience FeedbackSep 5, 2026
I saw that you partnered with Wild RV Life on YouTube, and they always talk about you, so I figured I would give you a try even though you were about $30 higher than comparable products. And even better, you’re right here in Missouri. This is my first purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jim H
Post-Delivery FeedbackSep 5, 2026
I highly recommend eTrailer they have competitive prices, several options for hitches, wiring kits, free shipping, and great videos for self installation.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackSep 5, 2026
Perfect
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Johnny
Site Experience FeedbackSep 5, 2026
Very easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mooseman
Site Experience FeedbackSep 5, 2026
Great price and fast shipping
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sheepdog
Site Experience FeedbackSep 5, 2026
Easily navigated the site to find what I needed. Called in and spoke with Brittany who was great, so that I could double verify my purchase was correct. Great shopping experience. Expecting my order next week.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bdog
Site Experience FeedbackSep 5, 2026
Website was easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Patchez
Site Experience FeedbackSep 5, 2026
Great exchange! very happy! great price as well!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gerry
Site Experience FeedbackSep 5, 2026
etrailer offers the best rv parts at competitive pricing.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
EB
Site Experience FeedbackSep 5, 2026
Fast and easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 5, 2026
No complaints. Great install video. Appreciate the custom install choice with no splicing.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JW
Site Experience FeedbackSep 5, 2026
Easy to find the rack that fit my vehicle
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
BeckyL
Site Experience FeedbackSep 5, 2026
Easy to find right item.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
dozerman
Site Experience FeedbackSep 5, 2026
good
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Joe
Site Experience FeedbackSep 5, 2026
The installation videos are very valuable; thank you so much. As well, the handle nuts/wrenches included with my trailer kit are crucial. Thank you for being thorough; it's how I'm able to keep buying trailer hitches here.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Johan
Site Experience FeedbackSep 5, 2026
I was confidant I purchased the correct part after reading the reviews. Hopefully I am as correct as I am confidant.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackSep 5, 2026
Easy to purchase from
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chuck
Post-Delivery FeedbackSep 5, 2026
Website was easy to use to locate the parts I needed. The free shipping was absolutely an added bonus.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Site Experience FeedbackSep 5, 2026
Easy to find what I was looking for. Quite a few items had the same description but different prices. Confusing
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 7
Vandy
Site Experience FeedbackSep 5, 2026
Simple/Easy to use!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Bryce
Site Experience FeedbackSep 5, 2026
Great pieces, fast shipping, and great inventory.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 5, 2026
Looking for correct product for our set up. I chatted with E Trailer Associate, and she was able to find what I needed promptly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Birdgang1
Site Experience FeedbackSep 5, 2026
Long, no way too know if the service is good till I receive my product and it's correct with all its pieces. And the packing is presentable. The only thing I can say is the cash out is quick.. the website was difficult to find.
- Overall Rating: 3
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
Banjoboy
Post-Delivery FeedbackSep 5, 2026
Elijah H was very helpful with my order. He made sure I had the correct items. He was pleasant, courteous, and didn't seem to be in a rush. I would visit and order from E-triler again, if only for the customer service.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Lou
Post-Delivery FeedbackSep 5, 2026
All good will use again
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- On Time Delivery: 7
- Customer Support: 8
Steve
Post-Delivery FeedbackSep 5, 2026
Wasn’t able to order the part I needed for some reason they had a credit card malfunction and could not take any of my credit cards for payment. Discuss the problem with three different people at E trailer and still no way to purchase with credit card. I don’t know what the problem is with the company, but I use this card with many other companies Costco Amazon they work just fine.
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
- On Time Delivery: N/A
- Customer Support: 5
Pjoe
Post-Delivery FeedbackSep 5, 2026
Product was delivered quickly at a good price. Great selection. Good information to help me choose and install.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Site Experience FeedbackSep 5, 2026
Great company and you had exactly what I was looking for
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackSep 5, 2026
Product was out of stock when I bought it was no problem waiting for it however I think it was a little overpriced
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: 8
- Customer Support: N/A
Online Shopper
Site Experience FeedbackSep 5, 2026
I found that e trailer was the only site to address the specific needs to find a cover for a trailer
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
SGR
Post-Delivery FeedbackSep 5, 2026
Purchased an etrailer brand slide topper. Quality seem very good. Half the price of the solera so thought I’d give this one a try. Well built, instructions are easy to follow. Had an issue with missing parts from the box, but the customer service team was great and resolved it without question. I would recommend both etrailer and this slide topper.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: 10
Locoseamonkey
Post-Delivery FeedbackSep 4, 2026
great price and delivered fast
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Allan
Post-Delivery FeedbackSep 4, 2026
Etrailer had just what I wanted at best price (which surprised me) and got it fast!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Nido
Site Experience FeedbackSep 4, 2026
Plenty of information about the products and the chat with techs is a good option if you still have questions
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Jerry
Site Experience FeedbackSep 4, 2026
I called and consulted your knowledgeable staff to make sure to get the correct application
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Fishman72
Site Experience FeedbackSep 4, 2026
Everything came on time and a video to instal was included. Very happy!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Hanks
Site Experience FeedbackSep 4, 2026
great customer service via chat, and information videos
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Johnny Rell
Site Experience FeedbackSep 4, 2026
Found the product by comparing the photo of it on Google search
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Mike
Site Experience FeedbackSep 4, 2026
Easy to search & order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pepe
Site Experience FeedbackSep 4, 2026
Very easy to find items
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
no
Site Experience FeedbackSep 4, 2026
all good
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackSep 4, 2026
No problems in finding and paying for my part.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Maude
Site Experience FeedbackSep 4, 2026
Very easy to find what I was looking for they have good prices over overall experience was very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10