K. Van Bourgondien & Sons, Inc. Reviews - 8,459 Review - 8.8/10
K. Van Bourgondien & Sons, Inc. Rating
Overall Satisfaction | 8.8 /10 |
---|---|
Would Shop Here Again | 8.9 /10 |
Likelihood to Recommend | 8.8 /10 |
Product Selection | 9.1 /10 |
Ease of Finding | 9.2 /10 |
Checkout Satisfaction | 9.0 /10 |
Product Met Expectations | 9.0 /10 |
On-Time Delivery | 8.9 /10 |
Satisfaction with Customer Support | 8.6 /10 |
8.8out of 10
Would Shop Here Again:
8.9out of 10
Likelihood To Recommend:
8.8out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 78% | 79% |
Neutral | 16% | 14% |
Negative | 6% | 7% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.2 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.0 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.0 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.8 out of 10
Shipping Charges
Satisfaction with shipping charges
7.2 out of 10
Variety of Shipping Options
Desired shipping options were available
8.3 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
8.9 out of 10
Order Tracking
Satisfaction with the ability to track the order
8.9 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.0 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
8.8 out of 10
Returns Process
Satisfaction with the returns process
10.0 out of 10
Recent Reviews for K. Van Bourgondien & Sons, Inc.
Showing 1 - 20 of 8,459
Billy
Site Experience Feedback
Dec 02, 2024
Nice
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Mooge
Site Experience Feedback
Dec 02, 2024
Desired flowers tubers easy to find. Have alot to choose from.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
T-bone
Site Experience Feedback
Dec 02, 2024
It was a good experience, I've ordered many bulbs over the years from them they've always turned out great.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Alexann
Site Experience Feedback
Dec 02, 2024
Website is good and easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
NAMA
Site Experience Feedback
Dec 02, 2024
ALWAYS EXCELLENT SERVICE AND EXCELLENT SELECTION OF PRODUCTS
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Clutzy
Site Experience Feedback
Sep 05, 2024
I have ordered from this company several times in the past, however you must not keep track. Account number: 1110472846
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Clutzy
Post-Delivery Feedback
Dec 02, 2024
The shipment came after the ground was frozen.
- Overall Rating: 1
- Would Shop Here Again: N/A
- Likelihood To Recommend: 1
- On Time Delivery: 1
- Customer Support: 1
- Full ratings for this review »
Oldenough
Site Experience Feedback
Dec 02, 2024
good photos, good explanations
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Ralph939
Site Experience Feedback
Dec 02, 2024
The currently valid coupons were not easily accessible: the 30%-off deal flashed on the webpage and then disappeared, I had to tease out the coupon number through a discount shopping search performed by my credit card bank. The agent at the call center was rather helpful in discussing the winter-time planting. Thank you.
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
- Full ratings for this review »
Toni G
Site Experience Feedback
Nov 05, 2024
I love the selection at K. Van Bourgondien, especially the bulk bulbs. Now you need to sell people who will plant the hundreds of bulbs I ordered in summer and now these. Like the instructions on caring for bulbs too.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Toni G
Post-Delivery Feedback
Dec 02, 2024
They have a great selection of bulbs, but they ship so late in the season, and I order early and still find a number of my items out of stock. I still have more bulbs coming bet. 12/5-12/12. The ground will be frozen or near to by then, and all my bulbs will already have been planted.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 7
- On Time Delivery: 6
- Customer Support: N/A
- Full ratings for this review »
RoRob
Site Experience Feedback
Dec 02, 2024
My experience today was great. I got a lot of things on sale as it is late in the season. Some of these things are for myself and some are for my gardening business.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
finnegan
Site Experience Feedback
Dec 02, 2024
good but many sold out!
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
His Excellency, Andrew
Site Experience Feedback
Dec 02, 2024
My experience was excellent. I was unaware I had a ‘saved’ cart and I duplicated my order, but the site managed my ignorance adeptly and all went quick and smooth.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- Full ratings for this review »
Flower Child generation
Site Experience Feedback
Dec 02, 2024
I find shipping a detriment to ordering. Had my bulbs not been on sale, I wouldn’t have ordered. I was not given any shipping options either.
- Overall Rating: 10
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
- Full ratings for this review »
Matt R
Site Experience Feedback
Dec 02, 2024
Clicked on an add offering bulbs at a discount. I go to the website to order and get pop-ups to sign up for free shipping by opting in to receive messages. When I put in the free shipping code, the price triples and won't let me go back to the original deal. It's classic bait and switch, completely illegal and basically fraud. I placed my order finally after messing around for an hour but was never able to get to ALL the deals the website was trying to offer me. Pricing was all over the place and felt very predatory. I won't do it.afaon unless the quality of the product I ordered is absolutely phenominal. My order as offered should have been around $50 less US. I cut my order in half out of apprehension that I was probably being taken advantage of.
- Overall Rating: 3
- Would Shop Here Again: 5
- Likelihood To Recommend: 4
- Full ratings for this review »
CTLCharotte
Site Experience Feedback
Dec 02, 2024
Everything went smoothly. No complaints.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Matilda
Site Experience Feedback
Dec 02, 2024
Love it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Nartaka Gopala
Site Experience Feedback
Dec 02, 2024
I am just buying a small order today to test if they will grow for me here in North Central Florida. Previously I bought from other companies and they did not grow well. I am praying they work out so I can get other varieties from you! thanks! I went to Keukenhof and all your flowers remind me of that fabulous place.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Lulu
Site Experience Feedback
Dec 01, 2024
Very easy to search, nice variety of pictures, unfortunately many varieties were already sold out for the season
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- Full ratings for this review »
Pancho
Site Experience Feedback
Dec 01, 2024
Easy to order a Christmas gift for Dad.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
RB
Site Experience Feedback
Dec 01, 2024
Good selection of products to choose from. Quality of products shipped from your company are superior to other suppliers.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »