etrailer Customer Reviews
etrailer holds a 9.4/10 overall rating and 2,858 verified post-delivery reviews on Bizrate.
etrailer Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Circle of Excellence
15 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 88% | 89% |
 Neutral | 7% | 6% |
 Negative | 5% | 5% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.7 out of 10
Returns Process
Satisfaction with the returns process
8.8 out of 10
Overall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 84% | 84% |
Neutral | 12% | 12% |
Negative | 4% | 4% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.2 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.9 out of 10
Shipping Charges
Satisfaction with shipping charges
8.8 out of 10
Variety of Shipping Options
Desired shipping options were available
9.1 out of 10
Recent Reviews for etrailer
Showing 1 - 50 of 14,699
Johnny
Site Experience FeedbackOct 23, 2026
Great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mike Also
Site Experience FeedbackOct 23, 2026
All dealings with etrailer have shown up on time or early. Orders were correct the first time. Quality parts but pricy,get what you pay for.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Happy customer
Site Experience FeedbackOct 23, 2026
We have had very good experiences with etrailer and their products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dominokid
Site Experience FeedbackOct 23, 2026
The guy i talked to was very helpful
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kenzy
Site Experience FeedbackOct 23, 2026
I called for help, the help was fantastic and helped me feel better about getting the right thing
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DavTofJen
Post-Delivery FeedbackOct 23, 2026
Customer service noticed a negative response and suggested an item that worked well. Excellent customer service
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackOct 23, 2026
No issues- thank you
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Frank
Site Experience FeedbackOct 23, 2026
User friendly. Easy to go through Very helpful description and video help.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackOct 23, 2026
Etrailer is great. When I call the service desk is ALWAYS helpful.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackOct 23, 2026
I made a mistake on a purchase and problem was corrected immediately after contacting support.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
JR
Site Experience FeedbackOct 23, 2026
We own Sweetwater forest Campground in Brewster Ma , Will Recommend
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Bill
Site Experience FeedbackOct 23, 2026
The website was pretty easy to use . I had no problems with it
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Muffler Man of Tawas
Site Experience FeedbackOct 23, 2026
GOOD, ROYCE WAS TERRIFIC, THOUROUGH AND VERIFIED THIS WOULD WORK WITH MY APPLICATION!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Harley
Site Experience FeedbackOct 23, 2026
Good
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
BaddMoFo
Site Experience FeedbackOct 23, 2026
Everything about you is awesome and shipping was excellent! Keep up the good work
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Over all service is great!
Post-Delivery FeedbackOct 23, 2026
Returns are great, no haggle
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Timbo
Site Experience FeedbackOct 23, 2026
Quick and easy
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Butch
Site Experience FeedbackOct 23, 2026
no issues
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
N/a
Site Experience FeedbackOct 23, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Coco
Site Experience FeedbackOct 23, 2026
always good shopping experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Big Mike
Post-Delivery FeedbackOct 23, 2026
I have purchased from etrailer in the past. They are a proven company with top quality products!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
AK
Post-Delivery FeedbackOct 23, 2026
I wish that the actual shipperstracking number was given when you start sending emails regarding the shipment. I can’t really comment on the product yet because I haven’t used it with a loaded trailer just yet.
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: 10
The Best
Post-Delivery FeedbackOct 23, 2026
The experience i had was great. I'm a first time user of your site and I found exactly what I was looking for. Thanks a million and if I ever need anything else,etrailer will be my first choice. Thanks
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
David P
Post-Delivery FeedbackOct 23, 2026
Product arrived in a timely manner. Easy to install and looks fantastic
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Bill
Post-Delivery FeedbackOct 23, 2026
knowledgable about product, in stock, courteous and personable.would recommend etrailer and staff.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Kyle
Site Experience FeedbackOct 22, 2026
Not the cheapest that I found online.
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Jayar
Site Experience FeedbackOct 22, 2026
What's not to love! The photos and videos are above and beyond!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Marty
Site Experience FeedbackOct 22, 2026
I actually tried to order through another company and got pissef off and came back to trailer because I can depend on you guys and I was going for a cheaper product. Won’t happen again.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
cb
Site Experience FeedbackOct 22, 2026
easy repeat order. Thank you!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
K2
Site Experience FeedbackOct 22, 2026
Easy to use. The pictures of the product were very helpful.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bob
Site Experience FeedbackOct 22, 2026
First time on this site I'm 75 years old not very computer experienced but after choosing the product I wanted it only took a few minutes to complete the transaction.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
RJ
Site Experience FeedbackOct 22, 2026
2nd attempt went smoothly. 1st attempt this morning didn't work. however, a call to eTrailer informed me there were known issues with the website and I should try back later.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
KevinB
Site Experience FeedbackOct 22, 2026
I ordered an MPPT Victron Solar Charge Controller from you today because you listed a delivery date on the sales page. That was crucial to my choice to go with you.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Trago
Site Experience FeedbackOct 22, 2026
The instructional videos were very helpful, and the phone support was superior!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Paul
Site Experience FeedbackOct 22, 2026
Better recommendations for associated hardware would be helpful.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Odus
Site Experience FeedbackOct 22, 2026
Have used your website in the past. Just takes a minute to look up stuff needed and read descriptions to verify it will replace my part.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
AC
Site Experience FeedbackOct 22, 2026
Great site, found hard to find hardware
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
TonyM
Site Experience FeedbackOct 22, 2026
It's great that you have the part I need and I appreciate that but I feel I am being overcharged by a lot!
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
Ernie77
Site Experience FeedbackOct 22, 2026
Good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
jasper
Post-Delivery FeedbackOct 22, 2026
items were as described and were the proper size for what i needed
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
KK
Site Experience FeedbackOct 22, 2026
Website was easy to navigate, fast shipping, and the product was priced well.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Wolf
Site Experience FeedbackOct 22, 2026
Payment option was interfered with.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jeff
Site Experience FeedbackOct 22, 2026
Always have what I need with video to help me decide which product will work the best
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JerryDrift
Site Experience FeedbackOct 22, 2026
Slow site, it timed out and I had to do it again. Prices are fair.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Kris
Post-Delivery FeedbackOct 22, 2026
My tabletop arrived with chipped corner. I was delighted that a replacement was sent the very next day. The return process email was very fast and the replacement product was sent in much heavier packaging to ensure the shipment arrived flawlessly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Alex
Site Experience FeedbackOct 22, 2026
Practice
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
bro
Site Experience FeedbackOct 22, 2026
The website didn't work well. I started on my phone and was unable to complete the order before the site timed out. From the computer I had difficulty at the payment section where it gave me a note that this service was temporarily unavailable. I tried one more time before shopping elsewhere and it was fine.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Online Shopper
Post-Delivery FeedbackOct 22, 2026
I received everything I ordered
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
hotrod
Post-Delivery FeedbackOct 22, 2026
love the call back to conform the right purchase.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 9
Greg
Site Experience FeedbackOct 22, 2026
Quick and easy for me to purchase
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10