K. Van Bourgondien & Sons, Inc. Reviews - 8,459 Review - 8.8/10
K. Van Bourgondien & Sons, Inc. Rating
Overall Satisfaction | 8.8 /10 |
---|---|
Would Shop Here Again | 8.9 /10 |
Likelihood to Recommend | 8.8 /10 |
Product Selection | 9.1 /10 |
Ease of Finding | 9.2 /10 |
Checkout Satisfaction | 9.0 /10 |
Product Met Expectations | 9.0 /10 |
On-Time Delivery | 8.9 /10 |
Satisfaction with Customer Support | 8.6 /10 |
8.8out of 10
Would Shop Here Again:
8.9out of 10
Likelihood To Recommend:
8.8out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 78% | 79% |
Neutral | 16% | 14% |
Negative | 6% | 7% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.2 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.0 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.0 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.8 out of 10
Shipping Charges
Satisfaction with shipping charges
7.2 out of 10
Variety of Shipping Options
Desired shipping options were available
8.3 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
8.9 out of 10
Order Tracking
Satisfaction with the ability to track the order
8.9 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.0 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
8.8 out of 10
Returns Process
Satisfaction with the returns process
10.0 out of 10
Recent Reviews for K. Van Bourgondien & Sons, Inc.
Showing 41 - 60 of 8,459
mg
Site Experience Feedback
Nov 30, 2024
I thought shipping was going to be free. Buying in bulk --needed tax exemption -as we are a nursery and plan to resell!
- Overall Rating: 5
- Would Shop Here Again: 4
- Likelihood To Recommend: 4
- Full ratings for this review »
Z - i do not wish to have my comments published
Site Experience Feedback
Nov 30, 2024
Hard to sort through items that are in stock and items that are out of stock. I spent more time that I would like finding what was available.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
- Full ratings for this review »
Keegs
Site Experience Feedback
Nov 30, 2024
I’ve ordered from you before I seem to trust your products
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Donnie
Site Experience Feedback
Nov 30, 2024
Love the item options
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Lynn
Site Experience Feedback
Nov 15, 2024
So far good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Lynn
Post-Delivery Feedback
Nov 30, 2024
I wanted these Brisbane tulips as my granddaughter has just moved to Brisbane and I thought what fun it would be to plant them on a special spot in our yard and also in her parent’s yard. They have just arrived — all 50 of them. Half for us and half for her parents. We will think of her ..oh so far away—every time we look at them. Can’t wait till spring!!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Rick B
Site Experience Feedback
Nov 30, 2024
Excellent selection of bulbs despite being late in the season here in the Northeast. Always satisfied with the quality of the bulbs we receive.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jasmine
Site Experience Feedback
Nov 30, 2024
I had a very hard time chatting with someone, and when I asked about deals they told me to come back later
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Truitt
Site Experience Feedback
Nov 30, 2024
Always pleased with products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
okeyr
Site Experience Feedback
Nov 30, 2024
I order every year and have always received good size bulb and good result after planting.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 30, 2024
Please do not add me to a catalog mailing list, either printed or through email. I order when I need bulbs. I don’t need the catalogs. Thank you
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 30, 2024
I love ordering your products. The online deals are confusing. Mostly because I ordered over $300 Which should have qualified for your free shipping but somehow I did not get the shipping discount. I utilize your text conversation to inquire about the shipping options. However, this did not help. I was getting pre-made text options.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 30, 2024
A lovely and clear website. Thank you!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Fred C
Site Experience Feedback
Nov 30, 2024
It kept saying my zip code was invalid, but it finally went through
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Lillyface
Site Experience Feedback
Nov 30, 2024
Good job
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Lara
Site Experience Feedback
Nov 30, 2024
Great company. Clear description. Good selection of bulbs.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Chuck
Site Experience Feedback
Nov 30, 2024
Glad to shop with yall today…. Great plants!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
AngelaW
Site Experience Feedback
Nov 30, 2024
Easy format to place online order and smooth checkout. I ordered in the late fall but I was still able to find a few selections to add to my fall bulb plantings!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
lester
Post-Delivery Feedback
Nov 30, 2024
Great selection, good pricing, love the new selections
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 9
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 13, 2024
Liked everything about the process but felt the freight seemed high
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 30, 2024
Very efficient
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »