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Chick's Discount Saddlery Reviews - 26,812 Review - 9.3/10

Nov 28, 2024
Chick's Discount Saddlery is a retailer and direct marketer of Horse related equipment and supplies. They ship worldwide.
Circle of Excellence - Chick's Discount Saddlery

2022
Winner

Circle of
Excellence

2 years

Chick's Discount Saddlery Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.4 /10
Likelihood to Recommend9.4 /10
Product Selection9.3 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.3 /10
On-Time Delivery9.3 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.4out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

84%84%

Neutral

13%13%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.2 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.3 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.4 out of 10

Shipping Charges

Satisfaction with shipping charges

7.0 out of 10

Variety of Shipping Options

Desired shipping options were available

8.7 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.3 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.3 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.3 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

7.8 out of 10

Recent Reviews for Chick's Discount Saddlery

Showing 721 - 740 of 26,812

Online Shopper

Site Experience Feedback

Nov 22, 2024

I wanted a medium dog blanket in purple and they didn't have that color.. had to pick blue

HorseNewbie

Site Experience Feedback

Nov 22, 2024

Good, can sort and narrow down search. Would like more discount codes.

Nettie

Site Experience Feedback

Nov 22, 2024

It was fine

Toodles

Site Experience Feedback

Nov 11, 2024

Always love chicks selection quality and value!


Post-Delivery Feedback

Nov 22, 2024

Always has the best value and good quality products.

Kaseem123

Site Experience Feedback

Nov 22, 2024

I've recommended chicks website to other people when I ran a boarding stable, and people were getting their first horses. Though, I've never needed to use it myself until now, it's just as easy and used friendly as I have been told it is.

keno

Site Experience Feedback

Nov 22, 2024

Great and fun stuff!

Wrangler

Site Experience Feedback

Nov 01, 2024

Wrangler


Post-Delivery Feedback

Nov 22, 2024

Loved my horse blanket. My granddaughter was so happy. My order came on time and I was very happy

Kat

Site Experience Feedback

Nov 22, 2024

No issues love Chick's!

DJones

Site Experience Feedback

Nov 14, 2024

very easy to find what you are looking for and always seem to have good prices.

~Penny~

Site Experience Feedback

Nov 22, 2024

Good experience. Easy to order.

Rodeo mom

Site Experience Feedback

Nov 22, 2024

My overall experience was great. The site is easy to navigate and the item wanted was on sale.

N/A

Site Experience Feedback

Nov 12, 2024

Quick and easy


Post-Delivery Feedback

Nov 22, 2024

Very happy with ease of ordering as well as speed in shipping and quality of item

Patty

Site Experience Feedback

Nov 10, 2024

Very easy to navigate.


Post-Delivery Feedback

Nov 22, 2024

The order was slow in coming, almost 2 weeks. But the product was as expected.

TJ

Site Experience Feedback

Nov 09, 2024

The website’s search bar took me right to the exact products I was looking for. Fast, easy, and affordable. I’ll be ordering again.


Post-Delivery Feedback

Nov 22, 2024

I found the exact halters that I had been looking for , however they were much less expensive than other stores. The snaps on the chin might need to be a little heavier duty for my rowdy bunch, but overall I’m very pleased with this purchase, will order again, and recommend others to take a look at Chicks when they need to restock their tack room.

Allissa

Site Experience Feedback

Nov 22, 2024

Great experience, found everything I needed for the best prices!

Margaret

Site Experience Feedback

Nov 22, 2024

Easy to navigate. Appreciate the sales.

Kylee

Site Experience Feedback

Nov 22, 2024

Great look and easy to find what I wanted lots of products

Double T

Site Experience Feedback

Nov 22, 2024

Good experience… user friendly… hope my shipment is timely🍃😉

Online Shopper

Site Experience Feedback

Nov 22, 2024

great Item for barn gifts, easy to order. I bought 11 pair between two orders,

Kathy

Post-Delivery Feedback

Nov 22, 2024

Great prices and variety