CITY HOME Customer Reviews
CITY HOME holds a 8.7/10 overall rating based on 808 verified post-delivery reviews on Bizrate.
CITY HOME Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
No More Shopping Fails: Learn more about how our Verified Reviews are legit and empower you to shop with confidence!
Learn more about reviewsOverall Satisfaction:
8.7out of 10
Would Shop Here Again:
8.7out of 10
Likelihood To Recommend:
9out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 76% | 71% |
 Neutral | 10% | 11% |
 Negative | 14% | 19% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.3 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.3 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.7 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
7.3 out of 10
Overall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 84% | 84% |
Neutral | 12% | 12% |
Negative | 4% | 4% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.2 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9 out of 10
Shipping Charges
Satisfaction with shipping charges
8.1 out of 10
Variety of Shipping Options
Desired shipping options were available
9 out of 10
Recent Reviews for CITY HOME
Showing 1 - 50 of 4,690
Online Shopper
Site Experience FeedbackJul 17, 2026
Good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Alex
Site Experience FeedbackJul 17, 2026
Your website was very organized and helpful. Went to the showroom to see how the furniture was gonna look like by seeing it face to face. It helped me make the decision easier for me.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Sanjay Amin wells recliner purchase
Site Experience FeedbackJul 17, 2026
Excellent and easy way to navigate and order.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Alex
Site Experience FeedbackJul 17, 2026
Good Experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
k
Site Experience FeedbackJul 17, 2026
n/a
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Boho Coastal
Site Experience FeedbackJul 17, 2026
Don't have the chair yet, saw it the showroom and just ordered online (price was $100 less online).
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 6
Nats
Post-Delivery FeedbackJul 17, 2026
As usual, great service and quality from City Home. I will be purchasing again from them soon.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 8
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackJul 17, 2026
I bought a table and chairs from City furniture. When it came I wasn’t impressed with the table. It looks like it is a “second “ had obvious marks on it that they try to cover up.
- Overall Rating: 1
- Would Shop Here Again: 3
- Likelihood To Recommend: 4
- On Time Delivery: 10
- Customer Support: 5
Jay6
Site Experience FeedbackJul 16, 2026
Patricia Stackem helped us in the store. She was very helpful and assisted us.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gein
Site Experience FeedbackJul 16, 2026
Everything was fine and great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cena
Site Experience FeedbackJul 16, 2026
Easy application process. Estimated delivery date not accurate.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Satya
Site Experience FeedbackJul 16, 2026
My experience has been simple and easy. The website navigation is user friendly and every time I’ve made purchases with city furniture throughout my life, I have always been completely satisfied. I recommend city furniture to everyone I know.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jesus
Site Experience FeedbackJul 16, 2026
Love it
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
MR reyes
Site Experience FeedbackJul 16, 2026
Excellent love it easy thanks
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
No
Site Experience FeedbackJul 16, 2026
No
- Overall Rating: 6
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
Cheri
Site Experience FeedbackJul 15, 2026
good selection and price, easy ordering
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bob
Site Experience FeedbackJul 15, 2026
Good and very easy to follow.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rocy
Site Experience FeedbackJul 15, 2026
Good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
SueA
Site Experience FeedbackJul 15, 2026
I just ordered a headboard, that when I tryed to order it in store. It was unavailable- I hope I get it
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
Online Shopper
Site Experience FeedbackJul 15, 2026
It was easy to find what I was looking for.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
mamachila
Site Experience FeedbackJul 15, 2026
Was easy to navigate and to purchase my items
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackJul 15, 2026
Great so far
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Edgar Martinez
Site Experience FeedbackJul 15, 2026
Very good page. Only he has problems with Google.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
.
Site Experience FeedbackJul 15, 2026
.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 15, 2026
good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sweet
Site Experience FeedbackJul 15, 2026
Very satisfied
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Paola
Site Experience FeedbackJul 15, 2026
Great easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jbush79
Site Experience FeedbackJul 15, 2026
Easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 15, 2026
The website was a bit glitchy in putting in a state for the address
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
Vic
Site Experience FeedbackJul 15, 2026
It was easy to find what I was looking for
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Clearwater, FL
Site Experience FeedbackJul 15, 2026
The salesperson Hector in the Clearwater store was not very engaging. It was easier to order through the website than in the store. AND I saved $200 online vs in the store.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Mechy
Site Experience FeedbackJul 14, 2026
Very impress with the online service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Maddyv
Site Experience FeedbackJul 14, 2026
Great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 14, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Manny Mendez
Site Experience FeedbackJul 14, 2026
It was easy to shop and they have exactly what I needed and the prices was awesome I was impressed with the selection they have I will purchase from them again.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tina
Site Experience FeedbackJul 14, 2026
I am a big fan of City hone. When I moved to Florida and bought my house, I’ve purchased all my furniture from here and i have received so many compliments. Highly recommended!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dusty
Post-Delivery FeedbackJul 14, 2026
I ordered a Couch and dinning set, the couch came as ordered and pictured on web site, dinning table and chairs where suppose to be light colored but it came with chair legs in a gray color day delivered was thunder storms and rain so I didn't realize until truck left
- Overall Rating: 3
- Would Shop Here Again: 2
- Likelihood To Recommend: 2
- On Time Delivery: 9
- Customer Support: 2
Rich
Site Experience FeedbackJul 14, 2026
Good too do business with. Assembly price a little high.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
nonick
Site Experience FeedbackJul 14, 2026
item out of stock.
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
Just here to buy
Site Experience FeedbackJul 14, 2026
Nothing good/bad to say. Came to purchase a mattress and completed within 5 minutes.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Post-Delivery FeedbackJul 14, 2026
Purchased 5 bar stools & quality was very good. On time & quick delivery. Had to contact tech support & touch up were made quickly & well done
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Dani
Post-Delivery FeedbackJul 14, 2026
Calling Customer Service to get a price adjustment wasn't the easiest. I was told I had to wait 48 hours and they couldn't provide with a confirmation number.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: 8
Online Shopper
Site Experience FeedbackJul 14, 2026
Easy
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Easy
Site Experience FeedbackJul 13, 2026
I like the sales.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
None
Site Experience FeedbackJul 13, 2026
Good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Jess
Site Experience FeedbackJul 13, 2026
In Store and online both purchases were very easy to do .
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cassie
Site Experience FeedbackJul 13, 2026
Overall had a great experience. Found my items in stores and was able to navigate easily through website to purchase my item online.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Leibz
Site Experience FeedbackJul 13, 2026
Was exceptional! The rug is stunning!
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Bob
Post-Delivery FeedbackJul 13, 2026
Product great. Delivery guy...grumpy. Thought I was to receive a message 30 minutes ahead of time. Got a message that "we will be there in 3 minutes"...had to run home fast. When asked, the guy said, he wasn't even going to send a message. Had the attitude. Other than that, everything is fine.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: 10
Ricky
Site Experience FeedbackJul 13, 2026
So excited for the bunk bed when we move to Florida and impressed that it plans to aririve within two days!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10