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Cookie's Kids Reviews - 5,093 Review - 8.7/10

Nov 28, 2024
Incorporated in 1973, Cookie's Kids is a kid's department store that features selections ranging from school uniforms to fashion brands to infant items to toys for all ages.
Circle of Excellence - Cookie's Kids

2016
Winner

Circle of
Excellence

1 years

Cookie's Kids Rating

Rating
Overall Satisfaction8.7 /10
Would Shop Here Again8.8 /10
Likelihood to Recommend8.8 /10
Product Selection9.2 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.4 /10
Product Met Expectations8.9 /10
On-Time Delivery8.8 /10
Satisfaction with Customer Support8.5 /10
Overall Satisfaction:
 

8.7out of 10


Would Shop Here Again:

 

8.8out of 10


Likelihood To Recommend:

 

8.8out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

81%84%

Neutral

12%12%

Negative

6%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.2 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

8.2 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

8.8 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.9 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.5 out of 10

Product Availability

How easily were you able to find the product you were looking for

8.8 out of 10

Returns Process

Satisfaction with the returns process

6.3 out of 10

Recent Reviews for Cookie's Kids

Showing 601 - 620 of 5,093

Online Shopper

Site Experience Feedback

Oct 11, 2024

No thanks.

Kalah

Site Experience Feedback

Oct 11, 2024

It was great!

BR

Site Experience Feedback

Oct 11, 2024

It was a great experience, the only thing is that I couldn't find size 18 being offered.

Nina

Site Experience Feedback

Oct 11, 2024

Excellent

Laylani

Site Experience Feedback

Oct 11, 2024

I liked shopping on the website and in store

Cj

Site Experience Feedback

Oct 11, 2024

It was great and fast

Asia

Site Experience Feedback

Oct 11, 2024

My experience has been great with any purchases I've have made with cookie kids.com

Shae

Site Experience Feedback

Oct 11, 2024

It was a great experience shopping at Cookies

Ny

Site Experience Feedback

Sep 24, 2024

Love coookieeees , love the prices & styles

Lulu

Site Experience Feedback

Oct 10, 2024

excellent experience

Q

Site Experience Feedback

Oct 10, 2024

Good

Tater

Site Experience Feedback

Oct 10, 2024

Good

Online Shopper

Site Experience Feedback

Oct 10, 2024

bueno parami estaba mucho alto el precio pero como es de ustedes el negicio y eso lo respeto el precio que ustedes deciden colocarle i gracias.

Lu

Site Experience Feedback

Oct 10, 2024

Nothing to complain about thanks

Online Shopper

Post-Delivery Feedback

Oct 10, 2024

Every thing good

Online Shopper

Post-Delivery Feedback

Oct 10, 2024

Great price and size selection for school uniforms. Shipping is a little slow so order weeks before items are needed

Online Shopper

Site Experience Feedback

Sep 23, 2024

It was decent

Ciara

Site Experience Feedback

Oct 10, 2024

I love your selection and sales!! It's easy to move around your website to find what I need.

NAYNAY

Site Experience Feedback

Oct 10, 2024

My overall experience was good although I don't feel like they have a variety of coats to choose from.. They seem almost plain color and no designs, also when shopping for I noticed that they don't seem to have much single size like plain 8 its 8-10 which is scary because you don't want the coat to be to big.

Sadie

Site Experience Feedback

Oct 10, 2024

So cute