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Chick's Discount Saddlery Reviews - 26,902 Review - 9.3/10

Nov 27, 2024
Chick's Discount Saddlery is a retailer and direct marketer of Horse related equipment and supplies. They ship worldwide.
Circle of Excellence - Chick's Discount Saddlery

2022
Winner

Circle of
Excellence

2 years

Chick's Discount Saddlery Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.4 /10
Likelihood to Recommend9.4 /10
Product Selection9.3 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.3 /10
On-Time Delivery9.3 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.4out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

84%84%

Neutral

13%13%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.2 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.3 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.4 out of 10

Shipping Charges

Satisfaction with shipping charges

7.0 out of 10

Variety of Shipping Options

Desired shipping options were available

8.7 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.3 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.3 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.3 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

7.8 out of 10

Recent Reviews for Chick's Discount Saddlery

Showing 281 - 300 of 26,902

Jo

Site Experience Feedback

Nov 24, 2024

Love your site!

Online Shopper

Site Experience Feedback

Nov 24, 2024

Great array of products and some great prices, but feel like shipping is higher most other places

Lani

Site Experience Feedback

Nov 24, 2024

I always find good deals and quality items on Chick's. Recently repurchased my horse and went to Chick's to find him a turnout sheet.

Cyndie

Site Experience Feedback

Nov 14, 2024

I love Chicks


Post-Delivery Feedback

Nov 24, 2024

I was trying to be honest with my responses. The issue with my order was not so much that Chicks did anything wrong, but more that if you order online, it is not always the way you perceived the item online. Maybe a little more description, or being able to blow it up bigger to see detail might help. It is just one of those things that if with online ordering...you can't see it, feel it and touch it to make your buying decisions. I love Chicks. For what I have found you are the best company I have found for quality, price and selection.

Meg

Site Experience Feedback

Nov 24, 2024

Overall good. Just wish there was free shipping for black Friday week

Mira

Site Experience Feedback

Nov 24, 2024

Very adorable its good to get good hear on a budget

Cg

Site Experience Feedback

Nov 24, 2024

Reallly nice quality stuff.

Great

Site Experience Feedback

Nov 24, 2024

It was perfect

Brandy

Site Experience Feedback

Nov 24, 2024

Easy to order. I have ordered many times over the years. Always happy with my purchases.

Katie

Site Experience Feedback

Nov 24, 2024

I wish free shipping was offered

Tay

Site Experience Feedback

Nov 24, 2024

No problems. Prices clearly marked. Would have appreciated free shipping if spending a certain amount of money.

Dr.C

Site Experience Feedback

Nov 24, 2024

It was difficult to find sizing information.

Bree

Site Experience Feedback

Nov 24, 2024

Website was overall great. I was hoping to find more cute designs for my mare’s winter blanket but overall enjoyed shopping and excited for her new blanket to come in.

Online Shopper

Site Experience Feedback

Nov 24, 2024

Great

ponyboy

Site Experience Feedback

Nov 24, 2024

I think the site is very good, I just wish the personalized options would change the photo based on the selections because it can be hard to picture in your head

Cool Granny

Site Experience Feedback

Nov 24, 2024

enjoyed was kind of disappointed in shipping charges

Horse lover

Site Experience Feedback

Nov 24, 2024

They had good selection would've been better. If you could've used a search bar, they didn't have everything when I was looking for hoodies.

Kshea

Site Experience Feedback

Nov 24, 2024

Wish products had more pictures and more reviews

Bacci'

Site Experience Feedback

Nov 24, 2024

Quick, pleasant, and successful!

Online Shopper

Site Experience Feedback

Nov 24, 2024

Survey sucks