CITY HOME Customer Reviews
CITY HOME holds a 8.8/10 overall rating based on 801 verified post-delivery reviews on Bizrate.
CITY HOME Rating
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Learn more about reviewsOverall Satisfaction:
8.8out of 10
Would Shop Here Again:
8.7out of 10
Likelihood To Recommend:
9.1out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 79% | 76% |
 Neutral | 9% | 8% |
 Negative | 13% | 16% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.3 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.9 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.8 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
7.5 out of 10
Overall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 85% | 86% |
Neutral | 12% | 11% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.2 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9 out of 10
Shipping Charges
Satisfaction with shipping charges
8.2 out of 10
Variety of Shipping Options
Desired shipping options were available
9 out of 10
Recent Reviews for CITY HOME
Showing 1 - 50 of 4,678
Sam
Site Experience FeedbackJun 29, 2026
It was great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
John
Site Experience FeedbackJun 29, 2026
Experience so far is good , hoping to receive the bunk bed in 3 days as promised and assembling it easily and hoping my kids get to enjoy it to the fullest
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
Beth
Site Experience FeedbackJun 29, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jane
Site Experience FeedbackJun 29, 2026
No issues
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
turkishgirl
Site Experience FeedbackJun 29, 2026
The selection is really well that I can choose what I like. The delivery fee is a bit higher than other places.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Mark K
Site Experience FeedbackJun 29, 2026
Well designed site. Easy to use. Good UX.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Pcc
Site Experience FeedbackJun 29, 2026
Loved the AR function
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
dmd548_FL
Site Experience FeedbackJun 29, 2026
The people at the store were great, the website made it easy! Super easy!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kim
Site Experience FeedbackJun 29, 2026
City Home has great prices for current styles
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
New Furniture Order
Site Experience FeedbackJun 29, 2026
Good interaction and easy to use
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJun 29, 2026
I placed my order on Friday night. I was told it would take 2 to 3 days. On Saturday someone called me 5 times i told them i couldn’t get there until Sunday. The way said Sunday the store would open at 10:30 i show up to pick my item and because it was Father’s Day customer pick up was closed. The guy could’ve said that. I go back on Monday and it turns out my order was no longer available and then I had to wait until Wednesday. Bad communication. In the showroom I met one gurl who was not helpful and then I met one who was amazing. After I spoke with sups the issue was fixed that’s when I was told I aid to wait but they did assist.
- Overall Rating: 4
- Would Shop Here Again: 5
- Likelihood To Recommend: N/A
- On Time Delivery: 2
- Customer Support: 3
Roxy
Post-Delivery FeedbackJun 29, 2026
City Furniture/Home is the best! Our home mainly consists of the Savannah Ivory Collection in every room! We and our family & friends love our home for the comfort and style that it has! We just ordered more in the collection that arrives soon! We even ordered some wall pieces that will arrive soon. Thank you City each and every time! 😊
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Great City Home Purchase
Site Experience FeedbackJun 28, 2026
Very good experience, found the perfect product for the right price
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ray
Site Experience FeedbackJun 28, 2026
Was all good except not enough detailed info on product dimensions in a visual format like a schematic with measurements overlayed in the photo
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Eugenio
Site Experience FeedbackJun 28, 2026
Everything looked great. Very easy to add to the cart and buy in a few clicks. No complaints
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJun 28, 2026
Overall I am very satisfied with my products and experience with City Home. No complaints.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
The Mo’s
Site Experience FeedbackJun 28, 2026
Smooth. And there’s was a $250 dollar off sale. Winning!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Post-Delivery FeedbackJun 28, 2026
Quality of product is disappointing. Waiting for customer service to respond to claim submitted.
- Overall Rating: 4
- Would Shop Here Again: 5
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 4
Messi
Site Experience FeedbackJun 28, 2026
I have been to your store and I feel that the website accurately reflects your product so I purchased item without seeing it at the store.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 28, 2026
Good, easy purchase
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mandy
Site Experience FeedbackJun 28, 2026
Good, we found what we wanted
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 6
Online Shopper
Site Experience FeedbackJun 28, 2026
Overall good - didn’t see where I could add usa250 for discount
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
valmg7
Site Experience FeedbackJun 28, 2026
Love how easy it is to checkout and schedule the delivery of items. Been purchasing furniture from City for years and they do not dissapoint.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJun 28, 2026
Full experience was amazing from start to finish.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
El Portal Dweller
Site Experience FeedbackJun 28, 2026
We had great service at the Dania Beach store.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
R
Site Experience FeedbackJun 28, 2026
No Dey
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Don’t publish!
Site Experience FeedbackJun 28, 2026
It was good I do a lot of in store purchase. I prefer that
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nit
Site Experience FeedbackJun 28, 2026
Very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tay
Site Experience FeedbackJun 27, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Customer
Site Experience FeedbackJun 27, 2026
Can’t wait for my order. I wish everything I ordered would be arriving the same day and not in two different delivery days.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 27, 2026
excelente
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bell
Site Experience FeedbackJun 27, 2026
Excellent. Easy to use and efficient
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Unica
Site Experience FeedbackJun 27, 2026
Really good experience buying with you guys I been buying before I can’t complain about the Funiture
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gemi
Site Experience FeedbackJun 27, 2026
My experience today on the web was great, I found what I was looking for very quickly and they say they will send me my order within 3 days, is fantastic.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackJun 27, 2026
Good
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 26, 2026
It's easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 26, 2026
Prices keep changing day to day , some offers with prices getting higher…
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
MARY
Site Experience FeedbackJun 26, 2026
I LOVE IT, SAME PRICE AS SHOWROOM, EASY & FASTER. I WOULD BUY IT AGAIN, WITHOUT THINKING IT TWICE.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 26, 2026
Good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackJun 26, 2026
Easy to see the product and description measurements. Haven’t received the shipment yet. I’m disappointed in the delivery date today’s June 26 and the delivery isn’t until August.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kemper
Site Experience FeedbackJun 26, 2026
Very customer friendly and easy to order.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
A home for everyone
Site Experience FeedbackJun 26, 2026
It was easy
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Joseph
Site Experience FeedbackJun 25, 2026
Great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Oxi
Site Experience FeedbackJun 25, 2026
I don’t find very easy searching for buffet servers/cabinets. I kept trying different ways by using measurement that I need and material but it won’t show up all items in stock unless I scroll down through website.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackJun 25, 2026
Great
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Chefdaddi
Site Experience FeedbackJun 25, 2026
Love it! City has always been the place for my family to buy furniture.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Richko
Site Experience FeedbackJun 25, 2026
I was pleasantly surprised to find that since the time of my last order it's now possible to order online (with delivery to DE) without calling customer service.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MikeSou
Site Experience FeedbackJun 25, 2026
It was a positive and straightforward experience.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJun 25, 2026
The website was easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Yordi
Site Experience FeedbackJun 25, 2026
Excellent experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10