CITY HOME Reviews - 801 Post-Delivery Reviews - 8.8/10
CITY HOME Rating
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Learn more about reviewsOverall Satisfaction:
8.8out of 10
Would Shop Here Again:
8.7out of 10
Likelihood To Recommend:
9.1out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 79% | 78% |
 Neutral | 9% | 7% |
 Negative | 12% | 14% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.9 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.8 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
7.5 out of 10
Overall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 85% | 85% |
Neutral | 12% | 12% |
Negative | 3% | 4% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9 out of 10
Shipping Charges
Satisfaction with shipping charges
8.2 out of 10
Variety of Shipping Options
Desired shipping options were available
9 out of 10
Recent Reviews for CITY HOME
Showing 1 - 50 of 4,692
Coco
Site Experience FeedbackJun 23, 2026
Excellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
RJ
Site Experience FeedbackJun 23, 2026
Very great selection of sales and clearance items.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Dani
Site Experience FeedbackJun 23, 2026
it was really easy to find what I was looking for, and it was free shipping
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tami M
Site Experience FeedbackJun 23, 2026
I was able to order the furnishings I needed quickly, was also pleasantly surprised to see the teak entryway table back in stock in its natural color. The bedroom furniture looks great and will fit in the guest bedroom. I like that everything is solid wood. I only wish there were items at the store near me that I could see in person.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
JC
Site Experience FeedbackJun 23, 2026
It was good, Color of furniture needs to be of real photos in real settings, though.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Quick and Efficient
Site Experience FeedbackJun 23, 2026
Pretty simple transaction. Even spoke to a sales rep who confirmed that if the price drops I could request a refund of the difference within 14 days. This went smoothly and I can appreciate that.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Kk
Site Experience FeedbackJun 23, 2026
Easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Greg
Site Experience FeedbackJun 23, 2026
Easy to navigate, did want to add a speed queen laundry center to the order but it was not found on site. But is available in the store
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tim
Site Experience FeedbackJun 23, 2026
Bought this chair at the store, we live it. Want another. Website was ready to navigate and complete transaction
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Leazy B.
Post-Delivery FeedbackJun 23, 2026
Easy to purchase, matches the other one we bought. Our experiences that we have purchased!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Kellie
Site Experience FeedbackJun 23, 2026
Easy to use
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
GG
Site Experience FeedbackJun 23, 2026
The website had a good selection of furniture and products could be delivered quickly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
P Manuel
Site Experience FeedbackJun 23, 2026
Great service good credit system
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Hunni
Site Experience FeedbackJun 23, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJun 23, 2026
Easy to order online. Delivery went smoothly. They set the dresser where I asked. They Delivery guys were very nice through the whole exchange.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Donna
Site Experience FeedbackJun 22, 2026
Very easy to order, but I did not like the shipping charges. It’s way too much to deliver two pillows, which weight practically nothing.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Duvan Z
Site Experience FeedbackJun 22, 2026
Good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
yia yia
Site Experience FeedbackJun 22, 2026
no issues
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Mynewhome
Site Experience FeedbackJun 22, 2026
Easy navigation
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 22, 2026
Awesome experience - very happy!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
RIOS
Site Experience FeedbackJun 22, 2026
Easy and pleasant purchase
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sfltony
Site Experience FeedbackJun 22, 2026
Made easy enough to spend your money!
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
Valero
Site Experience FeedbackJun 22, 2026
Super good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chris
Site Experience FeedbackJun 22, 2026
n?a
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Jimmy Z
Site Experience FeedbackJun 22, 2026
Excellent service from the Naples Store. previously purchased faux leather sectional, glass dining table & bed, coffee table & rug for rental Cozy Condo that's why we're back purchasing a rug for a bedroom
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Fred
Site Experience FeedbackJun 22, 2026
good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 22, 2026
It was fine nothing..couldnt find size of table
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
DLP
Post-Delivery FeedbackJun 22, 2026
Bought an electric recliner for my elderly mother. Quality of chair is excellent, it's very comfortable, and the remote is easy to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackJun 22, 2026
Great selection. Delivery and set up was seamless
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Ely
Site Experience FeedbackJun 21, 2026
Very good experience
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Couch surfer
Site Experience FeedbackJun 21, 2026
Found what i needed and added a rug to my order. Hard to search based on what is typed in. I just had to scroll until I found it. Also the price on the item dropped below what qualified for free premium delivery.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JJ Abraham
Site Experience FeedbackJun 21, 2026
Easy use
- Overall Rating: N/A
- Would Shop Here Again: 5
- Likelihood To Recommend: 6
Online Shopper
Post-Delivery FeedbackJun 21, 2026
Great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Fashion
Site Experience FeedbackJun 21, 2026
Good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackJun 21, 2026
Very easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Love the bed
Post-Delivery FeedbackJun 21, 2026
Great delivery. It was quick and I love the bed!
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Dee
Site Experience FeedbackJun 21, 2026
Charged me 3 times before it went through
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Yet
Site Experience FeedbackJun 21, 2026
Me encanta la página
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lu
Site Experience FeedbackJun 21, 2026
N/a
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Matt
Site Experience FeedbackJun 21, 2026
It was good.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
J
Site Experience FeedbackJun 21, 2026
Super easy transaction
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 21, 2026
Easy purchase, like the reasonable shipping
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gina
Site Experience FeedbackJun 21, 2026
I purchased 2 pillows and I was a little confused by the shipping price. For just 2 pillows it was a little high. I also think asking about protection plans for pillows is a bit odd. But my overall experience was good. I plan to buy a bed frame soon.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
BusyBrit
Site Experience FeedbackJun 20, 2026
The website is always easy to use and clear to understand. I look for price and quality but also durability since I have 3 daughters. City is one of our go to stops when we need to shop for new furniture
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 10
J
Site Experience FeedbackJun 20, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sofa purchase
Site Experience FeedbackJun 20, 2026
Easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 20, 2026
Overall shopping experience was good for a online order, I'm hoping it will not be the last time.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lee
Site Experience FeedbackJun 20, 2026
Great experience, I would only add more pictures to certain items that can actually show the size and texture in a real home
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 20, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
PC
Post-Delivery FeedbackJun 20, 2026
Needed an armoire. Found it online at City Home. It's a beautiful piece of furniture. Best I've found.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10