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Chick's Discount Saddlery Reviews - 26,812 Review - 9.3/10

Nov 28, 2024
Chick's Discount Saddlery is a retailer and direct marketer of Horse related equipment and supplies. They ship worldwide.
Circle of Excellence - Chick's Discount Saddlery

2022
Winner

Circle of
Excellence

2 years

Chick's Discount Saddlery Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.4 /10
Likelihood to Recommend9.4 /10
Product Selection9.3 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.3 /10
On-Time Delivery9.3 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.4out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

84%84%

Neutral

13%13%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.2 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.3 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.4 out of 10

Shipping Charges

Satisfaction with shipping charges

7.0 out of 10

Variety of Shipping Options

Desired shipping options were available

8.7 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.3 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.3 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.3 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

7.8 out of 10

Recent Reviews for Chick's Discount Saddlery

Showing 681 - 700 of 26,812

Online Shopper

Post-Delivery Feedback

Nov 22, 2024

After I placed my order I had no communication regarding shipment. It took 5 days after I ordered for them to ship my product (I checked on their website). There is no way to track the shipment! It took 10 days from order to delivery, and again, no communication from Chick's. With shipping charges, the cost was not a discount. I could have ordered from Amazon.

RRuble

Site Experience Feedback

Nov 22, 2024

I love shopping this website for my girls. It is reasonably priced and good quality. I have four girls who all love horses so to be able to find somewhere that I can afford to keep up with their hobby has been a blessing!

Melody

Post-Delivery Feedback

Nov 22, 2024

Great products at great Prices!

BluEyes

Site Experience Feedback

Nov 22, 2024

Exciting cause now I'm working for one them long jackets ol western one for my son for Christmas it was simple I'm in love with Chick's Discount Saddlery my new favorite online shopping place THANK YOU

Vet

Site Experience Feedback

Nov 22, 2024

The website was easy to locate what I needed. Easy to navigate. Great filters.

Sarah Jean

Site Experience Feedback

Nov 22, 2024

Great quality and even better price, I look forward to getting my next order!

Dave90

Site Experience Feedback

Nov 22, 2024

Very helpful, great sales prices, overall great products

Ellen

Post-Delivery Feedback

Nov 22, 2024

Unfortunately my mare destroyed her new blanket within 2 hours of putting it on her, i wanted to cry . Not your fault , but she managed to rip it up badly.

LGoodrum4

Site Experience Feedback

Nov 22, 2024

It went very well and smoothly. Every time I use the website I am able to easily find many options for what I am looking for and the process always goes good.

momof4angels

Site Experience Feedback

Nov 22, 2024

Not thrilled about the shipping charges. I think after $50.00 should have free shipping,

Online Shopper

Site Experience Feedback

Nov 22, 2024

Fair. Been using off and on for 15years

Gail

Site Experience Feedback

Nov 22, 2024

I like the selection and the prices usually

Lacy

Site Experience Feedback

Nov 22, 2024

Good

DisneyMama

Site Experience Feedback

Nov 11, 2024

some items need more pictures at a different angle


Post-Delivery Feedback

Nov 22, 2024

Everything that I ordered was great except the bell boots were a bit smaller than the advertised size. I will just donate or regift them

Michelle

Site Experience Feedback

Nov 22, 2024

Love this online store

Online Shopper

Site Experience Feedback

Nov 22, 2024

Great experience. If item no longer available, it will be nice to be completely out of my research.

Bri

Site Experience Feedback

Nov 22, 2024

The website was super easy to use. I have ordered things from them in the past and the shipping is always on time. If there is an issue with the order they always find a way to fix it. Overall I love purchasing items from this site!

Online Shopper

Site Experience Feedback

Nov 22, 2024

Love your store hate the shipping costs and time it takes to get to me

Su

Site Experience Feedback

Nov 22, 2024

Always nice to shop here as the prices are great and the products are awesome.

Online Shopper

Site Experience Feedback

Nov 22, 2024

Easy to navigate