La Mer Customer Reviews
La Mer holds a 9.1/10 overall rating and 173 verified post-delivery reviews on Bizrate.
La Mer Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2010 Winner Circle of Excellence
2 years
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Learn more about reviewsOverall Satisfaction:
9.1out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 80% | 87% |
 Neutral | 10% | 7% |
 Negative | 10% | 7% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.2 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
8.7 out of 10
Returns Process
Satisfaction with the returns process
10 out of 10
Overall Satisfaction:
8.9out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 74% | 79% |
Neutral | 16% | 14% |
Negative | 10% | 7% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.5 out of 10
Design of Site
Satisfaction with the look and design of the site
8.8 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
8.6 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
8.7 out of 10
Clarity of Product Information
How clear and understandable was the product information
8.9 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.2 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
8.6 out of 10
Recent Reviews for La Mer
Showing 1 - 50 of 1,264
Ash
Site Experience FeedbackNov 1, 2026
Easy to stay rejuvenated. Clear, concise, just efficiency-just like the product.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Hello
Site Experience FeedbackNov 1, 2026
P1ain in th1e neck
- Overall Rating: 5
- Would Shop Here Again: 9
- Likelihood To Recommend: 7
Dianep
Post-Delivery FeedbackNov 1, 2026
Items are pricey but the tried and trues work well. Downside - always out of my favorite face cleanser
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: 9
Jing
Site Experience FeedbackNov 1, 2026
easy and quick
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 31, 2026
Everything is good. Maybe we can get more option for sets? maybe like moisturize soft lotion with eye cream set?
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
grace
Site Experience FeedbackOct 31, 2026
very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
TT
Site Experience FeedbackOct 31, 2026
When the error popps out, it should point out the stuffs in the cart which violate the rules.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Donald
Site Experience FeedbackOct 31, 2026
i was able to order from site through email i received
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
C
Site Experience FeedbackOct 31, 2026
Love the gift wrap and extra samples
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Swizz1127
Site Experience FeedbackOct 30, 2026
Great! Always love when you have a gift! Samples too!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
may
Site Experience FeedbackOct 29, 2026
I hope you’ll offer more face cream sets and run more promotions—that would definitely motivate me to buy more!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mm
Site Experience FeedbackOct 29, 2026
I love the products I buy here
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
may
Site Experience FeedbackOct 29, 2026
希望有套装的选择
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JD
Site Experience FeedbackOct 29, 2026
Good website
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Mimi
Site Experience FeedbackOct 28, 2026
I had a very complicated and difficult experience getting my gifts
- Overall Rating: 6
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 27, 2026
I would like to see more free gift options as well as quantity offered for a $200.00 purchase.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
LiLi
Site Experience FeedbackOct 27, 2026
The overall shopping experience on the website was seamless and user-friendly. The check-out process was very smooth, and I really appreciate the generous selection of samples and loyalty rewards provided with my order. It makes shopping here feel very rewarding. Highly recommend!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DD
Site Experience FeedbackOct 27, 2026
I don’t like if I use Apple Pay that I do not get samples. And the gifts and coupon codes are not always easy to find and pick the samples and gist options. I have to know where to go and that u need to select what u want and ur not offered it at check out. I’ve missed out on samples and offers. I missed out on samples last order I made with La mer because I used Apple Pay and I had a lot of trouble using the chat feature and getting thru to customer service. They would not add my two samples an hour after I made the purchase and I was quite disappointed as this was a purchase for my daughter.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Yanping lu
Site Experience FeedbackOct 27, 2026
The promotion is great, and I really like the gifts!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
jessi
Site Experience FeedbackOct 27, 2026
hood
- Overall Rating: 5
- Would Shop Here Again: 6
- Likelihood To Recommend: 5
Online Shopper
Site Experience FeedbackOct 27, 2026
Excellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
H
Site Experience FeedbackOct 27, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kai
Site Experience FeedbackOct 27, 2026
Very easy to purchase 😁because this is my second language 😁Love it!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Denise
Site Experience FeedbackOct 27, 2026
One thing that upsets me though is, I’m supposed to get two free samples with every purchase and I never do. It says right on the website, free samples with every order and you never send me free samples with my order. I’ve purchased about four or five times from the website this year and I never received the free samples in my order and it’s starting to piss me off.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jocey
Site Experience FeedbackOct 26, 2026
Everything was easy to find, great gifts for the purchase amount.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
chen chen
Site Experience FeedbackOct 26, 2026
I feel very comfortable
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Ellie
Site Experience FeedbackOct 26, 2026
Good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackOct 26, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
BuyerBeware
Site Experience FeedbackOct 26, 2026
La Mer advertised $75 off a $350 purchase, but the discount would not apply unless my cart totaled approximately $800. After contacting customer service multiple times, I was offered a lesser discount or told to pay full price and wait for a refund. Rather than addressing the misleading promotion, representatives continued offering workarounds. I rarely leave negative reviews, but this experience was extremely disappointing and unacceptable from a luxury brand.
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
NYLM
Site Experience FeedbackOct 26, 2026
So tired of not being able to use points to buy what I want. Also tired of being offered gifts, only to find out at point of check out that - because La Mer wants to entice people to purchase - the terms of gift are stated unclearly. SOOOO tired of this experience. Product is excellent, so I put up with this ... otherwise, I would not.
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 7
Investor
Site Experience FeedbackOct 25, 2026
Great product but very expensive!!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackOct 25, 2026
very easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
None
Site Experience FeedbackOct 25, 2026
Very easy to understand!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sissy
Site Experience FeedbackOct 25, 2026
La Mer products are unbelievable.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tom
Site Experience FeedbackOct 24, 2026
Great website and easy to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tamami
Site Experience FeedbackOct 23, 2026
NA
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Notme
Site Experience FeedbackOct 23, 2026
The La Mer site is not customer friendly. More importantly, it is pretty impossible to obtain customer service ... irrespective of how I try to do that.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Ruby
Site Experience FeedbackOct 21, 2026
Very positive experience & extremely happy with the ease of ordering
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 21, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Josie
Site Experience FeedbackOct 20, 2026
Very satisfied and really look forward to beautiful and Fresh Products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sha
Site Experience FeedbackOct 20, 2026
You were already too expensive but I see you are raising your prices. I now have to search for other products that are similar in quality but not as expensive. It’s unfortunate because I love your products. As the economy gets worse, I’m embarrassed to let people know how much I pay and that I use your products. Using your website on my iPhone is such a pain. Very slow site and often freezes.
- Overall Rating: 3
- Would Shop Here Again: 9
- Likelihood To Recommend: 2
Online Shopper
Site Experience FeedbackOct 19, 2026
Easy and pleasant
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Renee
Site Experience FeedbackOct 19, 2026
Website is easy to navigate, no issues. I like the re-order feature. The quality of the products is still amazing.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Leo.M
Site Experience FeedbackOct 19, 2026
The shopping experience was smooth, and the website was easy to navigate and use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Newbie
Site Experience FeedbackOct 18, 2026
I would have loved it if I could have used the $75 off my first order with the free sample promo. It’s disappointing that I had to split my order and will have to order the other items separately just to be able to use the $75 off my new membership discount because they did not allow it to be combined.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Regina
Site Experience FeedbackOct 18, 2026
perfect
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 18, 2026
Thanks
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Wyoming Momma
Site Experience FeedbackOct 17, 2026
2 products I use regularly are no longer on the site!!! So sad about that!! I love what La Mer does to my skin!!! Just lovely!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Darren.costa56@gmail.com
Site Experience FeedbackOct 16, 2026
I wish there was a search feature. It was time consuming to find the products I wanted.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
WeimarMom
Site Experience FeedbackOct 15, 2026
Im a repeat customer…. Really liked ability to order product that was temporarily out or stock
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10