Chick's Discount Saddlery Reviews - 26,812 Review - 9.3/10
2022
Winner
Circle of
Excellence
2 years
Chick's Discount Saddlery Rating
Overall Satisfaction | 9.3 /10 |
---|---|
Would Shop Here Again | 9.4 /10 |
Likelihood to Recommend | 9.4 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.3 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.3 /10 |
On-Time Delivery | 9.3 /10 |
Satisfaction with Customer Support | 9.2 /10 |
9.3out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 84% | 84% |
Neutral | 13% | 13% |
Negative | 3% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.4 out of 10
Shipping Charges
Satisfaction with shipping charges
7.0 out of 10
Variety of Shipping Options
Desired shipping options were available
8.7 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.3 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.3 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.3 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
7.8 out of 10
Recent Reviews for Chick's Discount Saddlery
Showing 1021 - 1040 of 26,812
Cowma
Site Experience Feedback
Nov 19, 2024
Good. Easy to locate items. A little disappointed that some items do not show a size.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Horse mama
Site Experience Feedback
Nov 19, 2024
Seemed fairly simple
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- Full ratings for this review »
Charly
Site Experience Feedback
Nov 19, 2024
Website is easy to use. Orders are easy to place. Great selection of the products I use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 19, 2024
It was very good. Easy website to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Chicks love
Site Experience Feedback
Nov 19, 2024
I love Chick’s I have always been able to find what I’m looking for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Trader
Site Experience Feedback
Nov 19, 2024
With the amount spent most sites offer free shipping
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
- Full ratings for this review »
April
Site Experience Feedback
Nov 19, 2024
Easy site, hated that I had to pay for shipping when I bought an expensive order
- Overall Rating: 7
- Would Shop Here Again: 6
- Likelihood To Recommend: 7
- Full ratings for this review »
KM
Site Experience Feedback
Nov 19, 2024
Really love this site, always pleased with the products and pricing!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Hazel
Site Experience Feedback
Nov 19, 2024
A little tough to navigate
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
zfish
Site Experience Feedback
Nov 19, 2024
it was an easy shopping experience
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Cedar
Site Experience Feedback
Nov 19, 2024
Good Christmas ideas
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
K
Site Experience Feedback
Nov 19, 2024
Website is easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
JennK
Site Experience Feedback
Nov 19, 2024
You all have been part of our family since before you were chicks saddlery. you used to deliver stuff on a bike to my aunt. We will always look to you first if we can! Some things you do not carry but you cant have it all. I also miss some of your good sales for my kids and I do not know why.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Misleading product description
Site Experience Feedback
Nov 05, 2024
Was looking for a horse blanket and found what I needed
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Misleading product description
Post-Delivery Feedback
Nov 19, 2024
The blanket is not at ALL as it was described, it’s just a large piece of FELT, not at all durable! I’m quite certain it will only last a week tops!! AND it took 14 days to get here— not the FOUR that ur shipping map explains!! Feel totally ripped off. And my rescued horse will sadly be the one to suffer!! She’s BONE skinny and we’re having a bone chilling winter this year. Being a charity I don’t have trillions to spend, so I trusted YOU guys and am sadly disappointed, to say the least!
- Overall Rating: 1
- Would Shop Here Again: N/A
- Likelihood To Recommend: 1
- On Time Delivery: 1
- Customer Support: 1
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 19, 2024
Product appears to be nice
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Trudy
Site Experience Feedback
Nov 19, 2024
First time ordering, we will see.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- Full ratings for this review »
Petranella
Site Experience Feedback
Nov 19, 2024
I had a great time browsing Chick’s products and found the perfect coat for my dog!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Oct 25, 2024
Can only check out as guest no response to password reset request plus cannot get a phone call but guest checkout is great
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
Vicky
Site Experience Feedback
Nov 19, 2024
Very good !!! Thanks
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Ted
Site Experience Feedback
Nov 19, 2024
Fair price easy to find what I was looking for.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 7
- Full ratings for this review »