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Chick's Discount Saddlery Reviews - 26,902 Review - 9.3/10

Nov 27, 2024
Chick's Discount Saddlery is a retailer and direct marketer of Horse related equipment and supplies. They ship worldwide.
Circle of Excellence - Chick's Discount Saddlery

2022
Winner

Circle of
Excellence

2 years

Chick's Discount Saddlery Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.4 /10
Likelihood to Recommend9.4 /10
Product Selection9.3 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.3 /10
On-Time Delivery9.3 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.4out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

84%84%

Neutral

13%13%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.2 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.3 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.4 out of 10

Shipping Charges

Satisfaction with shipping charges

7.0 out of 10

Variety of Shipping Options

Desired shipping options were available

8.7 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.3 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.3 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.3 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

7.8 out of 10

Recent Reviews for Chick's Discount Saddlery

Showing 321 - 340 of 26,902

Kathy

Site Experience Feedback

Nov 24, 2024

Great price on early Black Friday sales

Kjcats

Site Experience Feedback

Nov 24, 2024

I have ordered only one item recently that I was not happy with

Online Shopper

Site Experience Feedback

Nov 24, 2024

All was great!

Timi

Site Experience Feedback

Nov 24, 2024

Quick and easy

Online Shopper

Site Experience Feedback

Nov 24, 2024

Good interaction

Online Shopper

Site Experience Feedback

Nov 24, 2024

Good

Online Shopper

Site Experience Feedback

Nov 24, 2024

I haven't ordered in years. Always a good experience

Noni

Site Experience Feedback

Nov 24, 2024

Good

Johnni

Site Experience Feedback

Nov 24, 2024

Very good

Steph

Site Experience Feedback

Nov 24, 2024

I enjoy how easy the process is

Online Shopper

Site Experience Feedback

Nov 24, 2024

Great price

Jme

Site Experience Feedback

Nov 24, 2024

Offer free shipping

Teddy Roosevelt

Site Experience Feedback

Nov 24, 2024

Was Fine.

Lois

Site Experience Feedback

Nov 24, 2024

Good products for a good price.

Md

Site Experience Feedback

Nov 24, 2024

Thanks for a quick and inexpensive shopping experience.

SecondChapter

Site Experience Feedback

Nov 24, 2024

I was specifically looking for a side pull, internet into the search line and several came up. I matched it up with some reins. Was easy peasy!

Ape

Site Experience Feedback

Nov 24, 2024

Good experience

Debbie

Site Experience Feedback

Nov 24, 2024

Nice choice of items,great sales

Em

Site Experience Feedback

Nov 24, 2024

Easy purchase and great prices

Good deal

Site Experience Feedback

Nov 24, 2024

Good