Chick's Discount Saddlery Reviews - 26,902 Review - 9.3/10
2022
Winner
Circle of
Excellence
2 years
Chick's Discount Saddlery Rating
Overall Satisfaction | 9.3 /10 |
---|---|
Would Shop Here Again | 9.4 /10 |
Likelihood to Recommend | 9.4 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.3 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.3 /10 |
On-Time Delivery | 9.3 /10 |
Satisfaction with Customer Support | 9.2 /10 |
9.3out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 84% | 84% |
Neutral | 13% | 13% |
Negative | 3% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.4 out of 10
Shipping Charges
Satisfaction with shipping charges
7.0 out of 10
Variety of Shipping Options
Desired shipping options were available
8.7 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.3 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.3 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.3 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
7.8 out of 10
Recent Reviews for Chick's Discount Saddlery
Showing 281 - 300 of 26,902
Jo
Site Experience Feedback
Nov 24, 2024
Love your site!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 24, 2024
Great array of products and some great prices, but feel like shipping is higher most other places
- Overall Rating: 9
- Would Shop Here Again: 6
- Likelihood To Recommend: 8
- Full ratings for this review »
Lani
Site Experience Feedback
Nov 24, 2024
I always find good deals and quality items on Chick's. Recently repurchased my horse and went to Chick's to find him a turnout sheet.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Cyndie
Site Experience Feedback
Nov 14, 2024
I love Chicks
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Cyndie
Post-Delivery Feedback
Nov 24, 2024
I was trying to be honest with my responses. The issue with my order was not so much that Chicks did anything wrong, but more that if you order online, it is not always the way you perceived the item online. Maybe a little more description, or being able to blow it up bigger to see detail might help. It is just one of those things that if with online ordering...you can't see it, feel it and touch it to make your buying decisions. I love Chicks. For what I have found you are the best company I have found for quality, price and selection.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Meg
Site Experience Feedback
Nov 24, 2024
Overall good. Just wish there was free shipping for black Friday week
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Mira
Site Experience Feedback
Nov 24, 2024
Very adorable its good to get good hear on a budget
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Cg
Site Experience Feedback
Nov 24, 2024
Reallly nice quality stuff.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Great
Site Experience Feedback
Nov 24, 2024
It was perfect
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Brandy
Site Experience Feedback
Nov 24, 2024
Easy to order. I have ordered many times over the years. Always happy with my purchases.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Katie
Site Experience Feedback
Nov 24, 2024
I wish free shipping was offered
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Tay
Site Experience Feedback
Nov 24, 2024
No problems. Prices clearly marked. Would have appreciated free shipping if spending a certain amount of money.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Dr.C
Site Experience Feedback
Nov 24, 2024
It was difficult to find sizing information.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bree
Site Experience Feedback
Nov 24, 2024
Website was overall great. I was hoping to find more cute designs for my mare’s winter blanket but overall enjoyed shopping and excited for her new blanket to come in.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 24, 2024
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
ponyboy
Site Experience Feedback
Nov 24, 2024
I think the site is very good, I just wish the personalized options would change the photo based on the selections because it can be hard to picture in your head
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Cool Granny
Site Experience Feedback
Nov 24, 2024
enjoyed was kind of disappointed in shipping charges
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Horse lover
Site Experience Feedback
Nov 24, 2024
They had good selection would've been better. If you could've used a search bar, they didn't have everything when I was looking for hoodies.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Kshea
Site Experience Feedback
Nov 24, 2024
Wish products had more pictures and more reviews
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bacci'
Site Experience Feedback
Nov 24, 2024
Quick, pleasant, and successful!
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 24, 2024
Survey sucks
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »