etrailer Customer Reviews
etrailer holds a 9.3/10 overall rating based on 2,953 verified post-delivery reviews on Bizrate.
etrailer Rating
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15 years
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Learn more about reviewsOverall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 86% | 86% |
 Neutral | 8% | 8% |
 Negative | 6% | 6% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.3 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
8.3 out of 10
Overall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 84% | 84% |
Neutral | 12% | 12% |
Negative | 4% | 4% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.2 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9 out of 10
Recent Reviews for etrailer
Showing 1 - 50 of 15,372
Ade
Site Experience FeedbackJul 3, 2026
Great Service
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Post-Delivery FeedbackJul 3, 2026
Great selection and good pricing. Quick delivery Plan on shopping again
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
MarkM
Site Experience FeedbackJul 3, 2026
Frustrating to order big ticket items like RV AC. Looked like I could get it cheaper but your descriptions were inadequate.
- Overall Rating: 6
- Would Shop Here Again: 7
- Likelihood To Recommend: 6
Frank
Site Experience FeedbackJul 3, 2026
I did not interact with the website, I placed the order directly with the staff member who answered the phone. The website would not load for me, which is why I called and placed my order by phone.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Swolyo
Site Experience FeedbackJul 3, 2026
Very informative with many options
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Trailerguy42
Site Experience FeedbackJul 3, 2026
Good product descriptions, easy filters to use, large selection of parts, quality products, low pricing, tires mounted on wheels packages, and fast, free shipping.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Duke
Site Experience FeedbackJul 3, 2026
Very good, quick and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
RVwanderer
Site Experience FeedbackJul 3, 2026
I needed a replacement for my RV CO/propane detector. Chat GPT recommended your company for what I needed since the original provider Atwood is out of business and your product is supposedly the correct replacement that I need. Plus it said you were a reputable company to deal with.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
g
Site Experience FeedbackJul 3, 2026
no issues
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Chuck in overalls
Site Experience FeedbackJul 3, 2026
I had seen the product on other websites, you had the best price and free shipping
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Herb
Post-Delivery FeedbackJul 3, 2026
The installation went smoothly on my '22 RAV4. I had no trouble getting it into bolt on position. The hitch fit perfectly. I did not have to use pry bars to get it aligned. I supported it with a floor jack until I got all four bolts started. So I am happy with it. Oh, by the way, I am an 80 y/o! Herb
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackJul 3, 2026
Greatest
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: N/A
- Customer Support: N/A
Online Shopper
Site Experience FeedbackJul 3, 2026
N/A
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 3, 2026
Hitch
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Tammy
Site Experience FeedbackJul 3, 2026
The website was very easy to use no problems to tell.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJul 3, 2026
Great product. Exceptional videos and clear directions when placing on my Subaru.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackJul 3, 2026
I’m near 80, anything on line is difficult
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Please don’t share nothing about me
Site Experience FeedbackJul 3, 2026
Please don’t share my information
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Stokes1103
Site Experience FeedbackJul 3, 2026
Good experience I really enjoyed that you have videos f installations and overall picks from different products for the vehicle that I was purchasing for
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Matt
Site Experience FeedbackJul 3, 2026
Site was easy to navigate and I found the electric trailer brake module I was looking for at a fraction of the cost of the RAM OEM.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackJul 3, 2026
price was a little high
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Beauxdean71
Site Experience FeedbackJul 3, 2026
Easy purchase now for shipping times and see condition after I recieve products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kdub
Site Experience FeedbackJul 3, 2026
Naomie was amazing
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Mike
Site Experience FeedbackJul 3, 2026
It was easy to navigate and find the right product
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
bwillman
Site Experience FeedbackJul 3, 2026
I've used etrailer before and was very happy with the products and the installation videos are grat
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 3, 2026
.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackJul 3, 2026
In addition to the trailer harness I was trying to purchase a hitch cover for use as a third stop light but I could not find a simple light hitch cover. There were 100's of hitch covers with emblems, all very nice but no third stop light.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJul 3, 2026
just a normal online transaction.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Ricky D
Site Experience FeedbackJul 3, 2026
I needed a replacement key for a Tractor Supple Truck tool box, and no one knew who made the keys or tool box. Keep putting the SL527 # in all kind of ways till I came up to your site. I hope the key works my lock or it was a waste of time on your site!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Old man
Site Experience FeedbackJul 3, 2026
In having a future need for this product it was easy to get what I need.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
ARollins20-00
Site Experience FeedbackJul 3, 2026
I think it was a decent experience i appreciated the part where I could look up my specific vehicle and it showed me the exact product that would work with it. Also im not sure how it varies but I think the price is pretty fair.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 7
Sean
Site Experience FeedbackJul 3, 2026
Well designed platform. Your suggestive items are brilliant. I went with your more expensive basket because of your attention to details.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sidny
Post-Delivery FeedbackJul 3, 2026
What’s not to love? Etrailer is one of the best businesses out there! Customer service and communication is simply outstanding. Everyone.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
sean
Site Experience FeedbackJul 3, 2026
great for hard to find parts
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 3, 2026
NA
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Tioga
Site Experience FeedbackJul 3, 2026
Had an online chat with Amber who was very helpful and verified that this part would replace my original part.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Mikey
Site Experience FeedbackJul 3, 2026
Items needed were easy to find and their description was complete.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jack L.
Site Experience FeedbackJul 3, 2026
I have bought a few items from your website , when needed for new vehicals or repair existing units, always find what i need always in stock and they always ship and arrive quickly ! I will always start at etrailer - and always find what i need and things i didnt know i needed for installation .
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
AaronW
Post-Delivery FeedbackJul 3, 2026
Return process is disappointing
- Overall Rating: 2
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
- On Time Delivery: 8
- Customer Support: 2
Online Shopper
Site Experience FeedbackJul 3, 2026
Good website. Great help.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJul 3, 2026
Excellent advice from salesperson on chat.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Camper Life
Site Experience FeedbackJul 3, 2026
Great products prices and service.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bill
Site Experience FeedbackJul 3, 2026
parts usually arrive quicker than estimated time
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJul 3, 2026
Products was in good condition even though it protruded from the box. I worried hardware was missing but that was not the case.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
Right Lane Ranger
Site Experience FeedbackJul 3, 2026
The reorder function didn’t work. I had to order new.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJul 3, 2026
Super fast shipping
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Bill
Post-Delivery FeedbackJul 3, 2026
Easy and great quality shop and purchase
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackJul 3, 2026
Just a great source for trailer equipment of all kinds.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Tow bar.
Post-Delivery FeedbackJul 3, 2026
The parts came in easy to install.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Trevor S.
Post-Delivery FeedbackJul 3, 2026
The trailer hitch I purchased looked to be well built. Very strong and durable. When installing one of the bolt holes was drilled 2mm off center. Making it extremely difficult to install the passenger side bolts. I had to drill out the extra space for the product to be installed correctly. Ordering from a company that manufactures these products daily I was not expecting to spend my time drilling pre-drilled holes. Everything else was great from the minute I placed the order to receiving it just a few days later.
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- On Time Delivery: 10
- Customer Support: N/A