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Decorative Ceiling Tiles Reviews - 784 Reviews - 9.4/10

Dec 4, 2024
Decorative Ceiling Tiles, Inc. Provides tiles, supplies, and accessories for both commercial and residential decorators.

Decorative Ceiling Tiles Rating

Rating
Overall Satisfaction9.4 /10
Would Shop Here Again9.4 /10
Likelihood to Recommend9.4 /10
Product Selection9.2 /10
Ease of Finding8.7 /10
Checkout Satisfaction9.1 /10
Product Met Expectations9.4 /10
On-Time Delivery9.2 /10
Satisfaction with Customer Support9.3 /10
Overall Satisfaction:
 

9.4out of 10


Would Shop Here Again:

 

9.4out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

78%78%

Neutral

17%19%

Negative

5%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.7 out of 10

Design of Site

Satisfaction with the look and design of the site

8.8 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.1 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

8.7 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.0 out of 10

Shipping Charges

Satisfaction with shipping charges

8.4 out of 10

Variety of Shipping Options

Desired shipping options were available

8.5 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.2 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.1 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.4 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.3 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.5 out of 10

Returns Process

Satisfaction with the returns process

Not yet rated

Recent Reviews for Decorative Ceiling Tiles

Showing 41 - 60 of 784

Anna

Site Experience Feedback

Nov 10, 2024

Simple!

Lisa

Site Experience Feedback

Oct 25, 2024

Great selective called the 866# and got great advice.


Post-Delivery Feedback

Nov 10, 2024

I love the beauty of the tiles. There is a wide selection of styles and colors.

Online Shopper

Site Experience Feedback

Nov 09, 2024

Excellent service

Mr. Peanut

Site Experience Feedback

Oct 19, 2024

I like the product presentation on the site but the ordering of multiple items needs some work.

ReaC

Site Experience Feedback

Nov 09, 2024

We live in a National Historic Craftsman home. Whomever did the basement had 12 thumbs. We have gutted the basement to bring it to the same glory of the 1919 home. I am creating a 16X40 Speakeasy. I have looked at a variety of options. Decorative Tiles certainly has the most creative styles. I have never used foam-to-look-like-tin... so I am cautious, but intrigued. I am looking forward to the samples.

Tom

Site Experience Feedback

Nov 08, 2024

Decorative Ceiling Tiles was a much lower cost than both Home Depot and Amazon!

Online Shopper

Post-Delivery Feedback

Nov 07, 2024

Have not installed yet

Rick

Site Experience Feedback

Oct 29, 2024

Website is very comprehensive and easy to navigate. I want to highlight the level of customer service. Eric was outstanding during the process. Was patient and very responsive till we identified the right solution.


Post-Delivery Feedback

Nov 06, 2024

Lots of items and styles to choose from. Email customer service to assist. Agent very responsive and helped a great deal. Actually finalized the purchase over a phone call with the agent. Will buy from again and will definitely recommend.

Bill

Site Experience Feedback

Nov 06, 2024

I am 80 years old and computer ignorant, but was able to place my order without any help.

Kristie

Site Experience Feedback

Nov 05, 2024

the only problem that I had was that I could not find my prior orders

Geek a bug

Site Experience Feedback

Nov 04, 2024

Great website, easy to use.

Mikey

Site Experience Feedback

Nov 03, 2024

Easy to navigate

Shipping

Site Experience Feedback

Nov 02, 2024

$80 shipping for a $15 purchase is ridiculous

paul

Site Experience Feedback

Nov 01, 2024

good quality and variety of products

Michael

Site Experience Feedback

Oct 31, 2024

easy to order and navigate

Online Shopper

Site Experience Feedback

Oct 31, 2024

none

Online Shopper

Site Experience Feedback

Oct 16, 2024

have used products on several occasions and am very pleased

Trox

Site Experience Feedback

Oct 22, 2024

All great


Post-Delivery Feedback

Oct 30, 2024

high quality and easy installation. purchased at a discounted price as well

Jo Jo

Site Experience Feedback

Oct 30, 2024

I have purchased the Styrofoam ceiling tiles and ceiling trim in the past. I loved how easy (once started) it was to glue the tiles together. And the plain tiles (not painted) were easy to paint the color of my choice. So, know that I am repainting my second room it was a easy decision to make by coming back to this company.

Tim

Site Experience Feedback

Oct 20, 2024

Quick and easy.


Post-Delivery Feedback

Oct 29, 2024

Easy to order. Quality product. Received product on time.