CITY HOME Reviews - 799 Post-Delivery Reviews - 8.8/10
CITY HOME Rating
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Learn more about reviewsOverall Satisfaction:
8.8out of 10
Would Shop Here Again:
8.7out of 10
Likelihood To Recommend:
9.1out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 79% | 77% |
 Neutral | 9% | 9% |
 Negative | 12% | 15% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.9 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.8 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
7.5 out of 10
Overall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 84% | 84% |
Neutral | 12% | 12% |
Negative | 3% | 4% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9 out of 10
Shipping Charges
Satisfaction with shipping charges
8.2 out of 10
Variety of Shipping Options
Desired shipping options were available
9 out of 10
Recent Reviews for CITY HOME
Showing 1 - 50 of 4,689
Donna
Site Experience FeedbackJun 22, 2026
Very easy to order, but I did not like the shipping charges. It’s way too much to deliver two pillows, which weight practically nothing.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Duvan Z
Site Experience FeedbackJun 22, 2026
Good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
yia yia
Site Experience FeedbackJun 22, 2026
no issues
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Mynewhome
Site Experience FeedbackJun 22, 2026
Easy navigation
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 22, 2026
Awesome experience - very happy!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
RIOS
Site Experience FeedbackJun 22, 2026
Easy and pleasant purchase
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sfltony
Site Experience FeedbackJun 22, 2026
Made easy enough to spend your money!
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
Valero
Site Experience FeedbackJun 22, 2026
Super good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chris
Site Experience FeedbackJun 22, 2026
n?a
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Jimmy Z
Site Experience FeedbackJun 22, 2026
Excellent service from the Naples Store. previously purchased faux leather sectional, glass dining table & bed, coffee table & rug for rental Cozy Condo that's why we're back purchasing a rug for a bedroom
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Fred
Site Experience FeedbackJun 22, 2026
good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 22, 2026
It was fine nothing..couldnt find size of table
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
DLP
Post-Delivery FeedbackJun 22, 2026
Bought an electric recliner for my elderly mother. Quality of chair is excellent, it's very comfortable, and the remote is easy to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackJun 22, 2026
Great selection. Delivery and set up was seamless
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Ely
Site Experience FeedbackJun 21, 2026
Very good experience
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Couch surfer
Site Experience FeedbackJun 21, 2026
Found what i needed and added a rug to my order. Hard to search based on what is typed in. I just had to scroll until I found it. Also the price on the item dropped below what qualified for free premium delivery.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JJ Abraham
Site Experience FeedbackJun 21, 2026
Easy use
- Overall Rating: N/A
- Would Shop Here Again: 5
- Likelihood To Recommend: 6
Online Shopper
Post-Delivery FeedbackJun 21, 2026
Great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Fashion
Site Experience FeedbackJun 21, 2026
Good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackJun 21, 2026
Very easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Love the bed
Post-Delivery FeedbackJun 21, 2026
Great delivery. It was quick and I love the bed!
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Dee
Site Experience FeedbackJun 21, 2026
Charged me 3 times before it went through
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Yet
Site Experience FeedbackJun 21, 2026
Me encanta la página
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lu
Site Experience FeedbackJun 21, 2026
N/a
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Matt
Site Experience FeedbackJun 21, 2026
It was good.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
J
Site Experience FeedbackJun 21, 2026
Super easy transaction
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 21, 2026
Easy purchase, like the reasonable shipping
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gina
Site Experience FeedbackJun 21, 2026
I purchased 2 pillows and I was a little confused by the shipping price. For just 2 pillows it was a little high. I also think asking about protection plans for pillows is a bit odd. But my overall experience was good. I plan to buy a bed frame soon.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
BusyBrit
Site Experience FeedbackJun 20, 2026
The website is always easy to use and clear to understand. I look for price and quality but also durability since I have 3 daughters. City is one of our go to stops when we need to shop for new furniture
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 10
J
Site Experience FeedbackJun 20, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sofa purchase
Site Experience FeedbackJun 20, 2026
Easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 20, 2026
Overall shopping experience was good for a online order, I'm hoping it will not be the last time.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lee
Site Experience FeedbackJun 20, 2026
Great experience, I would only add more pictures to certain items that can actually show the size and texture in a real home
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 20, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
PC
Post-Delivery FeedbackJun 20, 2026
Needed an armoire. Found it online at City Home. It's a beautiful piece of furniture. Best I've found.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
WolfofFire
Site Experience FeedbackJun 20, 2026
We had gone to our local store to try out the furniture but purchased it at home when we measured the area. The website was easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mara
Post-Delivery FeedbackJun 20, 2026
After i assembled my sofa futon, I noticed a tear in the fabric as well as wrinkled areas on the top in the middle of the back seat. I filed a claim online and received a response 24 hrs later. I have a customer service rep coming to my home in 2 days to hopefully repair it. I am a returning customer (I previously purchased approx $10,000 of furniture 3 years ago) and hope that this will be rectified within a timely manner
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: 10
Happy purchase
Site Experience FeedbackJun 20, 2026
Easy and quick
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJun 20, 2026
Easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 19, 2026
Interaction was great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
HappyCustomerFL
Site Experience FeedbackJun 19, 2026
The website was easy to navigate and the checkout process was smooth. I found what I was looking for quickly and had a pleasant shopping experience. Thank you!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chiquita
Site Experience FeedbackJun 19, 2026
Very good 👍🏻
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Great quality and pricing
Site Experience FeedbackJun 19, 2026
Great service and pricing. Quality furniture ar affordable prices.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Susy
Site Experience FeedbackJun 19, 2026
Prefer website for purchase than instore
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 19, 2026
It was very easy to navigate and love the multiple pictures of items
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
LindaF
Site Experience FeedbackJun 19, 2026
Website is so easy to navigate. Everything looks beautiful. Checking out was easy with using Affirm.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 19, 2026
Easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lauren18
Site Experience FeedbackJun 19, 2026
Excellent experience!!!!
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
E
Site Experience FeedbackJun 19, 2026
The worst part was not being able to submit our tax exemption until after purchasing. Also, the customer service rep was very unprofessional. She did not use complete sentences or even phrases. When asking for my email she just said "your email" as well as not using a captial "I." She asked to call me and I refused because I didn't feel comfortable calling someone with such little professionalism.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackJun 19, 2026
xxxxx
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A