DermStreet Customer Reviews
DermStreet holds a 9.2/10 overall rating and 1,240 verified post-delivery reviews on Bizrate.
DermStreet Rating
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Learn more about reviewsOverall Satisfaction:
9.2out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 86% | 84% |
 Neutral | 6% | 5% |
 Negative | 8% | 11% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.2 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.3 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.9 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
9.2 out of 10
Overall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 84% | 84% |
Neutral | 13% | 14% |
Negative | 2% | 2% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
Not yet rated
Design of Site
Satisfaction with the look and design of the site
Not yet rated
Satisfaction With Checkout
Satisfaction with the checkout process
Not yet rated
Product Selection
Satisfaction with the breadth of products available on the site
Not yet rated
Clarity of Product Information
How clear and understandable was the product information
Not yet rated
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
Not yet rated
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
Not yet rated
Shipping Charges
Satisfaction with shipping charges
Not yet rated
Variety of Shipping Options
Desired shipping options were available
Not yet rated
Recent Reviews for DermStreet
Showing 1 - 50 of 3,784
Reina
Site Experience FeedbackOct 31, 2026
Today I was back on the site for the 4th time this week. I learned of the product i purchased last weekend and searched for it on google. Found it on this site which I’d never heard of but saw price was a lot better than the brand’s actual website. I came back to site a few times to decide whether or not to actually get. Price and discount code were really enticing. Ultimately purchased today!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Casey
Site Experience FeedbackOct 31, 2026
Very easy to navigate. Amazing prices!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 31, 2026
God service!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rita H
Post-Delivery FeedbackOct 31, 2026
I ordered a few items, the first kne was delivered at my foor second one was sent to the buildimg next to me. i had to go hunting for it until finally found it.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: N/A
- On Time Delivery: 8
- Customer Support: N/A
Dolly
Site Experience FeedbackOct 31, 2026
website is user friendly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 31, 2026
It is exciting that they have a partnership with flex. I think it worked which is great I can use my fsa money on something that i am using to treat a medical condition but is not covered by insurance. Derm street texts me non stop with couupons which is annoying but I was also not going to buy this product unless i had a coupon for it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Reese's thoughts
Post-Delivery FeedbackOct 31, 2026
Love the products I ordered but sometimes you have to wait a few weeks for delivery. Sometimes I need the product right away so I have to find it somewhere else.
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
- On Time Delivery: 7
- Customer Support: N/A
Nonni B
Post-Delivery FeedbackOct 31, 2026
First time purchase website said free shipping but was charged contacted customer service and was told they could not help but they were going to have someone contact me who could - and they never did. I ended up paying shipping since i needed product but not sure about buying again unless resolved and no shipping. Felt like no one cared or bothered with me.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 6
Danette
Site Experience FeedbackOct 31, 2026
very easy to find my products and I can always use a code you provide. Great options on brands and products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Moto
Site Experience FeedbackOct 31, 2026
Easy to navigate, no issues
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackOct 31, 2026
Insanely fast delivery!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Tina
Site Experience FeedbackOct 31, 2026
I like that I can find the product I want easily. The website is a little busy looking, not sleek like an app. But usable. It’s strange that the product I get (is clinical cleansing complex) does not have a cheaper price per ounce as the bottle gets bigger. In fact, the biggest bottle has a higher price per ounce than the the 6 ounce bottle. Seems like a mistake.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackOct 30, 2026
delivery time eas overly long
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: N/A
- On Time Delivery: 1
- Customer Support: N/A
Jo
Post-Delivery FeedbackOct 30, 2026
Products were never shipped...communication from company was zero.
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: N/A
- On Time Delivery: 1
- Customer Support: 1
Dree
Post-Delivery FeedbackOct 30, 2026
Great products as always!!
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 3
- Customer Support: N/A
Satisfied customer
Post-Delivery FeedbackOct 30, 2026
Revision Skincare Nevtifirm feels luxurious and very hydrating! I plan on reordering this product!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
KBS
Post-Delivery FeedbackOct 30, 2026
order from DermStreet! They have a great selection of products to choose from, ordering is simple and the price is better than mist stores. you also get your order when they say you will.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Christine
Site Experience FeedbackOct 30, 2026
the website is easy to navigate and they have many different products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bugs
Site Experience FeedbackOct 29, 2026
It was very easy to find the items I needed, I wish I was able to select text message for my notification when an item is back in stock
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Christina
Site Experience FeedbackOct 29, 2026
Nothing bad at all. Quick easy process .. even to join rewards program
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gma Shell
Site Experience FeedbackOct 29, 2026
Choosing foundation shades is difficult. It would be nice to have a color palette available to compare with.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
cboyle1
Site Experience FeedbackOct 29, 2026
great!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ali
Site Experience FeedbackOct 29, 2026
Great easy used
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
RW
Post-Delivery FeedbackOct 29, 2026
I like the promotion and variety of brands that they carry! Satisfied with my products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 3
- Customer Support: N/A
Amber
Post-Delivery FeedbackOct 29, 2026
Its nice to order prodeuct and get a discount
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Chelly12345
Site Experience FeedbackOct 29, 2026
Loved the 30% off
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Post-Delivery FeedbackOct 29, 2026
I don’t recibe my order yet… I still waiting
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: N/A
- Customer Support: N/A
Thaley
Site Experience FeedbackOct 29, 2026
Easy to use and always have great deals and promos!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 29, 2026
Had a good experience
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Jw
Post-Delivery FeedbackOct 29, 2026
Website stated that they ship the next business day. That was not the case. I reached out several days after and I was informed that they haven’t shipped out due to changing warehouses. Now I understand that these things happen but inform your customers on your website. This was not done. I asked for expedited shipping, due to this not being stated Anywhere. No response from CS for days and I never received an answer on that. I was later informed that my two products were at different warehouses and they were waiting for them to be together in order to ship. At this point it was nine days after I placed my order. Several more days passes and I received another email stating all my products were in the same warehouse and would take up to six days to ship out. It finally shipped out 10 days after I placed my order and no expedited shipping.
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- On Time Delivery: 5
- Customer Support: 7
Online Shopper
Post-Delivery FeedbackOct 29, 2026
The pump for the product was broken upon opening the package. Not sure how I am going to use the product at this point.
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: N/A
- On Time Delivery: 6
- Customer Support: 6
Lucky
Post-Delivery FeedbackOct 28, 2026
I like the Zo skin care kits but they are not available all the time & even if you leave info to be alerted when they are available this does not happen.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Kuli
Site Experience FeedbackOct 28, 2026
Easy to use website. When you advertise free shipping it should include all of the US. That would be appreciated
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
50 yr old woman
Site Experience FeedbackOct 27, 2026
Love the discount, dont like the minimum needed for free shipping. Shipping fee is not too much if purchasing under $50. I appreciate that the site knows which items are fsa/hsa eligible and is able to separate those payments types for me in the end. Total costs and website were easy to navigate and comprehend. User friendly shopping. However, I do not like how I would have to pay an additional to ensure my items arent lost or damaged before it gets to the delivery address! Overall, I chose to buy from Dermstreet because of price with discounts. This is a review before I actually received my delivery so my opinions may change.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
gen
Site Experience FeedbackOct 27, 2026
Easy to search and order products and i like the platform
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Val
Site Experience FeedbackOct 27, 2026
Dermstreet is great! The how to use feature is super helpful when learning about new products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
liv
Site Experience FeedbackOct 27, 2026
Good
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
Online Shopper
Post-Delivery FeedbackOct 27, 2026
Derm street never send my order
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: N/A
- On Time Delivery: N/A
- Customer Support: 1
Online Shopper
Post-Delivery FeedbackOct 27, 2026
I never received my order and when I reached out to customer service the excuse was that they were switching warehouses and offered a refund. My guess is they never had the product to begin with?
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: N/A
- On Time Delivery: 1
- Customer Support: 1
MaDerouen
Site Experience FeedbackOct 27, 2026
Great products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Elis
Post-Delivery FeedbackOct 27, 2026
The order came earlier than expected and I was notified immediately. So happy with the purchase!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Skincare874
Site Experience FeedbackOct 27, 2026
Very easy to get product was alerted it was back in stock and purchased!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
brussell
Site Experience FeedbackOct 27, 2026
no problems at all! will for sure be ordering again! only thing i suggest is to be able to stack coupons!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dee
Site Experience FeedbackOct 27, 2026
Nice website easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Azhappy
Post-Delivery FeedbackOct 27, 2026
Product was what I ordered and arrived safely in a sturdy container, on time.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Krystle B.
Post-Delivery FeedbackOct 26, 2026
I am very happy I made my purchase from DermStreet. I found exactly what I needed, for reasonable price, and with good delivery time. Overall, great experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 8
- Customer Support: N/A
Katherine
Site Experience FeedbackOct 26, 2026
Easy to navigate website and pay via HSA account
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ambie
Site Experience FeedbackOct 26, 2026
was an amazing experience no complaints
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Satisfied
Site Experience FeedbackOct 26, 2026
It worked smoothly
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Stracey
Site Experience FeedbackOct 26, 2026
Everything was easy to find, at a discounted rate, and the checkout process was easy!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10