Brilliant Earth Reviews - 616 Post-Delivery Reviews - 8.8/10

KJAVE

Jun 15, 2026

Website is super user friendly and very great prices for the products!

Deb

Jun 15, 2026

I purchased the earrings because they had both my granddaughters birth stones in them. I was hoping they would have been a little bit bigger! But I love them.

D

Jun 15, 2026

Great value in both the product and price. The earrings were beautiful, and Brilliant Earth’s reputation gave me enough confidence to make a purchase online without first seeing the item in person. Unfortunately, the in-store pickup experience did not reflect that same level of quality. As a first-time customer, I did not feel particularly welcomed, and during my roughly 10-minute wait there was little effort made to create a hospitable or engaging experience. The associate who assisted with my pickup completed the transaction, but the interaction felt very transactional and impersonal. I am not expecting a red-carpet experience for an online pickup order. However, I do believe every customer should feel valued, regardless of whether they are picking up a $1,000 purchase or spending $10,000+ on jewelry. My impression was that smaller or younger buyers may not receive the same level of attention or warmth, which is disappointing for those who are choosing your brand for an important milestone or special occasion. The product exceeded my expectations, but the customer service experience left me feeling less appreciated as a customer than I had hoped

BillU

Jun 15, 2026

I’ve purchased from BE before and as is the case now, love the products, the service and the ongoing communication

Isaac

Jun 15, 2026

Very easy to navigate and ordering was smooth.

Jonah

Jun 14, 2026

Purchased an engagement ring and it showed up quick on time and very discreet, the quality was all there. My fiancé loves the ring

N/A

Jun 14, 2026

N/A

Al cien

Jun 14, 2026

Nice fast transaction

Monti21

Jun 14, 2026

Montoyanunezdavid@gmai.com

Mamadukes

Jun 14, 2026

Awesome site to build a ring of your dreams..highly recommend

Th B

Jun 13, 2026

Opals is beautiful. Love the color of the garnet

San

Jun 13, 2026

I know how hard it is to find quality these days, but this place to is great!

.

Jun 12, 2026

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Buck

Jun 12, 2026

It was easy and very affordable

Annmarie <3

Jun 11, 2026

I have been in the process of getting something set up to buy this beautiful ring for the love of my life <3 I wanted to get them something authentic, elegant, and something to fit their style. They fell in love with this ring and I knew I had to make it happen for them. I can’t wait to get it in to give them for our anniversary! The order even comes with free earrings and I love the protection plan options for the order. Overall, pretty impressed and thank god for payment plan options as well!!

aaandrewpark

Jun 11, 2026

i love the designs they have for rings.

tomkat

Jun 11, 2026

Jessica was great!

dahbihgah

Jun 10, 2026

More clarification on why stones with the same 4C's can have a pricing spread of $8k+. Is it dimensions? Proportions? Low end vs high end of the range of the same standard? No information available on site and requires 3rd party research to determine why there's a spread or what the difference is between stones.

Debbie

Jun 10, 2026

Love it Got chat assistant help

KJ

Jun 10, 2026

Loved my purchase of my wedding band, it fits beautifully with my engagement ring. It does look alittle different than when I tried it on in store, alittle more pointed at the top, but I still love it!

Jon

Jun 10, 2026

I love the products offered and quick delivery time frame. My wife loves the diamonds and this will not be the last!

Asher

Jun 10, 2026

It was super easy to figure out what I wanted through the filters in the app and ordering it was also a breeze. They give you a free gift over 1k so that was huge and it got here 5 days early. I didn’t need it early but I appreciated already having it.

Jayden

Jun 10, 2026

Keep it the same I love it

Goo

Jun 10, 2026

It was simple and easy to use, I knew what I was looking for and found it quick.

Faith

Jun 9, 2026

I love the website. I visit it often.

Diegon

Jun 9, 2026

All good and easy

big bagtom619

Jun 9, 2026

Beautiful cuts

Dsquared

Jun 8, 2026

I recently purchased three gold bracelets. 2 Chain and one petite diamond tennis bracelet. The bracelets are beautiful however I am probably going to have to exchange the tennis bracelet as the safety latch keeps coming undone. It snaps into place but then as I am wearing it, I will look down and it is opened so it does not latch snuggly.

Online Shopper

Jun 8, 2026

The necklace i ordered looked great on the website. However, it is incredibly small in person. I couldn't tell the clasp from the interlocking circles on the front. I'm not even sure if there are any diamonds because it is so small.

PlentyMoney

Jun 8, 2026

Good

T

Jun 7, 2026

Simple, smooth process.

Chris

Jun 7, 2026

I recently purchased an engagement ring from Brilliant Earth, and the experience so far has been excellent. Their website made it easy to compare diamonds and settings, and I appreciated the amount of information available to help me make an informed decision. The customization options were great, and I was able to find a ring that fit both my vision and budget.

Online Shopper

Jun 7, 2026

I want to buy a large emerald. I am not looking for an emerald shaped diamond. Big flaw in your system.

SteffieC

Jun 7, 2026

The process was easy and the bracelet is beautiful!

Online Shopper

Jun 7, 2026

I need help to return this purchase. Thanks

Amber

Jun 7, 2026

The staff is pretty chill. But I just only have some issues with checkout process. I hope my item will arrive on time.

Kickin

Jun 6, 2026

Con artists dont list gold weight and sell for 6x the spot cost of gold

-SP

Jun 6, 2026

I love Brilliant Earth! I got my Engagement and Wedding ring from them before I wanted to get more jewelry and they always make so simple and easy. Love the elegant looks.

Bill13

Jun 6, 2026

Purchased before with Brilliant Earth…all good… so purchasing again…why argue with success

MathTeacher37

Jun 6, 2026

There’s a great amount of options and customizations that can be done. Very user friendly experience overall

Jared d

Jun 5, 2026

Great options very easy to find and search for the things I needed. Great variety of beautiful diamonds I’m very pleased with my order.

Jay

Jun 5, 2026

Great experience! I have an old buddy from high school that is a manager Kirby was great to see him and his positive energy

Elliot

Jun 5, 2026

Good

Michael

Jun 5, 2026

Beautiful set of gold earrings, birthday gift… always a smooth experience with Brilliant Earth and top quality

Oscar

Jun 4, 2026

A very good experience with the salesman Jordan and Gabriel. Bought my engagement and wedding ring here.

DC Johnny

Jun 4, 2026

Great website

Stephen

Jun 4, 2026

I wish there was an option to use multiple payment methods and that you could choose your own amount for a gift card.

Rain

Jun 3, 2026

Professional ,pleasant ,helpful

Gunner

Jun 3, 2026

Good experience so far!

Pupsie

Jun 3, 2026

Easy to purchase from. Have purchased before. Both orders were colored lab diamonds. Best lab diamonds every. Bought blue and green, and the color flash is just outstanding.