La Mer Customer Reviews

Irina

Aug 3, 2026

Initially I got introduced to La Mer at a Nordstrom store and, although I like the personal interaction, knowing that the sales people receive commission, shopping for products becomes a little tense. I really like using the website because it gives me time to think and pick and not feel rushed. I actually do not have any "bad" feedback other than during the first time taking the "find your regimen" quiz, the survey got stuck after I selected "continue" in the "eye" section without choosing the second option by accident. It prompted me to choose it, but then the "continue" button was deactivated. I hope that this made sense. It worked the second time I took it and it was actually very useful. The site is intuitive, it has all the products, offers choices and remembers choices.

New to LaMer website

Aug 3, 2026

I am a new member and I was offered the waves welcome discount of $75.00 if my purchase equaled or exceeded $350.00. My order did exceed $350.00 and I was not offered the discount, I was directed to log-in which I did several times and then I was informed that the code was good for first time purchasers, which I am a new member. I used your chat feature and after 20 minutes of repeating and confirming my issue, I was told a refund of $75.00 will be given after my products are shipped. This was not a good first time shopping experience. Especially, since one of the items I purchased is out of stock and will not ship until it is back in stock which can be over 30 days.

Belle

Aug 3, 2026

The last two times I ordered there was a gift promo of a small set in a blue bag. This time it was promo HEROS. Never have I had a place to put in the promo code. Therefore, last time and guessing this time I will not receive the promo. The promo was the reason I placed my order at this time. I am very disappointed. Please ship the promo item to fulfill your promise.

Anne Heck

Aug 3, 2026

I can't live without this product! It makes my skin feel dewy and strong like armor!

Yuki

Aug 3, 2026

I would love the opportunity to try a sample of The Concentrate, but my individual orders are often just below the qualifying purchase amount. I hope La Mer might consider offering samples based on customers’ cumulative spending or loyalty points. Samples are very helpful when deciding whether a product is suitable, and I would be happy to purchase the full-size version if it works well for me.

Vincy Gal

Aug 2, 2026

Vincy Gal

Online Shopper

Aug 2, 2026

I was given the option of being given 2 samples but could see only 3 samples on my iPad. I wanted to see all my options

kix

Aug 2, 2026

amazing skin products, easy to use site

Cindy

Aug 2, 2026

N/a

TepsMom

Aug 1, 2026

Too many of your products were sold out, or 4 weeks out and when I tried to buy them they were not taken into account for the HEROES coupon. You forced me to buy things I did not want.

CC

Aug 1, 2026

I love La Mer. I wish they had specials where you can spend less than $375 to get gift with purchase.

melissag

Aug 1, 2026

everything was great love la mer and the gifts with purchase

Online Shopper

Jul 30, 2026

The site is out of stock on so many items. Everything in this line is so expensive but my skin improves when I use them. I buy wisely and on sale. There are too discount codes I wanted to use to purchase certain items, but the items are not in stock! Why??? This is your line and your company, you should always have your line available.

Timitota

Jul 29, 2026

Experience was just ok

Smitty

Jul 28, 2026

Love this product and love the online experience which rises to the excellence of the product!

Online Shopper

Jul 28, 2026

No comments

Thandarin

Jul 27, 2026

Easy to make an purchase

BJE

Jul 27, 2026

Easy to navigate I have used this product daily for 30 years. It is however getting extremely expensive & I may be looking for other options.

Kitty

Jul 27, 2026

Enjoy products even at the very high price point. When there are offers such as birthday samples etc, I do no receive those. Also don’t receive samples . This is not good because I am not going to purchase a very expensive product without ever trying it.

PJN

Jul 27, 2026

Easy to navigate. Simple experience.

JINX182

Jul 25, 2026

WHAT HAPPENED TO THE REGENERATING SERUM????? I LOVE IT AND YOU TOOK IT AWAY EXCEPT FOR SAMPLES!!!!!

Bgh

Jul 25, 2026

I rely on La Mer to create new products to keep ahead of my aging skin. I’m 78 years old and have been using La Mer for 40 years. They never disappoint.

Online Shopper

Jul 24, 2026

Sad the watery lotion was out of stock but excited for my order!

Chris

Jul 24, 2026

No problems whatsoever with website

Tvlng musketeer

Jul 23, 2026

Sometimes find it difficult to understand discounts/special offers when checking out.

CA Mama

Jul 22, 2026

Website is quite easy to navigate and I had no issues with it.

VG

Jul 20, 2026

I was away on a trip when my order was set to arrive. I switched my order to pickup at a UPS store. After picking it up, I was pleasantly surprised to see so many free items! I am in love with Le Mer.

Online Shopper

Jul 20, 2026

Love La Mer, it is all I use!

JP

Jul 19, 2026

Redeeming “Waves of La Mer” points are very confusing. I didn’t get $75 off my purchase and I didn’t get 2-day free shipping. There was no code to enter and benefits should automatically be applied.

Kate

Jul 17, 2026

The website is beautiful and intuitive.

Marta

Jul 14, 2026

Thank youu

Don

Jul 12, 2026

I regularly purchase from lamer. This purchase offered two bonus options. The options weren’t included. I was ignored and shrugged off when I contacted Customer Service. Good proud—-terrible customer service. Recommendation to check Amazon who get customer service

Carol

Jul 12, 2026

I’ve heard you have the best products. I shall see. For the price?

Nope

Jul 10, 2026

N/a

Sarah

Jul 9, 2026

It was beautifully packaged and arrived quickly, the product itself is worth every penny

Glam Pam

Jul 8, 2026

It went very well. I wish for how much I spent I could have received more samples as I am new to using your product and I like to try samples before I purchase full size products.

LG

Jul 7, 2026

All good

Online Shopper

Jul 7, 2026

very satisfied

Peach Farmer

Jul 7, 2026

My wife absolutely loves La Mer

Online Shopper

Jul 4, 2026

Love the products

KC

Jul 4, 2026

Worked for me

VG

Jul 2, 2026

I was gifted the moisturizing cream this past Christmas, and I am so in love with it that I needed to buy the nighttime moisturizer. Nothing compares to the feel of Le Mer. It's so smooth and keeps my skin barrier healthy, dewy, and glowing.

Amy G

Jul 1, 2026

Easy to find products, each product well described.

Online Shopper

Jul 1, 2026

Unable to use secure payment PayPal using your site

PyreneesMom

Jul 1, 2026

Pretty good! Easy enough to navigate and responsive.

Dré

Jun 27, 2026

I've used La Mer consistently for approximetely 10 years and I have been pleased with most of the products. However, I'm quite dissapointed that the makeup line has been discontinued. I have relied on the illuminator and skint tint for many years. I really used to be pleased with the perfecting treatment.

Vincygal

Jun 26, 2026

This site is extremely simply to shop from.

Online Shopper

Jun 26, 2026

Limited samples after $300 purchase I do like the descriptions of each product’s use/benefit.

Momof4

Jun 24, 2026

Checkout was a bit of a pain in the ass

My comment it about to receive the product because I don’t know if I bought at the real website.

Jun 24, 2026

Everything was ok but this is the first time I purchased the hand cream , my brother you to do it for me. I hope the experience I did will not disappoint me.