DermStreet Customer Reviews
DermStreet holds a 9.3/10 overall rating and 1,107 verified post-delivery reviews on Bizrate.
DermStreet Rating
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Learn more about reviewsOverall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 88% | 89% |
 Neutral | 5% | 5% |
 Negative | 7% | 5% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
9 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
9.3 out of 10
Overall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 85% | 84% |
Neutral | 13% | 13% |
Negative | 2% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
Not yet rated
Design of Site
Satisfaction with the look and design of the site
Not yet rated
Satisfaction With Checkout
Satisfaction with the checkout process
Not yet rated
Product Selection
Satisfaction with the breadth of products available on the site
Not yet rated
Clarity of Product Information
How clear and understandable was the product information
Not yet rated
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
Not yet rated
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
Not yet rated
Shipping Charges
Satisfaction with shipping charges
Not yet rated
Variety of Shipping Options
Desired shipping options were available
Not yet rated
Recent Reviews for DermStreet
Showing 1 - 50 of 3,859
Lily
Site Experience FeedbackAug 3, 2026
Everything was great! This is my second third time repurchasing on this site and it’s amazing!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
GidgetBot
Site Experience FeedbackAug 3, 2026
Pretty easy finding products and good coupons.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 6
Samantha
Site Experience FeedbackAug 3, 2026
Good deals for first time purchase
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Maribel
Site Experience FeedbackAug 3, 2026
Great deals
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Kthrn
Site Experience FeedbackAug 3, 2026
Easy to navigate, simple.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Akhi
Post-Delivery FeedbackAug 3, 2026
Delivered on time Product met expectation
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Woodlake
Post-Delivery FeedbackAug 3, 2026
I recently ordered two Obaji items from DermStreet. Both were a great price and delivered quickly! I will definitely recommend this company to my friends.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackAug 3, 2026
I was pleasantly surprised to learn that the representative I was speaking with was a licensed esthetician.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Sarah
Post-Delivery FeedbackAug 3, 2026
Great customer support! The representative on the phone was very knowledgeable about the products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Neverquitdad
Site Experience FeedbackAug 3, 2026
Made it easy for a guy looking for beauty products which is not something that comes naturally.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Julie
Site Experience FeedbackAug 3, 2026
Easy to use site.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Susan
Site Experience FeedbackAug 3, 2026
As easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sue
Site Experience FeedbackAug 3, 2026
It was not hard to order. This is my first time to order so I hope to have a good experience. The 30% off really helps since Obagi products are so expensive
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Mariana
Site Experience FeedbackAug 3, 2026
Easy, good price
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Poochie
Post-Delivery FeedbackAug 3, 2026
I had a great experience! the site is easy to navigate and I found all my favorites. they were delivered on time and packaging was intact. will definately order again!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Sydney
Site Experience FeedbackAug 3, 2026
It was really smooth and seamless.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Erin B.
Site Experience FeedbackAug 3, 2026
No issues. Easily found what I was looking for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 3, 2026
Good
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Heyro
Site Experience FeedbackAug 3, 2026
Easy and user friendly for 1st time experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Maggie
Site Experience FeedbackAug 2, 2026
It was fine, convenient
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Dodie
Post-Delivery FeedbackAug 2, 2026
Great savings over salon pricing. Have used these products for years but always cringed at the expense.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Steph
Site Experience FeedbackAug 2, 2026
Way to find what I wanted
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackAug 2, 2026
Heard about this product from a friend and am very pleased with it!
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Emily
Site Experience FeedbackAug 2, 2026
Difficult to maneuver on phone.
- Overall Rating: 6
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackAug 2, 2026
I like the variety of products offered on the site and the coupon offers
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackAug 2, 2026
The wrong item was shipped, I ordered Hydra cool serum and got some cheap face mask.
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: N/A
- On Time Delivery: 5
- Customer Support: 3
Online Shopper
Site Experience FeedbackAug 2, 2026
I knew what I wanted so it was fine.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 2, 2026
Easy to use interface. No problems really
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
HappyShopper
Site Experience FeedbackAug 2, 2026
Ordering was smooth and was able to use a coupon.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
HP
Site Experience FeedbackAug 2, 2026
overall good, no issues navigating the website
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Bri
Site Experience FeedbackAug 2, 2026
Easy to use my new fave site to get skin care from! And a great special was going on today!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
CMP
Site Experience FeedbackAug 2, 2026
The website is easy to navigate and very informative notifies you of coupons and specials
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Exceptional Service
Post-Delivery FeedbackAug 2, 2026
The last two experiences I ordered a different product because the Image Vita C product was out of stock. Both of those products failed to work the same way and derm street provided premier service along with a refund with no issues. I used that to purchase the Image Vita C product. Every transaction I have with them arrives in great condition in a timely manner and exceptional service from their team if/when needed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Mjc1150
Post-Delivery FeedbackAug 2, 2026
Nothing negative, I enjoy my shopping experience with DermStreet. Easy and efficient!
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Dish
Site Experience FeedbackAug 2, 2026
No problems and extremely easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ML
Site Experience FeedbackAug 2, 2026
Easy to use and find what I wanted
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
H. Martin
Site Experience FeedbackAug 2, 2026
Easy searching and love the discounts!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Always Smile
Site Experience FeedbackAug 2, 2026
Easy to find what I was looking for and to purchase the items.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sarah
Site Experience FeedbackAug 1, 2026
Super easy to use/browse and find the items I was looking for, I will I say I notice a lot of popular items sold out during your sales, maybe I’m just not getting there fast enough though!
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Clear
Post-Delivery FeedbackAug 1, 2026
I still have not received my product and tracking says it hasn’t even shipped yet, even though this is the second survey I received.
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: N/A
- On Time Delivery: 1
- Customer Support: 1
beautiful skin
Site Experience FeedbackAug 1, 2026
Site is easy to navigate. Order arrives promptly. Promotions make products a little more affordable.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nana Vickie
Site Experience FeedbackAug 1, 2026
I had recently ordered Obagi Tinted Sunscreen in Cool, but they sent me Obagi Mineral again and I asked for an exchange, but they sent me a gift card and I still had to pay shipping again, I see now that Cool is out so I ordered Warm because I need it right away and I do not know if that was going to be too dark, so I may have to try it and send it back if it is too dark because now they are out of the Cool! I will see how things go with the Warm, but promtness and the order coming and sending back was good. Just wish I would have gotten the correct item in the first place.
- Overall Rating: 2
- Would Shop Here Again: 2
- Likelihood To Recommend: 4
LM
Post-Delivery FeedbackAug 1, 2026
All went great. Problem-free experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Christine C.
Post-Delivery FeedbackAug 1, 2026
Prices are great and quality and variety of products are amazing. Delivery is quick.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Site Experience FeedbackAug 1, 2026
Appreciated the 30% discount. Not too happy about the automatic “shipping protection” added—one expects the product to arrive undamaged.
- Overall Rating: 8
- Would Shop Here Again: 6
- Likelihood To Recommend: 9
Mom of Two
Site Experience FeedbackAug 1, 2026
Small issue with transferring to PayPal, had to try 3 times. I lost the 40% off option at the beginning.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
jazz
Post-Delivery FeedbackAug 1, 2026
It was easy to select the product I needed based on the descriptions. I was hesitate to select a color/shade online, but I did so successfully.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Sara
Post-Delivery FeedbackAug 1, 2026
It was very easy to order. The shipping was extremely fast and I liked that the duties were automatically paid so it was simple and seamless.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackJul 31, 2026
Good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
TT
Site Experience FeedbackJul 31, 2026
I had a great experience shopping on DermStreet. The website has a wide variety of professional skincare brands and the prices and promotions were competitive. I especially liked the product selection and same-day shipping options. The only improvement I would suggest is making it easier to compare products and understand the differences between items in the same product line. It would also help to have more detailed routine recommendations and clearer information on which products work best together. Overall, I had a positive shopping experience and would shop here again.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10