CITY HOME Customer Reviews

Online Shopper

Jul 23, 2026

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Marianna

Jul 23, 2026

When selecting a product from the list and then going back doesn't take you back where you left off. Also, when going to the next page, it start on the bottom vs the top.

Praia

Jul 23, 2026

Easy and quick

Online Shopper

Jul 23, 2026

I went to check out item in store to make sure I liked it then went and ordered online because it was much quicker than using an instore associate.

Grace Pembroke Pines

Jul 23, 2026

Good experience. Only gave 2 options for delivery.

Mari

Jul 23, 2026

The site is easy to navigate and the selection was easy to sort through

Online Shopper

Jul 23, 2026

City furniture has the best furniture at great prices love my experience

Dolce

Jul 23, 2026

Great Experience

allenmil

Jul 23, 2026

it was a good experience

Online Shopper

Jul 22, 2026

I am extremely disappointed with my experience at City Home. What should have been a simple furniture purchase turned into one of the worst customer service experiences I’ve encountered. I ordered and paid for four dining chairs, along with an additional fee for premium delivery. Four days later, only one chair was delivered. When I asked the delivery driver where the remaining three chairs were, he contacted the store on my behalf. I was told that someone would research the issue and call me back that same day. No one ever did. After waiting several days, I called again. This time, I was told it appeared the remaining chairs had been discontinued, but no solution was offered. Instead, I was once again promised a callback after they gathered more information. Once again, no one followed through. I eventually had to call a third time, only to be informed that the chairs had indeed been discontinued. As a result, I am now left with one dining chair for a four-person dining table because City Home accepted my order and delivered only a fraction of what I purchased. To make matters worse, their proposed solution was to pick up the single chair they delivered—while refusing to refund the premium delivery fee that I paid for a delivery that was never completed. Charging customers for premium delivery while failing to deliver the complete order is completely unacceptable. The lack of communication, repeated broken promises to return my calls, poor inventory management, and failure to provide a reasonable resolution demonstrate a serious disregard for customer service. Selling merchandise that cannot be fulfilled, failing to proactively notify customers, and then expecting the customer to chase down answers is unprofessional and unacceptable. Based on this experience, I cannot recommend City Home. The entire process felt misleading and, at best, reflects extremely poor business practices. I expected far better from a company selling quality furniture, but instead received frustration, wasted time, and a completely unresolved purchase.

Del

Jul 22, 2026

Sight was easy to navigate only suggestion would be to add sort by color options also I applied for and was approved for the credit card- however it didn’t automatically apply to my purchase

Alexander Dominguez

Jul 22, 2026

I had a great experience with the City Home website. The site was easy to navigate, product information was clear, and the checkout process was simple and seamless. I had already visited the showroom to see the sofa in person, and being able to complete my purchase online afterward made everything very convenient. I’m excited to receive my Everly sectional and hope the delivery experience is just as smooth. So far, everything has been excellent!

Jane

Jul 22, 2026

Easy to order, easy to schedule delivery, high quality.

Sergio

Jul 22, 2026

Very easy to navigate

Dan

Jul 22, 2026

NA

olivia

Jul 21, 2026

Very good and easy experience. Clear and nice.

Karen

Jul 21, 2026

It was fine

Margo

Jul 21, 2026

From soup to nuts, everything was great! Also loved the fact that the sales.people didn't bother you as well were shopping. Only introduced themselves, told us their name and stated "If you need my help, I am here".

Lucy V

Jul 20, 2026

Overall, my experience with the website was positive. The site was easy to navigate, and I was able to find the information I needed without too much difficulty. The pages loaded quickly, and the layout was clean and organized. One area that could be improved is making certain sections easier to locate, as I had to click through several pages to find what I was looking for. Adding clearer menu labels or a more prominent search feature would make the experience even better. Overall, I appreciate the user-friendly design and would recommend continuing to improve navigation and accessibility for visitors.

Online Shopper

Jul 20, 2026

Quick and painless!

Online Shopper

Jul 20, 2026

The website was excellent. Very easy to navigate.

Online Shopper

Jul 20, 2026

Good

Online Shopper

Jul 20, 2026

Sometimes the website is not easy to navigate. Extra images flicker over the main image when I try to scroll down. This was frustrating. Also, it was difficult to figure out the delivery option and scheduling. When shopping on the site, I examined a few items only to see that they are out of stock or more than a month away from availability. I wasted my time when considering those items. Finally, I found that the prices here are a lot more than they should be.

Alex

Jul 20, 2026

Items are in stock and deliver quickly . That was the difference

Great product and excellent service

Jul 20, 2026

We had such a wonderful experience purchasing our recliners last year that we decided to buy the same recliners for our new home. This time we ordered on line and the process was easy and flawless. We plan on looking at other items as we furnish our new home

Hil

Jul 19, 2026

Wish I could have had free shipping and quicker arrival

Erosa

Jul 19, 2026

Na

Satisfied client

Jul 19, 2026

good interaction

Dani

Jul 19, 2026

Good, straight forward

Online Shopper

Jul 19, 2026

Purchase was quick and easy

Online Shopper

Jul 19, 2026

No issues - only thing was I would like to be prompted to choose a specific delivery date rather than having to go back and change it from the automated date selected

Fl Sofa Shopper

Jul 19, 2026

Good overall first experience. Went in person to store and loved the store and selection.

K9Law

Jul 19, 2026

Great and easy to use

Online Shopper

Jul 19, 2026

jalicea2311@gmail.com

NA

Jul 19, 2026

Easy

Online Shopper

Jul 18, 2026

Easy

Julie

Jul 18, 2026

Very user friendly

Love it

Jul 18, 2026

Good

Vandy

Jul 18, 2026

It was a great experience!

Online Shopper

Jul 18, 2026

Good

Veronica

Jul 18, 2026

I love city

bill

Jul 18, 2026

very good

Valebe

Jul 18, 2026

Everything went smoothly! Love it

Joshua

Jul 18, 2026

I paid for installation and they broke the bed twice. They plan on coming next week to try the third attempt and building the bed correctly. Customer service on the phone had an attitude, and the people coming to build the bed didn’t appear to know how to build it correctly.

Online Shopper

Jul 18, 2026

Very easy to use

pdb0314

Jul 18, 2026

My items were delivered at 11PM when it was supposed to be 630PM. The delivery person was very friendly and he called as often as he could but I had to stay up to wait for the delivery. In addition a part of my order was lost per the driver. He stated the back of the truck was open and the item fell out while he was driving.

Jackie

Jul 18, 2026

Easy

Online Shopper

Jul 17, 2026

Good

Alex

Jul 17, 2026

Your website was very organized and helpful. Went to the showroom to see how the furniture was gonna look like by seeing it face to face. It helped me make the decision easier for me.

Sanjay Amin wells recliner purchase

Jul 17, 2026

Excellent and easy way to navigate and order.