Brilliant Earth Reviews - 612 Post-Delivery Reviews - 8.8/10
Brilliant Earth Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2020 Winner Circle of Excellence
4 years
No More Shopping Fails: Learn more about how our Verified Reviews are legit and empower you to shop with confidence!
Learn more about reviewsOverall Satisfaction:
8.8out of 10
Would Shop Here Again:
8.5out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 77% | 77% |
 Neutral | 11% | 10% |
 Negative | 12% | 13% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.2 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.7 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.7 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.5 out of 10
Returns Process
Satisfaction with the returns process
8.6 out of 10
Overall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 84% | 78% |
Neutral | 13% | 14% |
Negative | 4% | 7% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.2 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.2 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.7 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
8.7 out of 10
Recent Reviews for Brilliant Earth
Showing 1 - 50 of 1,967
Th B
Post-Delivery FeedbackJun 13, 2026
Opals is beautiful. Love the color of the garnet
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: N/A
- Customer Support: N/A
San
Post-Delivery FeedbackJun 13, 2026
I know how hard it is to find quality these days, but this place to is great!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
.
Site Experience FeedbackJun 12, 2026
.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Buck
Site Experience FeedbackJun 12, 2026
It was easy and very affordable
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Annmarie <3
Site Experience FeedbackJun 11, 2026
I have been in the process of getting something set up to buy this beautiful ring for the love of my life <3 I wanted to get them something authentic, elegant, and something to fit their style. They fell in love with this ring and I knew I had to make it happen for them. I can’t wait to get it in to give them for our anniversary! The order even comes with free earrings and I love the protection plan options for the order. Overall, pretty impressed and thank god for payment plan options as well!!
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
aaandrewpark
Site Experience FeedbackJun 11, 2026
i love the designs they have for rings.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
tomkat
Site Experience FeedbackJun 11, 2026
Jessica was great!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
dahbihgah
Site Experience FeedbackJun 10, 2026
More clarification on why stones with the same 4C's can have a pricing spread of $8k+. Is it dimensions? Proportions? Low end vs high end of the range of the same standard? No information available on site and requires 3rd party research to determine why there's a spread or what the difference is between stones.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Debbie
Site Experience FeedbackJun 10, 2026
Love it Got chat assistant help
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
KJ
Post-Delivery FeedbackJun 10, 2026
Loved my purchase of my wedding band, it fits beautifully with my engagement ring. It does look alittle different than when I tried it on in store, alittle more pointed at the top, but I still love it!
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 9
Jon
Post-Delivery FeedbackJun 10, 2026
I love the products offered and quick delivery time frame. My wife loves the diamonds and this will not be the last!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Asher
Post-Delivery FeedbackJun 10, 2026
It was super easy to figure out what I wanted through the filters in the app and ordering it was also a breeze. They give you a free gift over 1k so that was huge and it got here 5 days early. I didn’t need it early but I appreciated already having it.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 8
Jayden
Site Experience FeedbackJun 10, 2026
Keep it the same I love it
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Goo
Site Experience FeedbackJun 10, 2026
It was simple and easy to use, I knew what I was looking for and found it quick.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Faith
Site Experience FeedbackJun 9, 2026
I love the website. I visit it often.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Diegon
Site Experience FeedbackJun 9, 2026
All good and easy
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
big bagtom619
Site Experience FeedbackJun 9, 2026
Beautiful cuts
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dsquared
Post-Delivery FeedbackJun 8, 2026
I recently purchased three gold bracelets. 2 Chain and one petite diamond tennis bracelet. The bracelets are beautiful however I am probably going to have to exchange the tennis bracelet as the safety latch keeps coming undone. It snaps into place but then as I am wearing it, I will look down and it is opened so it does not latch snuggly.
- Overall Rating: 6
- Would Shop Here Again: 7
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackJun 8, 2026
The necklace i ordered looked great on the website. However, it is incredibly small in person. I couldn't tell the clasp from the interlocking circles on the front. I'm not even sure if there are any diamonds because it is so small.
- Overall Rating: 3
- Would Shop Here Again: 3
- Likelihood To Recommend: N/A
- On Time Delivery: 8
- Customer Support: N/A
PlentyMoney
Site Experience FeedbackJun 8, 2026
Good
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
T
Site Experience FeedbackJun 7, 2026
Simple, smooth process.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chris
Site Experience FeedbackJun 7, 2026
I recently purchased an engagement ring from Brilliant Earth, and the experience so far has been excellent. Their website made it easy to compare diamonds and settings, and I appreciated the amount of information available to help me make an informed decision. The customization options were great, and I was able to find a ring that fit both my vision and budget.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJun 7, 2026
I want to buy a large emerald. I am not looking for an emerald shaped diamond. Big flaw in your system.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
SteffieC
Post-Delivery FeedbackJun 7, 2026
The process was easy and the bracelet is beautiful!
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: N/A
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackJun 7, 2026
I need help to return this purchase. Thanks
- Overall Rating: 2
- Would Shop Here Again: 2
- Likelihood To Recommend: N/A
- On Time Delivery: N/A
- Customer Support: N/A
Amber
Site Experience FeedbackJun 7, 2026
The staff is pretty chill. But I just only have some issues with checkout process. I hope my item will arrive on time.
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
Kickin
Post-Delivery FeedbackJun 6, 2026
Con artists dont list gold weight and sell for 6x the spot cost of gold
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: N/A
- On Time Delivery: 5
- Customer Support: 1
-SP
Site Experience FeedbackJun 6, 2026
I love Brilliant Earth! I got my Engagement and Wedding ring from them before I wanted to get more jewelry and they always make so simple and easy. Love the elegant looks.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Bill13
Site Experience FeedbackJun 6, 2026
Purchased before with Brilliant Earth…all good… so purchasing again…why argue with success
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MathTeacher37
Site Experience FeedbackJun 6, 2026
There’s a great amount of options and customizations that can be done. Very user friendly experience overall
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jared d
Site Experience FeedbackJun 5, 2026
Great options very easy to find and search for the things I needed. Great variety of beautiful diamonds I’m very pleased with my order.
- Overall Rating: N/A
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Jay
Site Experience FeedbackJun 5, 2026
Great experience! I have an old buddy from high school that is a manager Kirby was great to see him and his positive energy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Elliot
Site Experience FeedbackJun 5, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Michael
Post-Delivery FeedbackJun 5, 2026
Beautiful set of gold earrings, birthday gift… always a smooth experience with Brilliant Earth and top quality
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 9
Oscar
Site Experience FeedbackJun 4, 2026
A very good experience with the salesman Jordan and Gabriel. Bought my engagement and wedding ring here.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DC Johnny
Site Experience FeedbackJun 4, 2026
Great website
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Stephen
Site Experience FeedbackJun 4, 2026
I wish there was an option to use multiple payment methods and that you could choose your own amount for a gift card.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
Rain
Site Experience FeedbackJun 3, 2026
Professional ,pleasant ,helpful
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gunner
Site Experience FeedbackJun 3, 2026
Good experience so far!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pupsie
Site Experience FeedbackJun 3, 2026
Easy to purchase from. Have purchased before. Both orders were colored lab diamonds. Best lab diamonds every. Bought blue and green, and the color flash is just outstanding.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Erica
Post-Delivery FeedbackJun 3, 2026
We are so satisfied with our recent purchases, It’s the reason we keep going back! Our rings are stunning and we love that you have the option for a free gift like earrings, or a credit towards your next purchase. Definitely worth the money for great products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
N/A
Site Experience FeedbackJun 2, 2026
This website is great.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
C
Site Experience FeedbackJun 2, 2026
Diamond ring
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 7
Beto
Site Experience FeedbackJun 2, 2026
Very easy to design and observe
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Iron Larry
Post-Delivery FeedbackJun 2, 2026
It’s beautiful & She loves the ring but the worst part of this experience was that I ordered the engagement ring to another address, but ads showed up to mine & ruined the surprise. She knew I had a ring after that. Little disappointing for the both of us.
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Happy customer
Site Experience FeedbackJun 1, 2026
Was awesome
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shane
Site Experience FeedbackJun 1, 2026
Website is always easy to navigate and checkout experience is quick.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Little Rocky
Site Experience FeedbackJun 1, 2026
I wanted something unique and special for my 50th wedding anniversary. I had a specific gemstone in mind and found it on Brilliant Earth's website after chatting online with a helpful customer service representative. I'm a returning customer and trust this company to provide high-quality, well-made jewelry (even though Redditors are really hard on you guys).
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Shrek
Post-Delivery FeedbackJun 1, 2026
I recommend brilliant earth, they were on time and have quality products
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 8
- Customer Support: 10
Jaime
Post-Delivery FeedbackMay 31, 2026
I ordered a ring that was custom engraved as a gift for my sisters wedding gift. The engraved name is spelt wrong. Other than that it’s a beautiful piece of jewelry. Would love it fixed.
- Overall Rating: 5
- Would Shop Here Again: 7
- Likelihood To Recommend: N/A
- On Time Delivery: 9
- Customer Support: 9