CITY HOME Reviews - 800 Post-Delivery Reviews - 8.8/10
CITY HOME Rating
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Learn more about reviewsOverall Satisfaction:
8.8out of 10
Would Shop Here Again:
8.7out of 10
Likelihood To Recommend:
9.1out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 79% | 76% |
 Neutral | 9% | 8% |
 Negative | 13% | 15% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.9 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.8 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
7.5 out of 10
Overall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 85% | 86% |
Neutral | 12% | 11% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.2 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9 out of 10
Shipping Charges
Satisfaction with shipping charges
8.2 out of 10
Variety of Shipping Options
Desired shipping options were available
9 out of 10
Recent Reviews for CITY HOME
Showing 1 - 50 of 4,686
Great City Home Purchase
Site Experience FeedbackJun 28, 2026
Very good experience, found the perfect product for the right price
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ray
Site Experience FeedbackJun 28, 2026
Was all good except not enough detailed info on product dimensions in a visual format like a schematic with measurements overlayed in the photo
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Eugenio
Site Experience FeedbackJun 28, 2026
Everything looked great. Very easy to add to the cart and buy in a few clicks. No complaints
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJun 28, 2026
Overall I am very satisfied with my products and experience with City Home. No complaints.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
The Mo’s
Site Experience FeedbackJun 28, 2026
Smooth. And there’s was a $250 dollar off sale. Winning!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Post-Delivery FeedbackJun 28, 2026
Quality of product is disappointing. Waiting for customer service to respond to claim submitted.
- Overall Rating: 4
- Would Shop Here Again: 5
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 4
Messi
Site Experience FeedbackJun 28, 2026
I have been to your store and I feel that the website accurately reflects your product so I purchased item without seeing it at the store.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 28, 2026
Good, easy purchase
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mandy
Site Experience FeedbackJun 28, 2026
Good, we found what we wanted
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 6
Online Shopper
Site Experience FeedbackJun 28, 2026
Overall good - didn’t see where I could add usa250 for discount
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
valmg7
Site Experience FeedbackJun 28, 2026
Love how easy it is to checkout and schedule the delivery of items. Been purchasing furniture from City for years and they do not dissapoint.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJun 28, 2026
Full experience was amazing from start to finish.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
El Portal Dweller
Site Experience FeedbackJun 28, 2026
We had great service at the Dania Beach store.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
R
Site Experience FeedbackJun 28, 2026
No Dey
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Don’t publish!
Site Experience FeedbackJun 28, 2026
It was good I do a lot of in store purchase. I prefer that
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nit
Site Experience FeedbackJun 28, 2026
Very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tay
Site Experience FeedbackJun 27, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Customer
Site Experience FeedbackJun 27, 2026
Can’t wait for my order. I wish everything I ordered would be arriving the same day and not in two different delivery days.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 27, 2026
excelente
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bell
Site Experience FeedbackJun 27, 2026
Excellent. Easy to use and efficient
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Unica
Site Experience FeedbackJun 27, 2026
Really good experience buying with you guys I been buying before I can’t complain about the Funiture
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gemi
Site Experience FeedbackJun 27, 2026
My experience today on the web was great, I found what I was looking for very quickly and they say they will send me my order within 3 days, is fantastic.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackJun 27, 2026
Good
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 26, 2026
It's easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 26, 2026
Prices keep changing day to day , some offers with prices getting higher…
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
MARY
Site Experience FeedbackJun 26, 2026
I LOVE IT, SAME PRICE AS SHOWROOM, EASY & FASTER. I WOULD BUY IT AGAIN, WITHOUT THINKING IT TWICE.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 26, 2026
Good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackJun 26, 2026
Easy to see the product and description measurements. Haven’t received the shipment yet. I’m disappointed in the delivery date today’s June 26 and the delivery isn’t until August.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kemper
Site Experience FeedbackJun 26, 2026
Very customer friendly and easy to order.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
A home for everyone
Site Experience FeedbackJun 26, 2026
It was easy
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Joseph
Site Experience FeedbackJun 25, 2026
Great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Oxi
Site Experience FeedbackJun 25, 2026
I don’t find very easy searching for buffet servers/cabinets. I kept trying different ways by using measurement that I need and material but it won’t show up all items in stock unless I scroll down through website.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackJun 25, 2026
Great
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Chefdaddi
Site Experience FeedbackJun 25, 2026
Love it! City has always been the place for my family to buy furniture.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Richko
Site Experience FeedbackJun 25, 2026
I was pleasantly surprised to find that since the time of my last order it's now possible to order online (with delivery to DE) without calling customer service.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MikeSou
Site Experience FeedbackJun 25, 2026
It was a positive and straightforward experience.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJun 25, 2026
The website was easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Yordi
Site Experience FeedbackJun 25, 2026
Excellent experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jeannie Andre
Site Experience FeedbackJun 25, 2026
Great easygoing
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Andreina
Site Experience FeedbackJun 25, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
VICAMAKEUP
Site Experience FeedbackJun 25, 2026
I had a great experience shopping on the CITY HOME website. The site was easy to navigate, products were clearly displayed, and the checkout process was simple and fast. I was able to find what I needed quickly and overall I am very satisfied with my experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Easy shop
Site Experience FeedbackJun 25, 2026
I had an easy transaction of purchasing a new bed for my son. I was able to use affirm so I won’t have to pay for everything all at once.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tom
Site Experience FeedbackJun 25, 2026
Easy to navigate and ordering was simple. So happy delivery for us was available next day on this purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Disappointed in Naples
Post-Delivery FeedbackJun 25, 2026
We just completed a big family room remodel project and I was excited to order some new furniture to complete the project. I found the perfect chairs and loveseat and immediately ordered them. I was impressed and excited to find out delivery could be made in only 3 days! The day of delivery I had returned to work after a week off during the remodel and my disabled husband was home waiting for the delivery. I tracked it all day and kept him informed. Late in the afternoon the furniture was finally delivered, but only one of two matching recliners. My husband fought with the delivery person about signing his acceptance of the furniture when one piece was missing. The delivery person called someone who talked to my husband, and he asked them to call me. I then got a call apologizing for the missing recliner. She told me she would call in the morning with the next delivery date. So we kept the delivery and waited until the next day. Ultimately, the next day I got a call telling me the chair had been discontinued and was no longer available! She tried to give me store credit, but I insisted on a refund, which she told me could take up to 14 days to process. Now I have a recliner that I cannot get a match to, and I am back in the hunt for replacements. And I will more than likely be returning the chair I do have so I can get 2 matching chairs and not a hodge podge of furniture ! If I had just received a call initially letting me know that two of the recliners I picked out were not available all of this anguish could’ve been avoided. It’s ridiculous that the delivery guy or warehouse person decided it was ok to just give me half my order without any discussion or communication. I am frustrated and angry and won’t waste my time with City Furniture ever again.
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
- On Time Delivery: 7
- Customer Support: 1
Vanessa
Site Experience FeedbackJun 25, 2026
Overall, my experience with the website was positive. The site was easy to navigate, and I was able to browse products and compare options without much difficulty. The product images and descriptions were helpful in making decisions. One area that could be improved is the speed of some pages and the filtering options when searching for specific items. It would also be helpful to have more room-view examples showing how furniture and décor pieces work together. Overall, the website provided a good shopping experience, and I was able to find the products I was looking for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Netta
Post-Delivery FeedbackJun 25, 2026
I ordered a table and four chairs and received a table and one chair this was on June 14 every time I check my Email is saying it’s on backorder. I have not received any further information.
- Overall Rating: 3
- Would Shop Here Again: 3
- Likelihood To Recommend: 3
- On Time Delivery: 10
- Customer Support: 7
Kev
Site Experience FeedbackJun 24, 2026
Great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Na
Site Experience FeedbackJun 24, 2026
Na
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Ashley
Site Experience FeedbackJun 24, 2026
Fast delivery!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ashley
Site Experience FeedbackJun 24, 2026
Loved it! Fast delivery
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10