Brilliant Earth Reviews - 616 Post-Delivery Reviews - 8.8/10

Most Current Certification:

Jun 16, 2026

Brilliant Earth is an American company that sells jewelry featuring diamonds and other gemstones that are asserted to be ethically sourced. The company was established in August 2005 by Beth Gerstein and Eric Grossberg, and is headquartered in San Francisco, California.

Brilliant Earth Rating

Customer Certified

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Circle of Excellence

2020 Winner Circle of Excellence

4 years

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Post-Delivery Feedback - 616 Reviews

Overall Satisfaction:

8.8out of 10

Would Shop Here Again:

8.5out of 10

Likelihood To Recommend:

9.4out of 10

Overall Rating	Past 3 Months	Past Month
Positive	76%	72%
Neutral	12%	14%
Negative	12%	14%

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.2 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.7 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.7 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.5 out of 10

Returns Process

Satisfaction with the returns process

8.8 out of 10

Site Experience Feedback - 1,357 Reviews

Overall Satisfaction:

9.3out of 10

Would Shop Here Again:

9.3out of 10

Likelihood To Recommend:

9.4out of 10

Overall Rating	Past 3 Months	Past Month
Positive	84%	79%
Neutral	12%	14%
Negative	3%	7%

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.1 out of 10

Design of Site

Satisfaction with the look and design of the site

9.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.3 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.2 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.2 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.7 out of 10

Shipping Charges

Satisfaction with shipping charges

8.9 out of 10

Variety of Shipping Options

Desired shipping options were available

8.7 out of 10

Recent Reviews for Brilliant Earth

Showing 1601 - 1650 of 1,973

Dave
Post-Delivery Feedback
Aug 28, 2025
I love the ring and settings but the first stone I picked after a day I was told it was not available any longer and the stones I had to pick from in my price range were no were near as nice
Overall Rating: 7
Would Shop Here Again: 7
Likelihood To Recommend: 7
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
LoriB
Post-Delivery Feedback
Aug 28, 2025
I stumbled upon this earring combination and it was exactly everything I wanted and needed, right down to the number of earrings included. The earrings are absolutely lovely and the quality is amazing. Getting a free tennis bracelet was a bonus! I will definitely be shopping here again.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Kath
Post-Delivery Feedback
Aug 28, 2025
very disappointed in quality. 1st pair received with really crooked stud 2nd pair arrived with slightly crooked stud but earrings dont match in color. I get variations in color occur but set should match
Overall Rating: 3
Would Shop Here Again: 1
Likelihood To Recommend: N/A
On Time Delivery: 7
Customer Support: 7
Full ratings for this review »
Chris
Site Experience Feedback
Aug 27, 2025
Best website experience for lab grown diamonds. Clear and I know exactly what I’m getting !
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Billy Bob
Site Experience Feedback
Aug 27, 2025
The real issue with this purchase was the lack of specific information available about seeing the ring before I purchased it. I had to chat online and call multiple times over the course of almost a month before someone emailed me with the information that I needed. I’m excited about the ring, but vague answers when an engagement is involved cause unnecessary stress.
Overall Rating: 3
Would Shop Here Again: 3
Likelihood To Recommend: 3
Full ratings for this review »
Alec
Site Experience Feedback
Aug 27, 2025
Awesome. Engagement ring and wedding band found here!!
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Bob Dee
Site Experience Feedback
Aug 27, 2025
Very clear info on the website. Good customer service
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Shiv
Site Experience Feedback
Aug 26, 2025
There should be more offers for first time buyers at least
Overall Rating: 9
Would Shop Here Again: 9
Likelihood To Recommend: 9
Full ratings for this review »
Hondo
Site Experience Feedback
Aug 26, 2025
Allison assisted me on CHAT. That enabled me to make the purchase online.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 9
Full ratings for this review »
Esantos
Site Experience Feedback
Aug 26, 2025
I which there were more options for fashion earrings, the classic collection is ok, but id like to see more trendy options as well
Overall Rating: 8
Would Shop Here Again: 8
Likelihood To Recommend: 9
Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 25, 2025
Excellent
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
FrannieZ
Post-Delivery Feedback
Aug 25, 2025
Great prices on 14K gold earrings. Beautiful trendy styles. Fast shipping, tracking.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
Patrick
Site Experience Feedback
Aug 25, 2025
Highly recommend sry good pricing and shipping
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Kirk
Post-Delivery Feedback
Aug 25, 2025
Quality pieces at a fair price. Attention to detail. Referred to family members.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: 9
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Aug 24, 2025
Gorgeous diamond station necklace!
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 24, 2025
None
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Llyod Starwalker
Site Experience Feedback
Aug 23, 2025
Overall experience of your website was great. Great pictures of all the jewelry and tons of options.
Overall Rating: 10
Would Shop Here Again: 8
Likelihood To Recommend: 10
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Aug 23, 2025
I am very pleased with my purchase, the quality is amazing!
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
EzD
Site Experience Feedback
Aug 23, 2025
Very easy and quite helpful
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Aug 23, 2025
You had the perfect design and the ability to maximize my purchase based on selection and quality
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 8
Customer Support: N/A
Full ratings for this review »
Rob
Site Experience Feedback
Aug 23, 2025
The website is beautifully designed and easy to navigate. The ring styles and diamond options are displayed clearly, and I appreciate the detailed photos and 360° views. The customization tools are very user-friendly — being able to filter by diamond shape, color, clarity, and price makes it simple to narrow down options.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Seth P.
Site Experience Feedback
Aug 23, 2025
There were so many options! Which made it very easy to pick out exactly what my girlfriend has been dreaming about!
Overall Rating: 8
Would Shop Here Again: 7
Likelihood To Recommend: 8
Full ratings for this review »
johnir70
Post-Delivery Feedback
Aug 23, 2025
Wedding rings, good product, pleased with quality, only issue was both rings were engraved inside, one was good, the other was poorly done and crooked, looks like someone inexperienced did it.
Overall Rating: 8
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
JFet
Post-Delivery Feedback
Aug 23, 2025
Drove 5 hours round trip to store. Staff was great and easy to work with. Completing the purchase online was horrible! Ruined what should have been a special event. Customer service was the worst! Took over a week to connect with them. The agent offered his friends and family discount for all of my trouble and told me it was 10% but that it needed approval and I would have to purchase the item first so they could adjust the order. I did and three days later received an email saying the discount was approved. It was 5%, not the 10% offered. This has been the worst experience. If it wasn’t for the setting I would have purchased from a different company. All of the issues leading up to the discount scam remain unresolved. Buy at your own risk.
Overall Rating: 2
Would Shop Here Again: 1
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: 1
Full ratings for this review »
Melanie
Site Experience Feedback
Aug 22, 2025
I love the options given for metals and gems! The website makes it easy to filter to platinum, lab diamonds, and saying within my budget.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Sed
Site Experience Feedback
Aug 22, 2025
Very smooth process!
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
I doubt you’ll be publishing my survey.
Post-Delivery Feedback
Aug 22, 2025
My experience at two of your stores has been nothing but terrible. I was looking to purchase a zodiac necklace from brilliant earth they never had one in stock. But the issue was not that the product was not ever available it was the coldness and rudeness of your staff at both locations I went to the Chestnut Hill store two times. I was greeted by cold, rude staff on both occasions and they were different people. It was not the same people. They didn’t care if they sold anything I didn’t feel welcomed at all both times. I ended up purchasing the item online, the necklace came with a missing diamond, which was part of the zodiac collection. I knew right away. It was just not meant to be even though I really wanted to have this necklace. I contacted customer support. They told me to bring the piece in to a store. I brought the piece to the south Boston location again greeted by cold staff. There were no customers in the store. They told me to return the necklace and the free diamond earrings that were included in my purchase, which is a joke too made out of silver then they told me the necklace will be evaluated by the back office before I even see credit on my credit card account. The whole process was just a joke and no one even contacted me once to apologize or to even care what they can do better I wish good luck to your business but with this type of Culture, I don’t know how long you will stay in business honestly
Overall Rating: 1
Would Shop Here Again: 1
Likelihood To Recommend: N/A
On Time Delivery: 2
Customer Support: 1
Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 21, 2025
Great service and products!
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Keegan
Site Experience Feedback
Aug 21, 2025
The website is very nice I have no complaints the only thing I can kinda of think of is the videos for the diamond are kinda laggy
Overall Rating: 10
Would Shop Here Again: 9
Likelihood To Recommend: 10
Full ratings for this review »
Chuong
Site Experience Feedback
Aug 21, 2025
Purchasing these earrings were easy and simple. Customer service was excellent.
Overall Rating: 9
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Cypridopsis
Post-Delivery Feedback
Aug 21, 2025
The hoop looked larger than expected. Wish I had ordered extra small rather than small. Otherwise happy with the purchase
Overall Rating: 9
Would Shop Here Again: 9
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
KennyLee
Post-Delivery Feedback
Aug 21, 2025
Beautiful little earrings - love that they're 14K gold. Very secure clasp. I also ordered the next size up to wear them together. Fast shipping and I appreciate being informed of every aspect of placing this order -the order, the shipping & tracking.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
German Vasquez
Site Experience Feedback
Aug 20, 2025
Experiencia de compra rápida y precisa
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Axwoman
Site Experience Feedback
Aug 20, 2025
None bad wish you had more rings for my sons
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Steve203
Post-Delivery Feedback
Aug 20, 2025
Replacing a wedding band that was lost after 31years. Wish I had the original but the replacement is just fine.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Becca
Site Experience Feedback
Aug 20, 2025
Everything was super easy after visiting her show room. Kerby Collins at the Miami store front. gave us a very helpful education on diamonds and ring settings and it made the selection so easy. He was wonderful. Without his help we were totally lost.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Luisa
Post-Delivery Feedback
Aug 20, 2025
Bought an alexandrite bralcelet. The stone is very translucent, which was somewhat expected given the price, and the color change is impossible to see. However, I was really disappointed with the setting. The bezel is dented and has rough edges. It looks very poorly made. I thought about exchanging it, but my previous purchase also has poor quality in the setting, even thought it was over 10 times more expensive, so it just seems like it's the norm for brilliant earth
Overall Rating: 8
Would Shop Here Again: 7
Likelihood To Recommend: N/A
On Time Delivery: 9
Customer Support: 9
Full ratings for this review »
Paul
Post-Delivery Feedback
Aug 20, 2025
I was looking at engagement rings and tried 2 other websites and compared prices and setting availability and none of the other 2 had the exact setting I was looking for. Brilliant Earth had the setting I was looking for and the price was quite reasonable as well. When I got the ring delivered I was very impressed and pleased with how it turned out.
Overall Rating: 10
Would Shop Here Again: 8
Likelihood To Recommend: 10
On Time Delivery: 10
Customer Support: 9
Full ratings for this review »
brilliant earth review
Site Experience Feedback
Aug 20, 2025
I think the overall usage of the website is very easy, but wish they had some more availability on specialty diamonds.
Overall Rating: 8
Would Shop Here Again: 8
Likelihood To Recommend: 8
Full ratings for this review »
Honey
Post-Delivery Feedback
Aug 20, 2025
The product was much smaller than the photo. The diamonds were hardly noticeable. I will probably order something different from you because the quality was great.
Overall Rating: 5
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
Andre
Post-Delivery Feedback
Aug 19, 2025
I was BEYOND surprised by the quality of the tennis necklace I purchased for my girlfriend and how quick you guys shipped the order after I had wired the money. You guys have amazing prices, I was going to store to store looking for the same necklace and they were charging 2-3x the amount. Wire instructions super clear, shipping was 2-3 days. Extremely happy with my order. Will be ordering again in the future!!! Thank you Brilliant Earth team!!
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
Andrew
Site Experience Feedback
Aug 19, 2025
Simple and easy to navigate! Always wonderful to come by and see what I can get the woman I love!
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Jackson
Site Experience Feedback
Aug 19, 2025
Had an appointment with Conner McCann, he was very helpful. Made the experience great.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
destina
Post-Delivery Feedback
Aug 19, 2025
Love the product- just as described, and came promptly.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
J king
Site Experience Feedback
Aug 18, 2025
Great and easy to navigate
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Hanna
Site Experience Feedback
Aug 18, 2025
Good experience overall
Overall Rating: 9
Would Shop Here Again: N/A
Likelihood To Recommend: N/A
Full ratings for this review »
TBP
Post-Delivery Feedback
Aug 18, 2025
Great selection good price fast shipping
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
Nrke
Site Experience Feedback
Aug 18, 2025
It’s great, I had bad experience in the past for store pick up so I rather have it ship to home
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Mack
Site Experience Feedback
Aug 18, 2025
So far I am pleased just hope the rest is as good as this
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Richard
Site Experience Feedback
Aug 18, 2025
Easy to navigate. Only wish my order caught the Labor Day sales as it’s about a week out. I am very happy with my purchase and I know my soon to be fiance will love her engagement ring. Truly a work of art that will take her breath away. Perfect time as we are expecting twins in March.
Overall Rating: 7
Would Shop Here Again: 10
Likelihood To Recommend: 9
Full ratings for this review »